Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Lucent Technologies DT3
Summary of Contents for Lucent Technologies DT3
- Page 1 ...
-
Page 2: Table Of Contents
Contents Contents Introduction..................3 DT Display Phone Features ............4 Quick Summary................6 Making Calls .................8 Speed Dials, PIN & Account Codes .........10 Busy or Unanswered ..............12 Actions During a Call..............14 Answering Calls.................16 Transfer, Park & Hold Calls............18 Diverting Calls................20 DSS Keys ..................22 Interruptions During a Call ............24 ACD Working................25 Manager-Secretary Working .............26... -
Page 3: Introduction
Introduction – Page 3 Introduction Using This Guide This guide is for DT 3, DT4 and DT5 phones used on the INDeX telephone system. To check what type of DT phone you have, press PROGRAM. The phone displays its type and directory number. -
Page 4: Dt Display Phone Features
Page 4 DT Display Phone Features Introduction to DT Display Phones "When at last this little The diagram shows the main features of a DT display phone, instrument appeared, the term covers DT 3, DT4 and DT5 phones. consisting, as it does, of parts everyone of which is familiar to us, and capable of being put together by an amateur, the... - Page 5 Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset. When answered, on a DT4 you must use the handset to speak. On DT3 and DT5 phones you can continue the call without using the handset, ie. handsfree. Tones & Ringing The phone uses various tones and rings to indicate events.
-
Page 6: Quick Summary
Page 6 Quick Summary Introduction = Replace handset or press ANSWER RELEASE. = Pickup the handset (DT4) or talk handsfree. <value> = Enter value required (eg. phone number). (note) = Note, {option} = Optional step X...Y = Enter value in range X to Y. <... -
Page 7: Quick Summary
Quick Summary – Page 7 Answering Calls For full details, see page 16. To answer a message: CALL or To clear a message: CANCEL To pickup calls in the phone's pickup group: PICKUP, { NEXT}, ANSWER RELEASE or To set the phone's pickup group: PROGRAM, PICKUP, CANCEL, <group no.>, DONE Parking, Holding &... -
Page 8: Making Calls
Page 8 Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. – Call barring: The system can bar you from dialling particular numbers or types of number (eg. - Page 9 Making Calls – Page 9 Making Internal Calls During the call, the display shows the call progress. You can also make calls using the INDeX feature (see below) or DSS keys (see page 22 & page 26) . To dial an internal call: 1.
-
Page 10: Speed Dials, Pin & Account Codes
Page 10 Speed Dials, PIN & Account Codes Using Speed Dials The system can store external numbers as speed dials. – System speed dials: Ask your System Manager for a list (note that call barring may still apply). Speed Dials - Alias: –... - Page 11 Speed Dials, PIN & Account Codes – Page 11 If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call, you must enter an account code to continue. The system checks this against its list of codes before allowing the call (To enter an account code at any time during a call, see page 15) .
-
Page 12: Busy Or Unanswered
Page 12 Busy or Unanswered Options If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls. – Leave a Message: Lights the lamp of the extension called. It also stores your number as a message to reply. -
Page 13: Busy Or Unanswered
Busy or Unanswered – Page 13 Leave a Message You can leave your extension number as a message for someone to call you (see page 16) . If their extension has a message lamp, it lights (supported on DT, TT, FT 1M and FT 2/3/4 phones) . -
Page 14: Actions During A Call
Page 14 Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset. To change the call volume: "Can you hear me mother" 1. - Page 15 Actions During a Call – Page 15 Adding Voluntary Account Codes Voluntary Account - Alias: You can enter an account code during any external call. If the - Call account allocation. system records the call on its call log, it includes the account code.
-
Page 16: Answering Calls
Page 16 Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page 30) . - Page 17 Answering Calls – Page 17 Alarms - Triple Ring, Music or Recorded Message You can set a personal alarm to ring your phone (see page 32) . The System Manager can also set system alarms to call a group to which you belong (your phone does not have to be in group) .
-
Page 18: Transfer, Park & Hold Calls
Page 18 Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. - Page 19 Transfer, Park & Hold Calls – Page 19 Parking Calls Park - Alias: You can retrieve parked calls at any other extension on the - Common hold. system. Your phone displays calls you parked by a flashing - symbol next to the line number. You can park several calls simultaneously.
-
Page 20: Diverting Calls
Page 20 Diverting Calls Using Diverts Your phone can store diverts for different situations, ie. when busy, not answering and to divert all calls. – Divert on Busy: Used when your phone is on a call. When set, callers cannot set a callback or camp on. –... -
Page 21: Diverting Calls
Diverting Calls – Page 21 Switching No Calls On/Off "..and a period of silence on Pressing NO CALLS switches it on or off. When on, you hear your part would be welcome." broken dial tone if you lift the handset or press ANSWER Clement Attlee RELEASE but you can still make calls. -
Page 22: Dss Keys
Page 22 DSS Keys Setting Up a DSS Key DT phones have eight DSS keys along their right-hand edge. Each can store a line, extension or group number. They allow you to dial those numbers in a single key press and do actions such as pickup, unpark, etc. -
Page 23: Dss Keys
DSS Keys – Page 23 BLF Status Lamps The DSS keys on DT4 & DT5 phones incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. Red BLF Lamp Signals: Calls to/from other extensions. –... -
Page 24: Interruptions During A Call
Page 24 Interruptions During a Call Answering a Call Waiting CALL WAITING and a fast flashing lamp means someone has 'camped on' to your phone (see page 13) . Press the -symbol (if shown) opposite the name to switch between details of the waiting and current call. -
Page 25: Acd Working
ACD Working – Page 25 ACD Working ACD on DT5 Phones? Your System Manager can provide DT5 phones with some ACD functions. ACD (Automatic Call Distribution) is a process widely used in telesales. When ACD agents log on from their phone, the system automatically starts to direct appropriate incoming calls to them if they are free. -
Page 26: Manager-Secretary Working
Page 26 Manager-Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together, ie. regularly call and transfer calls between each other. This is called "Manager-Secretary working". Soft DSS displays the name of another extension. The adjacent Soft DSS Key Setup: display key allows you to make calls to that extension plus See page 28. - Page 27 Manager-Secretary Working – Page 27 Park Transferring Calls During calls, full line Soft DSS keys display <-PARK next to each name. Pressing the -key next a <-PARK option, transfers and parks your caller against that extension. To park transfer a call: 1.
-
Page 28: Manager-Secretary Setup
Page 28 Manager-Secretary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: – How many Soft DSS keys do you want? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information. –... - Page 29 Manager-Secretary Setup – Page 29 Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode. Note that if you change mode from half-line to full-line, you lose the last two extensions entered.
-
Page 30: Ringer Controls
Page 30 Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume: 1. Press PROGRAM and then RINGER. 2. Enter the phone's passcode (see page 34) . 3. Press VOLUME. The display shows a slider. Adjust this using the -keys on its left (softer) or right (louder). - Page 31 Ringer Controls – Page 31 Setting a Ringer Step If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step. This feature is call Persuasive Ringing.
-
Page 32: Other Features
Page 32 Other Features Personal Alarms You can set the phone to give you an alarm call at a set time on a particular day or type of day (eg. weekdays). The alarm can be normal ringing, music or a system announcement. You can "My department is in also add your own short text message. - Page 33 Other Features – Page 33 Missed Calls The MISSED function displays the last five unanswered external calls to your phone. Note that this function only works for calls which include CLI, ie. the caller's phone number. Press MISSED and then use the lower left and right display keys to move between details of different calls.
-
Page 34: Phone Settings
Page 34 Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial its four-digit passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiring passcode entry. -
Page 35: Phone Settings
Phone Settings – Page 35 Displaying Phone Details/Changing the Name "Yoga in Mayfair or Fifth You can view the details of the phone's type, number and Avenue, or in any place which directory name on the display. You can also edit the name. is on the telephone, is a To display the phone's details: spiritual fake."... -
Page 36: Voice Manager
Page 36 Voice Manager Listening to Voice Messages The system can include a Voice Manager to record messages in your own voice mailbox. You can use this by setting the Voice Manager number as your diverts (see page 20) . Remember to check your mailbox regularly as the Voice Manager can delete messages after set periods. - Page 37 Voice Manager – Page 37 Changing Your Temporary Greeting You can replace your mailbox greeting with a temporary one. The Voice Manager will delete it during its daily housekeeping (which normally occurs at night). To add a temporary mailbox greeting: 1.
-
Page 38: System Manager Phones
Page 38 System Manager Phones What are System Manager Phones? The System Manager can give special 'System Manager' status to some display phones. Those phones can then access a set of extra features. Night Service Tenancies: Phones and lines on the system divide into areas. Each area The areas on the system also links to a night service timetable. - Page 39 System Manager Phones – Page 39 Changing the Date Phones with System Manager status can alter the date set on the system and displayed on the phones. The date on phones either displays as day:month:year or just day:month. Your System Manager controls this feature. To set the date: 1.
-
Page 40: Good Phone Usage
Page 40 Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use it. Your phone manner is a key part of the company's and your image. – Speak clearly and maintain a friendly manner. –... -
Page 41: Telephone Numbers
Telephone Numbers – Page 41 Telephone Numbers Personal Speed Dials Store Name Number Store Name Number – To store a personal speed dial, see page 10. System Speed Dials Store Name Store Name Store Name Internal Phone Numbers Extn Name Extn Name Extn Name INDeX 8.1 - DT 3/4/5 Telephone Guide... -
Page 42: Glossary
Page 42 Glossary use a PIN, its settings override those of the phone Account Codes from which you dial. A code of up to 12 digits that the system outputs to its call log with call details. Codes entered are checked against up to 200 stored on the system. -
Page 43: Index
Index – Page 43 Index Abbreviated dialling 10 Clearcheck 24 Forced 13 Phone usage 40 Temporary greeting 37 ABSENT 21 CONFER 15 Polite 27 PICKUP 17 THIS TERMINAL IS ACA MSG 39 Conference 15 Key label 23 Pickup group 17 BARRED 34 ACCOUNT 15 Split 15... - Page 44 The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies, or others. All trademarks acknowledged. SDX and INDeX are registered trademarks of Lucent Technologies.