The Vustats Feature; Vdn-Of-Origin Announcements - Lucent Technologies Definity Callmaster II Instructions Manual

call or the number of calls in queue exceed the administered threshold, these lights
flash; otherwise, the lights are off. (You may have one auxiliary queue warning light
for Call Warning and Time Waiting thresholds.)

The VuStats Feature

If your voice terminal has a display and is connected to the DEFINITY ECS G3V3
(or later), you may be able to use the VuStats feature to view Call Center statistics
on agents, splits or skills, Vector Directory Numbers (VDNs), and trunk groups. If
you are an EAS agent, you can use VuStats to view all 20 skills which you are logged
into. As an agent, you may use this feature to view your current productivity
measurements or those for the split or skill which you are logged into. For
procedures on using this feature, see "Using the VuStats Feature" in the next section
titled ACD Procedures.
Note: You can use the VuStats feature with or without BCMS being active.

VDN-of-Origin Announcements

If your telephone is connected to the DEFINITY ECS G3V3 (or later), you may hear
a short VDN-of-Origin announcement (VOA) before each ACD call, indicating the
"called" VDN (service, type or origin of the call). These announcements are especially
helpful if you do not have a display-equipped voice terminal or if you are visually-
impaired.
Your terminal may also be equipped with a
button, after an incoming call is answered, the announcement is replayed. The caller
does not hear the VOA.
Notes on VDN-of-Origin Announcements: If your voice terminal is connected to
the DEFINITY ECS G3V3, the caller can hear you if you speak during the
announcement.
If your voice terminal is connected to the DEFINITY ECS G3V4 (or later), you are
not connected to the caller until after the announcement is finished, therefore
ensuring that the caller cannot hear you if you speak during the announcement. In
order to give you an indication of when to begin speaking to a caller, a zip-tone is
always heard after the VOA has completed. If your voice terminal is not configured
for automatic answering, you will not hear a zip-tone before the announcement. If
your voice terminal is configured for automatic answering, you will hear the
following:
On analog, digital, or BRI stations sets — a single zip-tone, then the VOA, and
then another single zip-tone, followed by connection to the caller
On all CALLMASTER station sets — a single zip-tone, then the VOA, and then
a double zip-tone, followed by connection to the caller
Again, remember do NOT begin speaking to the incoming caller until after the VOA
and the second zip-tone (or set of zip-tones) are heard.
Additionally, if you are logged into a multi-line terminal, you will see the incoming
call's call appearance button continue to flash until the moment when the VOA is
completed. If you are logged in at a terminal with a display, you will see incoming
caller information only after the announcement is completed.
button. When you select this
VOA-Repeat
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