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Glossary
A
AC
See alternating current.
adapter
Hardware required to support a particular device. For
example, network adapters provide a port for the network
wire. Adapters can be expansion boards or part of the
computer's main circuitry.
administrator
A user who is responsible for maintaining the Nortel
Symposium Call Center Server.
agent
A user who is responsible for accepting incoming calls.
AIP
Advanced I/O Processor
alternating current
AC electrical power, the raw power supplied by all utility
companies, must be converted to direct current (DC) for
use in computer systems.
API
See application program interface.
application
When used in reference to the Nortel Symposium Call
Center Server, applications are used for the purposes of
reporting. Information is collected and reported for
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