Troubleshooting - Saeco IDEA RST Technical Manual

11

TROUBLESHOOTING

A list of the possible machine faults is given below.
The icon of the Maintenance Technician in the "Notes / Recommended Intervention" box means that the operation must be carried out by
the Maintenance Technician only.
Fault
The machine does not turn on
The display shows: "Coffee grounds drawer full"
Grinder error
Only water is dispensed instead of coffee
No water or steam is dispensed
Coffee flows out too quickly
Coffee flows out too slowly
Coffee is not hot enough
Coffee does not have enough crema
The machine requires too much time to warm
up, the water quantity is reduced
The brew group does not come out
The brew group cannot be inserted
The Cappuccinatore does not dispense milk
Cause
No voltage
The Coffee grounds drawer is full
The coffee grinder is blocked
The button for pre-ground coffee selection has been pressed but ground coffee has not been
added into the relative container
The steam/hot water wand hole is clogged
The grind is too coarse
The grind is too fine
The cup has not been preheated
The machine has not yet reached the right temperature
The coffee blend is unsuitable, coffee is not freshly roasted, the coffee powder has been ground
too finely or too coarsely
The machine circuit is clogged by limescale
The brew group is not in the neutral position
The brew group is not in the neutral position
The milk used is not cold enough (see warnings)
There is no more milk in the container
Notes / Recommended Intervention
Check:
if the plug is connected
if the all-pole switch (if any) is on
the fuses of the electrical system
the electric connections
Empty the coffee grounds drawer and place it back
properly
Clean the coffee grinder (see
section "Coffee Grinder Block")
Place the coffee dose in the container and restart the
cycle
Clean it with a thin needle
Set a finer grind
Set a coarser grind
Preheat the cup on the cup warming surface
Wait for the machine to reach the ideal temperature
Change the coffee blend or check its grind setting (if
pre-ground)
Descale the machine
Switch the machine on and off by using the power
button
Manually turn the group until it is in the
neutral position, matching the reference
mark placed on the shaft with the arrow
Move the temperature adjusting lever downwards
Fill the container with milk
English
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