Problem Solving; Troubleshooting - Crestron Isys i/O TPMC-4X Operation Manual

™
Isys i/O Handheld WiFi Touchpanel

Problem Solving

26 • Isys i/O
™
Handheld WiFi Touchpanel: TPMC-4X

Troubleshooting

The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
TPMC-4X Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel does Battery was not
not turn on. charged or is
discharged.
Cannot upload VT TPMC-4X is off or
Pro-e project or in suspend mode,
firmware from or has no power.
Toolbox via WiFi.
No WAPs defined
/selected on the
TPMC-4X.
No IP address
configured/obtained
on the TPMC-4X.
TPMC-4X is out of
range or has poor
access to the
WAPs.
TPMC-4X does not No WAPs defined
show feedback /selected on the
and/or does not TPMC-4X.
control any devices.
No IP address
configured/obtained
on the TPMC-4X.
Invalid control
system IP address /
IP ID set up on
TPMC-4X.
TPMC-4X is out of
range or has poor
access to the
WAPs.
TPMC-4X shows TPMC-4X is out of
unexpected or range or has poor
intermittent access to the
feedback and/or WAPs.
has intermittent
device control.
(continued on next page)
Crestron TPMC-4X
CORRECTIVE ACTION
Place the TPMC-4X on the docking station
and charge the battery using the provided
power supply.
Verify that TPMC-4X has power and is on or
in standby mode.
Refer to "WiFi Access Point" on page 14 to
define/select WAPs.
Refer to "IP address" on page 15 to define
IP addresses. If the TPMC-4X is set up to
use DHCP (not recommended), you can
use the WAP window box to verify the IP
address provided. If the number is invalid
for your subnet, or no number is present,
verify that the DHCP server is working
properly.
The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
Refer to "WiFi Access Point" on page 14 to
define/select WAPs.
Refer to "IP address" on page 15 to define
IP addresses. If the TPMC-4X is set to use
DHCP (not recommended), you can use the
WAP window box to verify the IP address
provided. If the number is invalid for your
subnet, or no number is present, verify that
the DHCP server is working properly.
The IP address (or host name) for the
control system is invalid, or the IP ID does
not match the one defined in the SIMPL
program. Refer to "IP address on page 15 to
define IP addresses.
The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
Operations Guide - DOC. 6499