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About this guide
Related documents
• performing the initial hardware installation
for the 1001t platform
• installing your software
Nortel
Symposium Call
Center Server
setup
If you need information about
• setting up the Nortel Symposium Call
Center Server
• logging in and out of the Nortel
Symposium Call Center Server
• assigning agents to supervisors and to
skillsets
• managing agents using phonesets
• M1 switch configuration
Nortel
Symposium Call
Center Server
administration
If you need information about
• administering and maintaining the
Symposium Call Center Server
• creating and administering call center
scripts
Standard 1.0
The following documents pertain to the setup and configuration
of the Nortel Symposium Call Center Server and the M1 switch.
The following documents pertain to the administration and
maintenance of the Nortel Symposium Call Center Server.
Nortel Symposium Call Center Server
1001t Hardware Installation Guide
Nortel Symposium Call Center Server 1001t
Hardware Installation Guide
Nortel Symposium Call Center Server
Installation Workbook
Refer to
Nortel Symposium Call Center Server Setup
and Configuration Guide
and
Nortel Symposium Call Center Server Setup
and Configuration Workbook
Nortel Symposium Call Center Server and the
Meridian 1 Guide
Refer to
Nortel Symposium Call Center Server System
Administration Guide
Nortel Symposium Call Center Server
Scripting Guide
xvii
May 1998
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