Manual-In Mode With Manual Answering - Lucent Technologies Definity Callmaster II Instructions Manual

To unstaff your position

Manual-In Mode with Manual Answering

To answer ACD calls in
Manual-In mode with
manual answering
8
To process another ACD call, repeat Steps 3
through 7
1
Log out to unstaff your position
1
Log in
Your answering position is now staffed
You are automatically placed in Aux-Work mode
The light next to
2
Press
Manual-In
or Go off-hook and dial the Manual-In access code
__________ (and a 2-digit or 3-digit split number if
you are a non-EAS agent)
The light next to the call appearance button
selected at login goes off
The light next to
The light next to
3
Listen for audible ring and then press the ringing call
appearance button. After you have pressed the
button, listen for a VDN-of-Origin announcement.
4
Speak with the caller
5
If necessary, you can press a Stroke Count button or a
Call Work Code button while you are on a call or in
After-Call-Work mode
Note: If Forced Entry of Stroke Count or Call Work
Code has been set, you must enter a Stroke Count
or Call Work Code for every ACD call, or you are not
allowed to return to the Manual-In mode.
If you press a Stroke Count button, the light next
to the button goes on for two seconds. (If the light
flashes, no information was sent to CMS.)
goes on
Aux-Work
goes off
Aux-Work
goes on
Manual-In
17