Manual-In Mode With Automatic Answering - Lucent Technologies Definity Callmaster II Instructions Manual

To answer ACD calls in
Manual-In mode with
automatic answering
1
Plug in the headset
2
Log in
Your answering position is now staffed
You are automatically placed in Aux-Work mode
The light next to
3
Press
Manual-In
or Press an idle call appearance button and dial the
Manual-In access code _____ (and a 2-digit or 3-digit
split number if you are a non-EAS agent)
The light for the call appearance button selected
at login goes off
The light next to
The light next to
Listen for zip-tone. (You are automatically
connected to the ACD call.)
Listen for a VDN-of-Origin announcement
4
Speak with the caller
5
If necessary, you can press a Stroke Count button or a
Call Work Code button while you are on a call or in
After-Call-Work mode
Note: If Forced Entry of Stroke Count or Call Work
Code has been set, you must enter a Stroke Count
or Call Work Code for every ACD call, or you are not
allowed to return to the Manual-In mode.
If you press a Stroke Count button, the light next
to the button goes on for two seconds. (If the light
flashes, no information was sent to CMS.)
If you press a Call Work Code button, the light
next to the button goes on steadily, and a "C:"
prompt appears on the display. You can then enter
up to 16 digits. When you are finished, press
If you make a mistake in entering the digits, press
and start again.
*
goes on
Aux-Work
goes off
Aux-Work
goes on
Manual-In
# .
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