Lucent Technologies Definity Callmaster II Instructions Manual page 20

5
If necessary, you can press a Stroke Count button or a
I.
Call Work Code button while you are on a call or in
After-Call-Work mode
If you press a Stroke Count button, the light next
to the button goes on for two seconds. (If the light
flashes, no information was sent to CMS.)
If you press a Call Work Code button, the light
next to the button goes on steadily, and a ' ' C:''
prompt appears on the display. You can then enter
up to 16 digits. When you are finished, press
If you make a mistake in entering the digits, press
and start again.
*
If you need to do after-call work, press
during the call. Go on to Step 7.
The light next to
Note: If the Timed ACW feature is in effect (check
with your supervisor), you are automatically placed
in the ACW mode for an administered length of
time after you complete the currently active ACD
call. If you need more time in the ACW mode, press
to cancel the timer.When the Timed ACW
ACW
interval expires, you are automatically returned to
the Auto-In mode.
or, if you do not need to enter ACW and the Timed
ACW feature, described earlier, is NOT in effect, you
are automatically connected to your next ACD call
when the caller hangs up, or when you go on-hook or
press . Go on to Step 8.
Release
6
If you enter ACW mode, the following occurs:
Before you can enter ACW mode, your call must
be terminated. This happens when the caller
hangs up, or when you go on-hook or press
Release
The light next to
The light next to
end of the call
You are in After-Call-Work mode
7
When you are ready to receive another ACD call,
while you are in ACW mode, press
or Go off-hook and dial the Auto-In access code
__________ (and a 2-digit or 3-digit split number if
you are a non-EAS agent)
The light next to
The light next to
flashes
ACW
goes off
Auto-In
goes on steadily at the
ACW
Auto-In
goes off
ACW
goes on
Auto-In
# .
ACW
16