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Glossary-2
B
Standard 1.0
applications to give call center managers specific details about
call types, callers, or conditions. The master script, and each
primary script, has an application with the same name. When
the master script is activated, applications are created
automatically for the master script and for every primary script
that it references.
This term is also used to refer to a program that is run to do
various types of work on a computer. Although applications
carry out many functions, the user can see (and use) only the
graphical user interface (GUI). Common applications include
word processors, databases, and multimedia software.
application program interface
A set of routines, protocols, and tools that programmers use to
develop software applications. APIs simplify the development
process by providing commonly used programming procedures.
associated supervisor
A supervisor who sees the data related to an agent.
bandwidth
The amount of data that the network can transmit, usually
expressed in megabytes (Mbytes) per second.
baseboard
See motherboard.
Basic Input/Output System
Flash ROM-based code that runs the Power on self test (POST)
and bootstrap loader. BIOS contains low-level access routines
for hardware that may be called from DOS.
Nortel Symposium Call Center Server
1001t Hardware Installation Guide
May 1998
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