Avaya Partner 18 Connection Manual page 139

Using AT&TCall
AT&TCall imports 13 horizontal data fields from the ".csv" file, and then places
the information in the 13 vertical fields of a card in an AT&TCall file (that is, the
12 card fields and the Notes field). If there are more than 13 fields of data in a
record, AT&TCall ignores the remaining data in that record and proceeds to
the next record. If there are less than 13 fields of data in a record, AT&TCall
assumes that the remaining fields in the record are blank and proceeds to the
next record. For example, if each record only contained two fields of
information, AT&TCall would place the information in the first two fields in a
card (for example, the "Last" and "First" label fields) and make the remaining
fields in that card blank. It would then proceed to a new card and enter the
information for the next record.
During the import procedure, AT&TCall scans the file to be imported, verifying
that the file is valid (that is, it is in the correct format) and that only numeric
characters will reside in the telephone number fields (that is, the ninth, tenth,
and eleventh fields) in a card in an AT&TCalll file. The telephone number fields
in a card accept all numeric digits, *, #, (,), hyphens, spaces, commas, and
periods.
NOTE:
Even though AT&TCall enables you to enter alphabetic
characters in the telephone number field of an AT&TCall card,
AT&TCall does not import alphabetic characters into the
telephone number fields. In addition, if the contents of a field
exceeds the number of characters that can be displayed in the
card, the contents of the field will be truncated.
To import a file:
1 .
Open the AT&TCall file in which you want the imported data to reside.
The AT&TCall file window appears.
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