Avaya Partner 18 Connection Manual page 74

Using AT&TBuzz
If you are using AT&TBuzz in Match to AT&TCall File mode, it is important to
realize that the Caller ID you receive from a caller does not always match the
telephone number that you may dial for that person. For example, suppose
you have a friend whose company has a telephone system with more than one
outside line. You know that this, person's phone number is 555-8888, and you
have this information in a card in the associated AT&TCall file. Since this
person's company has more than one outside line, the Caller ID for calls
coming out of that company can be different from the number you would dial to
call that company. When this person calls you, the Caller ID you receive may
not match the number you dial to call this person. For example, this person
calls you, and the Caller ID is 555-8889 (even though the telephone number
you dial for this person is 555-8888). AT&TBuzz will search all of the dialable
fields in the AT&TCall file to find a match. Since the Caller ID for this call does
not match this person's telephone number, AT&TCall will be unable to show
this person's call label or card. In this example, you could help prevent this
situation from occurring by including this other Caller ID in one of the dialable
fields in this person's card. This way, when this person calls you again,
AT&TCall will be able to find a match.
When running AT&TBuzz in Match to AT&TCall File mode, AT&TBuzz will
display "xxxx Matches" (where xxxx is the number of matches) in the Call
Label field if a dialable field in more than one card in your AT&TCall file
matches the Caller ID of the incoming call. In this case, if you select the Show
Card button, the Multiple Matches dialog box appears, displaying the text from
the primary and secondary sort fields of each card that matches the Caller ID.
You may then select and view one of these cards or create a new card. The
text from the primary and secondary sort fields for the card you selected
appears in the Call Label column of the AT&TBuzz window for the remainder
of this call.
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