Avaya CU360 Release Notes page 124

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Category
Release Notes for Avaya Collaboration Unit CU360
Case Number/
Description of issue
Ticket ID
Zoom with Cloud CU360 App cannot receive SIP
Room Connector or H323 calls
Content sharing received as
single stream:
Your device CU360 app could
Zoom with Cloud receive the presentation as a
Room Connector mixed stream, together with the
live video (AKA Gallery Layout).
In H323 calls, the CU360 App is
Zoom with Cloud not able to receive presentation
Room Connector content.
When Room Screen Sharing
Zoom with Cloud settings are set as "Host only
Room Connector can start presenting when
AXT3100-1108 someone else is sharing", CU360
App cannot steal sharing
The endpoint can send
audio/video/content to the
WebEx Meetings meeting in a SIP or H323 call,
but it does not receive any
audio/video/content
The app on the CU is not able to
transmit video to other android
ACO
clients and to Tx/Rx
presentation
When connected to an Equinox
Meeting hosted on Elite 6000, it
Elite 6000 can happen in certain room
conditions that the transmission
of your local video freezes.
To allow @home CU360 or XT
Series devices units to register
with Avaya Aura or other SIP
Avaya SBCE servers in your deployment,
configure SBC with the following
RegEx in System Parameters for
User Agents: .*RV/V.*
IP Office (10.1 or lower) might
require Third-Party license for
Avaya CU360 endpoints.
SR 1-11610561268 IP Office (10.0 or lower) might
require Third-Party license for
Avaya XT4300, XT7100 and
XTE240.
Solution/Workaround
To receives calls you need:
• to be publicly accessible,
• or to have a 1:1 NAT configuration of the FW/NAT
and have enabled the NAT feature on your device as
specified by the service vendor and open the CU360
ports as specified in the Security port matrix.
See
https://support.zoom.us/hc/en-
us/articles/201458316-Network-Firewall-Settings-
for-CRC
Content sharing as dual stream:
To have it as a second stream:
-Press "1" via DTMF code to access the menu.
-Press "0" to access more options.
-Press "1" to toggle H.239 or BFCP for dual-screen.
(https://support.zoom.us/hc/en-
us/articles/202046813-How-Do-I-Enable-H-239-or-
BFCP-)
To receive content, your endpoint should
- be publicly accessible
- or have 1:1 NAT configuration with the NAT option
active on your device,
- or have activated ALG (Application Layer Gateway).
For H323 support in the FW/NAT of the device
network, see https://support.zoom.us/hc/en-
us/articles/202046813-How-Do-I-Enable-H-239-or-
BFCP-
https://support.zoom.us/hc/en-
us/articles/201458316)
Ask the presenter to stop sharing
To receive audio/video/content in SIP (when not
registered) and H.323 calls it is needed to open
proper ports in the FW/NAT of your network,
following WebEx instructions available at
https://help.webex.com/en-us/WBX264/How-Do-I-
Allow-Webex-Meetings-Traffic-on-My-Network
You must also open the NAT/FW ports that are
specific for SIP and H323 media, TCP and UDP, as
described in Additional References, Security Port
Matrix.
Try to set and remove Privacy.
Try to zoom in the camera or pass your hand in
front of the camera to change the camera shot.
Use a 3rd Party SIP License to register that endpoint
as a SIP device to an IP Office system.
Note: The endpoint cannot register as an H.323
device to IPO.
Known Issues 124