Using The Vustats Feature - Lucent Technologies Definity Callmaster II Instructions Manual

Using the VuStats Feature

If your voice terminal is connected to the DEFINITY ECS G3V3 (or later), you may
be able to use the VuStats feature to view, on your voice terminal display, Call
Center statistics on agents, splits or skills, Vector Directory Numbers (VDNs), and
trunk groups. EAS agents can use VuStats to display all 20 skills, if applicable, and
all skill levels.You may also want to use the VuStats feature to view, on your
terminal display, productivity statistics for you or for the split or skill which you are
logged into.
To activate the VuStats
feature
2
If your status display offers other screen, press
1
Press
VuStats
Note: In most cases, the display automatically
appears when you press the
However, in some cases, you may see an "I:" on your
display indicating you need to enter your extension
or login-ID, split/skill number, VDN, or trunk group
number. If your voice terminal is connected to a
DEFINITY ECS G3V4 or prior, you must go off-
hook to dial the digits. For DEFINITY ECS Release
5 and later, you do not need to go off-hook in order
to dial the digits. If you are off-hook, possibly on a
call, you will not hear the digits you are dialing.
#
Press when you have finished entering the
number. At this point, you will hear the digits you
have dialed.
The light next to
threshold condition for the current display has
been reached)
If the light next to
you need to log in or that too many users are
currently using the VuStats feature
The display shows your ACD measurements for
the current hour or half hour, the last hour(s)
since you logged in, or for the current day
If your status display is administered to update, your
display will automatically update every 10, 20, 30,
60, or 120 seconds, or when the data is collected on
the half-hour or hour. Agent data can also be updated
whenever you change work states.
If you activate a Call Work Code or Reason Code
while VuStats is active, the VuStats display will be
suspended. For voice terminals connected to a
DEFINITY G3V4 and prior, you must reactivate
VuStats. If your voice terminal is connected to a
DEFINITY Release 5, VuStats will automatically
restart after the Call Work Code or Reason Code is
entered.
button.
VuStats
goes on (or flashes, if a
VuStats
flutters, it may mean
VuStats
in order to view them 25