General Troubleshooting For Sip/H.323 Cloud Services - Avaya CU360 Release Notes

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General Troubleshooting for SIP/H.323 Cloud
Services
Issue: the device cannot establish a SIP/H323 call when the device is on a private network.
To correctly establish the call:
•
or the user should:
•
if it is still not working:
•
•
or
•
1 For details, refer to the related vendor support pages:
BlueJeans: "https://support.bluejeans.com/s/article/TCP-UDP-ports-used-by-BlueJeans-Network"
Pexip: "https://docs.pexip.com/admin/port_usage.htm"
WebEx: "https://help.webex.com/en-us/WBX264/How-Do-I-Allow-Webex-Meetings-Traffic-on-My-
Network"
Zoom: "https://support.zoom.us/hc/en-us/articles/201458316"
Issue: The device doesn't receive audio/video even if the call is established and the local ones
are correctly sent
To correctly receive the audio/video streams:
•
or the user should:
•
•
or
•
Issue: The device receives the content sharing mixed together with the live video during an H323
call.
To receive it as a second stream:
•
or the user should:
•
Release Notes for Avaya Collaboration Unit CU360
the device should be publicly accessible.
open the outbound ports used by the specific cloud service into the NAT Firewall network
equipment 1
enable the "NAT Traversal" option on the device.
set 1:1 NAT configuration on the NAT firewall network equipment (for the local device's
ephemeral TCP ports and the local SIP/H323 well known ports)
the user should activate an Application Layer Gateway (ALG) for SIP/H323 support on the
NAT firewall network equipment (it could not work if the ALG software is not updated).
the device should be publicly accessible.
set 1:1 NAT configuration on the NAT firewall network equipment, (only for the local
device's ephemeral UDP ports)
enable the "NAT Traversal" option on the device.
the user should activate an Application Layer Gateway (ALG) for SIP/H323 support on the
NAT firewall network equipment (it could not work correctly if the ALG software is not
updated).
the device should be publicly accessible.
set 1:1 NAT configuration on the NAT firewall network equipment, (only for the local
device's ephemeral UDP ports)
Known Issues 134