Avaya 9508 Series User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Telephone
  5. 9508 Series
  6. User manual

Avaya 9508 Series User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Avaya 9508 Series Digital Deskphone -
User Guide for Integral 5
16-603553
Issue 1
March 2011

Advertisement

Table of Contents
loading

Related Manuals for Avaya 9508 Series

Summary of Contents for Avaya 9508 Series

  • Page 1 Avaya 9508 Series Digital Deskphone - User Guide for Integral 5 16-603553 Issue 1 March 2011...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 For the most current versions of Documentation, see the Avaya Support Web site: http://support.avaya.com. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com.
  • Page 4 Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 5: Table Of Contents

    Contents Chapter 1: Overview........................9 Introduction to the Avaya 9508 Digital Telephone.....................9 Buttons and features of the Avaya 9508 telephone..................10 Basic menu overview............................12 About LEDs..............................14 About this manual............................15 Chapter 2: Making calls......................17 Introduction to making calls..........................17 Calling an internal number..........................17 Calling an external number..........................18 Calling with a destination key..........................18...
  • Page 6 Ending a call............................61 Modifying the twinning and call diversion number..................62 Deactivating twinning and call diversion....................62 Calling code dialing destinations........................62 Chapter 11: Using the Call Charges feature................65 Call Charges..............................65 Introduction to call charges........................65 Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 7 Introduction to Function keys........................88 Assigning functions to keys........................88 Assigning destinations to keys.......................89 Assigning lines to keys...........................89 Assigning partners to keys........................90 Deleting destination key assignments....................91 Conference bridge settings..........................91 Setting up the conference bridge *......................91 Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 8 Messaging to guest: message at reception *....................114 Setting direct dial to rooms *..........................115 Setting guest-to-guest connection *.......................115 Determining the charge limit *........................115 Waking up the guests *..........................116 Appendix A: Remote features....................117 Changing call diversion remotely *........................117 Index............................119 Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 9: Chapter 1: Overview

    Introduction to the Avaya 9508 Digital Telephone This user guide is written for the Avaya 9508 telephone. The Avaya 9508 telephone is a multiline four wire digital telephone for use with the Integral 5 switch. These telephones put convenient features and capabilities at your fingertips, including a display to view and manage your calls, a contacts list, call history, a menu of options and settings to customize your telephone, and access to your voice mail.

  • Page 10: Buttons And Features Of The Avaya 9508 Telephone

    Overview Buttons and features of the Avaya 9508 telephone Avaya 9508 telephone Table 1: Buttons and features on the Avaya 9508 telephone Name of button Description or feature Call Indicator This light flashes when you receive an incoming call. Function keys /...
  • Page 11 Press the Contacts button to view the entries in your Contacts list. Avaya Home Press the Home button to gain access to the Avaya menu. The Avaya menu provides options that you can use to customize telephone settings, configure call logging, select the display language, and verify the telephone operation.

  • Page 12: Basic Menu Overview

    The bottom line displays the softkey labels. Basic menu overview The following table contains an overview of the basic menu structure of the Avaya 9508 telephone connected to the Integral 5 system. The table shows the first three menu levels. The menu structure shown here may differ from the actual menu structure on your telephone.
  • Page 13 MSN call type Language Function keys Dial settings Autom. Handsfree LN on dialling Line / off-hook Number of redials [0] Redial every [ s] Handsfree Answ.Back Second call Remote no. disp. Direct dial Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 14: About Leds

    The status is identified by whether the LED is on, off, or blinking, as described in the following tables. Note: The LEDs for the keys that are assigned to destinations are always off. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 15: About This Manual

    All the descriptions in this user guide assume a standard assignment of the function keys. If you reassign the function keys, the procedures may change from those provided in this guide. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 16 Overview Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 17: Chapter 2: Making Calls

    Chapter 2: Making calls Introduction to making calls Use the procedures provided in this chapter to make calls from your Avaya 9508 telephone. To make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number.

  • Page 18: Calling An External Number

    1. Press the History button. 2. To select the appropriate list, press the left or right arrow button as required. 3. Select the number that you want to dial. 4. Lift the handset. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 19: Making A Call Using A Phone Book Entry

    Using the Handsfree feature, you can hear the person you are talking to on the loudspeaker. Using the Handsfree feature, you can speak through the built-in microphone of the telephone in place of the handset. You can use the Speaker button to activate the Handsfree feature. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 20: Requesting Automatic Callback

    Press the Status softkey. b. Select status information Callback act. c. Press the OK button. d. Press the Delete softkey. Redialing a called number You can redial one of the last numbers called. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 21: Requesting Automatic Redialing

    Joining another call (cut-in)* When you make a call to an internal extension and find that the user is already on another call, you can use this feature to join the call. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 22: Presenting Yourself With Specified Call Numbers

    Every time you make an external call, the called person sees your calling number. An additional feature on the Avaya 9508 telephone enables you to select the number that the called person sees. This can be a different number each time. For example, the number may be of your service, head office, workshop, or any other.

  • Page 23: Making An Announcement

    Making an announcement Making an announcement Using the Avaya 9508 telephone, you can make announcements to subscribers in your telephone system through the loudspeakers fitted in the telephones. You can address individual subscribers, a selected group, or all subscribers in your telephone system.

  • Page 24: Calling As An Anonymous User

    2. Select the Anonymous call option. 3. Press the OK button. The telephone does not display your number to the recipient of the next external call you make. 4. Lift the handset. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 25: Chapter 3: Handling Calls

    Answering a call ringing at another phone (pick-up) If you hear another telephone ringing, you can answer that call using your own deskphone. 1. Press the Avaya Home button. 2. Select Call Pickup. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 26: Answering A Call For A Partner

    You can put an active call on hold or an incoming call that you have not yet answered. When you put an incoming call on hold, the ringing tone is turned off and the call LED continues to Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 27: Muting A Call

    2. Enter the telephone number you wish to refer back to. Carry out refer-back call. 3. Press the Retrieve softkey. The refer-back call ends, and you can speak to the first talking partner again. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 28: Alternating Between Two Calls

    1. While on a call, select the number or name of the second call in the display. 2. Press the OK button. You can now talk to the second call while the first call is on hold. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 29 Answering an additional call Note: To end the second call instead of placing it on hold, press the Drop softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 30 Handling calls Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 31: Chapter 4: Diverting Incoming Calls

    Remember to prefix an additional line code, such as 0, when you enter an external number. Press an appropriate destination or partner key instead of entering the number, if you administered this feature beforehand. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 32: Diverting Calls To Your Telephone

    Using a call filter on page 97 Diverting calls to your telephone 1. Press the Avaya Home button. 2. Select Call diversion. 3. Press the OK button. 4. Select Divert from. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 33: Diverting Calls For Another Telephone

    1. Press the Avaya Home button. 2. Select Call diversion. 3. Press the OK button. 4. Select Divert for. 5. Enter the internal number of the telephone for whom you want to set up call diversion. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 34: Signaling Calls On Two Telephones (Twinning)

    3. Press the OK button. 4. Select Divert to. 5. Enter the external line code, such as 0, and the external number of the telephone you want to divert calls to. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 35: Diverting Bundles

    6. Enter the external telephone number to which you want to divert all calls through this bundle. 7. Press the OK button. 8. Press the OK button. The telephone display shows the status information Bundle 1, Bundle 2 as applicable. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 36 Diverting incoming calls Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 37: Chapter 5: Three-Party Conference Call

    Expanding the conference call to include other participants You can expand the conference to include up to 9 participants. However, for conferences with external participants, the limit is up to three participants. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 38: Connecting Conference Participants

    If you are on a three-party conference call and want to connect all participants, press the Transfer softkey or replace the handset. Ending the conference call To end a conference call: Press the Drop softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 39: Chapter 6: Using The Conference Bridge

    All conference subscribers hear a brief alert tone. You are now part of the conference. If you are alone in the conference bridge, you hear on-hold music. 3. To leave the conference, replace the handset. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 40: Moderating Calls On The Conference Bridge

    7. Select End lecture mode. 8. Press the OK button. All participants can talk to each other again. 9. To disconnect one conference participant specifically, first select the participant that you want to disconnect. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 41: Reserving The Conference Bridge For A One-Time Usage

    A line appears next to the start time to show your selection. 11. Select the time to end the conference. 12. Press the OK button. The telephone display shows the date and time of your reservation. 13. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 42: Reserving The Conference Bridge For Recurring Usage

    The reservation of the conference appointment is complete. You can communicate the day and time of the recurring conference call, the number of the conference bridge, and the access PIN to all participants expected to attend the conference. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 43: Reserving A Conference Bridge For Others

    4. Select the reservation you want to delete from the list. 5. If applicable, press the Delete softkey to delete the reservation. 6. To confirm, press the Delete softkey again. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 44 Using the Conference bridge Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 45: Chapter 7: Managing The Call History

    The following table outlines the icons used for displaying call history and the maximum number of entries allowed under each category: Related topics: Making a call using call history on page 18 Symbols used in the call history records Symbol Description Missed call Answered call Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 46: Viewing Call History

    2. Select the telephone number that you want to delete. 3. Press the Delete softkey. 4. Press one of the following softkeys: • Entry. To delete the shown entry. • All. To delete all entries in the list. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 47: Deleting Call History Entries Automatically

    1. Press the History button or the Redial button. 2. Select the telephone number in the Call History list that you want to add to your phone book. 3. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 48: Adding Additional Entries To The Call History

    - (A) the call list of the called participant - (B) the call list of the participant the call was diverted to - (A+B) in both of these call lists Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 49 Adding additional entries to the call history 9. Select Back. 10. Change Call display A→ B (on) to show the number that the caller dialed. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 50 Managing the call history Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 51: Chapter 8: Managing The Phone Book

    4. Enter the telephone number. It may be necessary to enter an external line code and a dial pause before an external number. You can obtain more information from your telephone system administrator. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 52: Editing An Entry In The Phone Book

    To reach the entry more quickly, you can enter one or more of the first letters of the name. 3. Press the Bksp or the Delete softkey. 4. Edit the entry. 5. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 53: Deleting An Entry

    Deleting an entry Deleting an entry 1. Press the Phone book/Contacts button. 2. Select the entry you want to delete. 3. Press the Delete softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 54 Managing the phone book Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 55: Chapter 9: Managing Text Messages

    Writing and sending text messages 1. Press the Avaya Home button. 2. Select Message. 3. Enter the text message you want to send. 4. Press the OK button. 5. Enter the internal telephone number. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 56: Sending A Standard Text

    For example, you can set a text message to indicate your status when you are busy or away. When a caller calls, the LCD screen of the telephone shows the text message of the caller. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 57 9. Press the OK button. The system saves the text, and the LCD screen shows the status information. Any internal caller who tries to call you can see the same message on the LCD screen. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 58 Managing text messages Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 59: Chapter 10: Managed Mobility Access For Mobile System Subscribers

    1. Dial the dial-in number for your system from a registered external telephone. 2. The telephone system picks up the call. Wait for a dial tone. You can now make calls as if you are an internal subscriber. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 60: Dialing In To Your System Using The Callback Feature

    The first five entries recorded in your personal phone book can easily be accessed as code dialing destinations by pressing #1...#5 (relates to entries 900 to 904). 1. Enter the telephone number you want to call. 2. Carry out the call. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 61: Referring Back Using The Mma

    All the partners on the call can now speak with each other. Ending a call Press * 8 on the telephone keypad. The current call ends. When you hear the dial tone, you can place a new call across the system. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 62: Modifying The Twinning And Call Diversion Number

    You have established a connection to your system from a registered telephone. You hear the dial tone. 1. Press the (#) key on the telephone keypad followed by the code number of the code dialing destination you want to call. For example, 2 for ”902”. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 63 • Code dialing destination 904 -> Code number 5 2. Carry out the call. Related topics: Assigning function keys specifically (changing code dialing destinations) Creating a new entry in the phone book on page 51 Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 64 Managed Mobility Access for mobile system subscribers Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 65: Chapter 11: Using The Call Charges Feature

    Chapter 11: Using the Call Charges feature Call Charges Introduction to call charges The Avaya 9508 Series telephone records, stores, and displays charges incurred for each call. You can access call charge details for: • The current call • The last call made from the telephone •...

  • Page 66: Viewing Charges For Lines Or Subscribers

    Note: If you want to clear the totals for all calls, you must have this function enabled by your system administrator. 5. Press the OK button. 6. Press the Delete softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 67: Locking The Telephone

    If you make a mistake when entering your PIN, press the Back softkey and start again from the beginning. 5. Press the OK button. 6. Enter the new PIN. Locking the telephone Use this procedure to lock your telephone. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 68: Unlocking The Telephone

    At the time of the appointment, you hear a signal tone and see the message you entered for the appointment on the LCD screen. You can selectively delete the appointments you entered. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 69: Entering An Appointment For Today

    04081150 for 4 August at 11:50 hrs. 6. Select a standard text if required. To be able to select from standard texts, these must first have been entered into the system. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 70: Entering A Recurring Appointment

    11. Press the OK button. Acknowledging an appointment Use this procedure to acknowledge an appointment. At the specified time, a signal tone sounds and the entered appointment message appears in the display. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 71: Deleting An Appointment

    5. Press the OK button. The LCD screen on the telephone displays all the existing appointments for the subscriber. 6. Now enter the new appointment just as you set your own appointments. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 72 Using the Call Charges feature Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 73: Chapter 12: Customizing Your Telephone

    7. Press the OK button. 8. Select one of the following: • Ringing tone • Monitor • Handset • Headset 9. Increase or reduce the volume by pressing the right or left navigation button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 74: Setting The Ringing Tone Melody

    You can easily recognize the calls from Service, Head office, or Workshop from the special ring tone assigned to each. You can apply these ring tones to your telephone. The setting can be applied only to external calls and VIP calls. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 75: Setting The Contrast

    To reset the Acoustics/Contrast settings to the default status, select Default setting. Press OK to confirm. 7. Press the OK button. 8. Increase or reduce the contrast with the right or left navigation button. 9. Press the Save softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 76: Setting The Language

    5. Press the OK button. 6. Select Set handsfree. 7. Select Acoustics/Contrast. 8. Press the OK button. 9. Select Handsfree. 10. You can change the following settings with the right or left navigation button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 77: Deactivating The Ringing Tone Temporarily

    7. Press the OK button to switch on and off. When you activate the Do not disturb feature, the caller hears an announcement to that effect or the busy tone. Related topics: Using a call filter on page 97 Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 78: Activating Night Service

    To set your telephone to handsfree mode automatically when you call an external subscriber: 1. Press the Avaya Home button. 2. Select Settings. 3. Press the OK button. 4. Select Dial settings. 5. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 79: Seizing Exchange Line Automatically

    18 Seizing external line automatically when going off-hook You can automatically seize an external line whenever you lift the handset. You then never have to dial the external line code. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 80: Setting The Number Of Redials

    If the setting is 0, the LCD screen on the telephone does not show the Auto. redial menu item while calling external numbers. 8. Press the Back softkey. The system saves the new setting. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 81: Setting The Redial Interval

    Note: You can also use the Anonymous calling feature to prevent display of any calling number for a specific call you make. 1. Press the Avaya Home button. 2. Select Settings. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 82: Accepting Calls Automatically Using The Handsfree Answer Back Feature

    4. Select Applications/Partner. 5. Select Dial settings. 6. Press the OK button. 7. Select Handsfree AB... which is off by default. 8. Press the OK button. 9. Press the Back softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 83: Turning Direct Dialing On Or Off

    The system saves the new setting. 9. Press the softkey. 10. To reactivate direct dialing, turn the function to Direct dial (On) again. Related topics: Calling an internal number on page 17 Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 84: Deactivating A Second Call

    Assigning code numbers * On your Avaya 9508 Series telephone, you can assign a code number to each outgoing and incoming call. With this feature, you can assign that call to a project or client number, as needed.

  • Page 85: Extending Call Display

    You can use this procedure to temporarily remove calls from the VIP call signaling, if a VIP call or pager has been set up for your telephone. After you deactivate signaling, the system does not signal to a pager or log calls. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 86: Removing The Telephone From Hunt Groups

    The system saves the new setting. Removing the telephone from general call An incoming external call goes to an answering station as a general call from where the system redirects it appropriately. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 87: Activating Remote Headset

    3. Press the OK button. 4. Select Applications. 5. Press the OK button. 6. Select Remote headset (off). 7. Press the Modify softkey. 8. Press the Back softkey. The system saves the new setting. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 88: Function, Destination, Line, And Partner Keys

    The description and current assignment of all keys will be displayed. 6. Select the key you want to change or assign. 7. Press the Delete softkey if necessary. 8. Select the function that you want to assign to the key. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 89: Assigning Destinations To Keys

    1. Press the Avaya Home button. 2. Select Settings. 3. Press the OK button. 4. Select Function keys. 5. Press the OK button. The description and current assignment of all keys will be displayed. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 90: Assigning Partners To Keys

    12. Press the OK button. The subscriber is now set up as a partner and is accessible directly through this key. The corresponding LED for the key lets you view the partner's telephone status. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 91: Deleting Destination Key Assignments

    Only authorized subscribers can reserve the conference bridge. Each of these subscribers can change the access PIN themselves. You can also set up a standard PIN for a conference bridge. Any subscriber can dial into the conference bridge providing it is not reserved. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 92: Setting Up Reservation Permissions

    If you have permission, you can also change the access PIN for other subscribers. 1. Press the Avaya Home button. 2. Select Settings. 3. Press the OK button. 4. Select Applications. 5. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 93: Setting Up Standard Access

    You can now access the conference room using the standard PIN. Next steps To block access to the conference using the standard PIN: 1. Enter the Standard PIN menu. 2. Select Deactivate. 3. Confirm by pressing the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 94: Changing The Standard Pin

    The number you register is assigned to a fixed internal subscriber. An internal subscriber can be assigned to more than one external number. The option of using callback and editing the numbers can be given to the internal subscribers. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 95: Adding Dial-In Authorized Numbers

    • Callback (off): To allow callback option, change setting to (on). • Editable (off): To allow editing option, change setting to (on). • Twinning (off): To set twinning instead of call diversion, change setting to (on). Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 96: Changing Dial-In Authorized Numbers

    • Twinning (off): To set twinning instead of call diversion, change setting to (on). 12. If necessary, press the Back softkey to quit the Options menu. 13. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 97: Deleting Dial-In Authorized Numbers

    Call divert to, immediate, you also set up Do not disturb, then only your telephone rings when a call arrives from entries in the call filter list. The system diverts all other calls Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 98: Deleting Entries From The Call Filter

    Diverting calls from your telephone to another on page 31 Deactivating the ringing tone temporarily on page 77 Deleting entries from the call filter 1. Press the Avaya Home button. 2. Select Settings. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 99 8. Press the Delete softkey. 9. Press one of the following softkeys: • Entry. To delete the shown entry. • All. To delete all entries in the list. 10. Press the Back softkey. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 100 Customizing your telephone Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 101: Chapter 13: Settings For Your Telephone System

    Chapter 13: Settings for your telephone system Introduction You can modify many of the settings for your telephone system from your Avaya 9508 Series Deskphones. The settings apply to all the telephones in your system. • External callers can use various telephone numbers to reach your company. These telephone numbers serve as the operator for the company.

  • Page 102: Assigning Operators For Night Service

    See the Integral 5 system manual for more details on activating night service. 1. Press the Avaya Home button. 2. Select Settings. 3. Press the OK button. 4. Select System functions. 5. Press the OK button. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 103: Assigning Call Forwarding Destinations

    4. Select System functions. 5. Press the OK button. 6. Select Call forwarding. 7. Press the OK button. 8. Enter the two-digit number of the line for which you want to set up operators. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 104: Setting Up Second Call Barring

    8. Select the number for which you want to change Second Call Barring. 9. Press the OK button. 10. If necessary, select other numbers for which you want to change the setting. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 105: Setting The Date And Time

    Setting customer password * You can setup a customer password that you can use when you manage the telephone system with the Integral Customer Tool (ICT). The password can consist of letters and digits. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 106: Showing Traffic Statistics

    You can see all the information about calls since you last deleted the data. 4. To reset the counter, select Delete. The system begins recording data anew from the current date. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 107: Chapter 14: Auxiliary Devices

    Button module BM12 A BM12 button module provides 12 physical buttons that you can use over two screens to program 24 function/partner keys. You can connect three BM12 modules to your Avaya 9508 Series telephone. Your system administrator can assign the buttons according to your preferences. The following options are available to you: •...
  • Page 108 Use the BM12 buttons just like the destination or partner keys located directly on your telephone. Lift the handset and then press the button for the subscriber you want to call. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 109: Using A Headset

    To start a call, enter the telephone number or the internal call number and press the Headset button. Activating monitoring: To activate monitoring on the telephone while you are on a call with the headset, press the Speaker button. The LED on the button lights up. Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 110 Auxiliary devices Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 111: Chapter 15: Hotel Functions

    Chapter 15: Hotel functions Introduction The hotel functions of the Avaya 9508 Series telephones are most suitable for use in small- sized to medium-sized hotels and guest houses. Your system administrator can connect up to three BM12 modules to the telephone for executing these functions.

  • Page 112: Checking In

    • If the key light goes off: There are no charges for that room guest, and there are no unheard messages on the voice mail box of the guest. Check-out is complete. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 113: Querying Call Charges

    9. Press the Back softkey. 10. Press the button for the room again. The system completes the guest check-out. If not, it displays a message that there are unheard messages on the voice mail. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 114: Listening To Messages

    LED for signaling a call lights up. If the guest rings back, the Message indication is canceled or the LED turns off. 4. To delete the message, press the key for the room again. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 115: Setting Direct Dial To Rooms

    A signal tone indicates that the charge limit is reached. If the room guest is on a call, the call continues uninterrupted but the system bars other external calls. The Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 116: Waking Up The Guests

    8. Now enter the time you want for the wake-up call just as you would for your own appointments. 9. To delete one of the appointments, select the appointment and press Delete. Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 117: Appendix A: Remote Features

    An acknowledgement tone sounds after a short time. 9. To deactivate the call diversion, enter the code for Deactivate follow-me. Related topics: Introduction to call diversion on page 31 Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 118 Remote features Avaya 9508 Series Digital Deskphone User Guide March 2011...

  • Page 119: Index

    ............releasing standard access ........changing remotly ..........reserving one-time ..........call filter ..............reserving recurring ..........deleting entries ............. set up ..............call forwarding conference call ............destinations ............Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 120 ..............phone book entry ..........ending ................. external line seizing when off-hook .......... joining external number ............another call ............follow-me ..............forwarding calls ............keys function key assigning functions ..........Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 121 ............. place call .............. referring back ............. refer-back call ............reminder ..............register numbers ..........remote settings ..............changing call diversion ........monitoring ..............removing ..............muting ................. replying Avaya 9508 Series Digital Deskphone User Guide March 2011...
  • Page 122 ................. telephone ............. settings telephone system ..........signaling calls on two telephones ..........source discrimination code ........VIP call ............... speakerphone ............. symbols call log ..............waking guests ............telephone system Avaya 9508 Series Digital Deskphone User Guide March 2011...

Table of Contents