Lucent Technologies Definity 8410 User Manual
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Lucent Technologies Definity 8410 User Manual

Definity enterprise communications server (ecs) release 5, voice terminal
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DEFINITY
Enterprise Communications Server (ECS)
Release 5
8410 Voice Terminal User's Guide
555-230-763
Comcode 107985541
Issue 2
June 1997

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Summary of Contents for Lucent Technologies Definity 8410

  • Page 1 ® DEFINITY Enterprise Communications Server (ECS) Release 5 8410 Voice Terminal User’s Guide 555-230-763 Comcode 107985541 Issue 2 June 1997...
  • Page 2 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

  • Page 3: Definity® Ecs Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page iii YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY You are responsible for the security of your system. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
  • Page 4 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page iv...

  • Page 5: Table Of Contents

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Contents Your 8410 Voice Terminal A Quick Look at the Features Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting (Later in This Guide) Quick Reference Lists (at the Back of This Guide) Using the Display, Softkeys and Display Control Buttons...
  • Page 6 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Contents Voice Feature Procedures Handset and Speaker Abbreviated Dialing (AD) Automatic Callback Bridging/Manual Exclusion Call Coverage/Consult Call Forwarding All Calls Call Park Call Pickup Conference Drop Handset Volume Hold Intercom (Automatic/Dial) Last Number Dialed Leave Word Calling (LWC) Message...
  • Page 7 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Contents Reset Speakerphone Select Ring (and Ringer Volume) Send All Calls Speaker Speakerphone Test Transfer Display Feature Procedures Call Information Directory Exit (Normal) Inspect Message Retrieval Normal (Exit) Stored Number Time/Date Timer Issue 2...
  • Page 8 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Contents Tones and Their Meaning Ringing Tones Feedback Tones Troubleshooting System 75 Version Notes Key Words to Know Quick Reference Lists Issue 2 June 1997 Page viii...

  • Page 9: Your 8410 Voice Terminal

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Your 8410 Voice Terminal The 8410 voice terminal is available in two models: the 8410D has a display; the 8410B is a basic set without a display. The display, along with the softkeys and display control buttons, offers the user valuable added functionality.
  • Page 10 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Handset Volume control button Transfer button Handset jack Shift button Test button Mute button Speaker/Reset Speaker button Figure 1. One Version of the 8410D Voice Terminal (with Display) Menu Exit Prev Next Message...
  • Page 11 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Handset Volume control button Transfer button Ring button Test button Mute button Speaker button Handset jack Figure 2. Another Version of the 8410D Voice Terminal (with Display) Menu Exit Prev Next Volume Ring...
  • Page 12 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 The following features on the 8410 voice terminal shown in Figures 1 and 2 are listed alphabetically for your convenience. Explanations for each feature are also provided. Conference button For setting up conference calls. This button is labeled The standard 12-button pad for dialing phone numbers and Dial pad accessing features.
  • Page 13 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 A handset is provided for placing and receiving calls. (The Handset handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker before you can use a feature.
  • Page 14 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 A blue button on some 8410 voice terminals which can be Shift button used to access two additional features: (When active, the red light next to the button is on.) Softkeys (only on the The four buttons located below the 8410D display and 8410D)
  • Page 15 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 For accessing the built-in 2-way speakerphone. Speaker button Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used.
  • Page 16 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 When the voice terminal is initially powered up, the green Test button light next to switch or System 75 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75, and then goes off after a short period of time.

  • Page 17: A Quick Look At The Features

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you might want to use it.
  • Page 18 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 10 lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers.
  • Page 19 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 11 Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.
  • Page 20 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 12 Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidly dial frequently called numbers.
  • Page 21 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 13 Reset Speakerphone On those 8410 voice terminals that have the Reset Spkr label under the button, the Reset Speakerphone feature initiates an acoustic test of the Speaker surrounding environment by using a series of tones.
  • Page 22 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 14 Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered. Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset.

  • Page 23: Display Features And Features Used With The Softkeys

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 15 Display Features and Features Used with the Softkeys Note: If you are using an 8410D voice terminal, you can also use up to 12 additional features accessed with the softkeys and display control buttons.
  • Page 24 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 16 manager). Use to quickly and conveniently check messages, even when you are already on a call. Normal See “Exit.” Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list.

  • Page 25: How To Use The Features

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal.
  • Page 26 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Note: If you are using an 8410D voice terminal, you may also be able to use up to 12 additional features accessed with the softkeys and display control buttons. Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features.

  • Page 27: Conventions Used In The Following Procedures

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Conventions Used in The Following Procedures Feature Feature xxxxx CnLWC AutCB Timer [feedback tones] Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx) or a person’s name.

  • Page 28: Troubleshooting (Later In This Guide)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 20 Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (at the Back of This Guide) At the back of this guide is a set of quick reference lists.

  • Page 29: Using The Display, Softkeys And Display Control Buttons

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Using the Display, Softkeys and Display If you are using an 8410D voice terminal, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( the display.

  • Page 30: Entering Softkey Mode And Viewing The Three Feature Option Screens

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 22 Entering Softkey Mode and Viewing the Three Feature Option Screens There are three separate feature option screens. Each of these screens allows you to select from four different features.
  • Page 31 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 23 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature).
  • Page 32 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 CnLWC AutCB Timer Cancel Timer Leave Automatic Word Callback Calling Figure 4. The Three Default Feature Option Screens Note: An error tone (one beep) sounds when you have made a mistake in your softkey entries.

  • Page 33: Other Softkey Features That May Be On Your Display

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Other Softkey Features That May Be On Your Display Figure 4 on the previous page shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8410D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later), the system manager may substitute other softkey features in their place.
  • Page 34 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Abbreviation Inspt Last RngOf SFunc Spres Stats Stop View Call Display button should be administered, if access to System Directory is provided. It is also desirable for administered. † This feature is available only with a DEFINITY G3V2 (and later).

  • Page 35: Using The Softkeys To Activate A Feature

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring.
  • Page 36 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Press Next The display shows: CFrwd CPark TmDay PCall To use the Priority Calling feature, press the softkey below PCall and then dial the extension. Note: When the feature is activated, after the display screen shows you the digits you are dialing, an arrow appears above the feature, as in the example below.

  • Page 37: Resetting The Speakerphone With The Softkeys (When Powering Up The Voice Terminal)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 29 Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) Important: You can use the Reset Speakerphone feature only on those 8410D voice terminals on which the Reset Spkr label appears under the Speaker button.
  • Page 38 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To reset the 8410D speakerphone (when the voice terminal is first powered up) Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time.

  • Page 39: Voice Feature Procedures

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 31 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing Speaker .
  • Page 40 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 If you hear the intercept tone while programming, start over from the beginning. If you have an 8410D, you may be able to use the following softkey features with Abbreviated Dialing (Press Program (labeled Prog) —...
  • Page 41 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To program/reprogram an AD button On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program Note: Each AD button will hold one complete phone number or feature access code.
  • Page 42 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To place an AD call Notes: If the programmed number is associated with a list, it can be up to 24 digits. If the stored number is NOT associated with a list (that is, an Automatic Dialing button), it can be up to 16 digits.
  • Page 43 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To program/reprogram an outside number, extension, or feature access code into a personal list On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program as items on your personal lists(s).
  • Page 44 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Dial the number you want to store (up to 24 digits) Note: If your 8410 has a display, you may be able to use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone number programmed on the AD button.

  • Page 45: Automatic Callback

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To place a call using an AD list button or code Automatic Callback You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens.
  • Page 46 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To automatically place another call to an extension that was busy, did not answer, or returned call waiting ringback tone If you are using an 8410 with a display, press and then press the softkey below AutCB during the call attempt If your 8410 does not have a display or if AutCB is...

  • Page 47: Bridging/Manual Exclusion

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To cancel Automatic Callback Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens.
  • Page 48 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To answer a bridged call To use Manual Exclusion to prevent other bridged terminals from entering a call (on a per call basis) Press the call appearance button of the bridged call Note: If your terminal has Ringing Appearance Preference, this step is not necessary;...

  • Page 49: Call Coverage/Consult

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Call Coverage/Consult You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.
  • Page 50 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To use the Consult feature to talk privately with a coworker after answering a redirected call Press Transfer Call is put on hold If you are using an 8410 with a display, press and then press the softkey below Cnslt If your 8410 does not have a display or if Cnslt is not available on your display, press...

  • Page 51: Call Forwarding All Calls

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Call Forwarding All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.
  • Page 52 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To cancel Call Forwarding Note: Some voice terminals have restrictions on where calls can be forwarded (see your system manager). Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded.

  • Page 53: Call Park

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Call Park You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens.
  • Page 54 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To retrieve a parked call from any extension Pick up the handset or press Dial the Call Park Answer Back access code _________ Dial the extension where the call is parked If returning to a call parked at your voice terminal, dial your own extension Note: If you receive intercept tone, the parked call...

  • Page 55: Call Pickup

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.

  • Page 56: Conference

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Conference To add another party to a call (for a total of up to six parties) Press Conf Present call is put on hold, and you are given a new call appearance; all other parties remain connected to each other Dial the number of the new party and wait for an answer...
  • Page 57 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To add a call you’ve put on hold to another call you’re connected to To drop the last party added to a conference call Press Conf Held call light continues to flutter; the light next to the current call also flutters You are given a new call appearance Press the call appearance button of the call on hold...

  • Page 58: Drop

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Drop To disconnect from a normal call and obtain dial tone without hanging up the handset Press Drop Note: If you press Drop the last party added will be dropped, and you will remain connected to the other parties.

  • Page 59: Handset Volume

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Handset Volume To raise or lower the receive level volume of the handset While handset is off-hook, press the Volume control button To raise the volume, press the right half of the Volume control button labeled to lower the volume, press the left half of the Volume control button labeled...

  • Page 60: Hold

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Hold To put a call on hold while you answer another call, make a call, or perform some other task To answer a new call while active on another To return to the held call Press Hold Green light next to the held call flutters...

  • Page 61: Intercom (Automatic/Dial)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Intercom (Automatic/Dial) You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.
  • Page 62 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To dial a call to a member of your Dial Intercom group If you are using an 8410 with a display, press and then press the softkey below IDial (while off-hook) If your 8410 does not have a display or if IDial is not available on your display, press (while off-hook)
  • Page 63 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To answer any intercom call Pick up the handset You are connected to the call Note: If you are active on another call, first press Hold , then press the call appearance button with the flashing light.

  • Page 64: Last Number Dialed

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Last Number Dialed You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens.

  • Page 65: Leave Word Calling (Lwc)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Leave Word Calling (LWC) You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, LWC, (for the Leave Word Calling feature) or CnLWC (for the Cancel Leave Word Calling feature), appears on the second line of one of the feature option screens.
  • Page 66 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To leave a message without ringing an extension If you are using an 8410 with a display, press and then press the softkey below LWC (while on-hook or off-hook) If your 8410 does not have a display or if LWC is not available on your display, press (while on-hook or off-hook) or Dial the Leave Word Calling access code _________...

  • Page 67: Message

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. Message To retrieve a message when your Message light is on If you are using an 8410 with a display, press and then press the softkey below CnLWC (while on-hook or off-hook) If your 8410 does not have a display or if CnLWC is...

  • Page 68: Mute

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Mute Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal. To prevent the other party from hearing you (To mute the handset...

  • Page 69: Priority Calling

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Priority Calling You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, PCall, appears on the second line of one of the feature option screens.
  • Page 70 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To change a regular call into a priority call (when you hear a call waiting ringback tone) If you are using an 8410 with a display, press and then press the softkey below PCall If your 8410 does not have a display or if PCall is not available on your display, press Wait for the called party to answer...

  • Page 71: Reset Speakerphone

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Reset Speakerphone Important: You can use this feature only if the Reset Spkr label appears under the Speaker button and if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature).
  • Page 72 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 When you first power up the 8410D voice terminal, the following display appears: Begin To reset the 8410D speakerphone (when the voice terminal is first powered up) PLEASE RESET SPKR. Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to...
  • Page 73 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To adjust the speakerphone to the surrounding room acoustics Note: If you do not have a Shift button, it is not necessary to activate this feature. While on-hook, press Shift Red light next to Shift Press...

  • Page 74: Select Ring (And Ringer Volume)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Select Ring (and Ringer Volume) To select a personalized ringing pattern (for those 8410 voice terminals which have a Shift button) Note: For procedures on selecting a personalized ring for those 8410 voice terminals that have a Ring button, see the next...
  • Page 75 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To select a personalized ringing pattern (for those 8410 voice terminals which have a Ring button) When you hear the desired ringing pattern, press Shift again Your new ringing pattern is set If you have an 8410D, you hear confirmation tone (two rising tones) Red light next to...
  • Page 76 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Cycle through the ringing patterns by pressing (and then releasing) Ring Red light next to Ring If your 8410 has a display, it shows the number of the ringing pattern you have selected Note: If you are using a display set, you can also press Next...

  • Page 77: Send All Calls

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To adjust the ringer volume if necessary (handset and speaker are not active, or handset and ringer are both active) Send All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens.
  • Page 78 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To send all calls (except priority calls) immediately to coverage (If your system manager has provided a coverage path for your extension) To cancel Send All Calls If you are using an 8410 with a display, press and then press the softkey below SAC (while on-hook) If your 8410 does not have a display or if SAC is not...

  • Page 79: Speaker

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see if you can use either of these two features. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.
  • Page 80 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Note: In order for the other party to hear you, you must speak through the handset. To turn off the speaker and return to handset If you have a display, it shows: SPEAKER (There are eight possible volume settings.

  • Page 81: Speakerphone

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To mute the microphone associated with the handset so the other party cannot hear you To activate the speaker while using the handset To end a call (while the handset is on-hook and only the speaker is active) Speakerphone...
  • Page 82 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature.
  • Page 83 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To prevent the other party from hearing you If you have a display, it shows: SPEAKER (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external speakerphone attached to your voice...
  • Page 84 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To change from the speakerphone to the handset To change from the handset to the speakerphone To end a call Press again to resume talking to the other party Mute Red light goes off and the other party can hear you again Pick up the handset and talk...

  • Page 85: Test

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Test To test the lights and the display on your voice terminal While on-hook or off-hook, press and hold Green light next to Note: If the green light next to rather than goes on steadily, it means that the voice terminal is not communicating with the DEFINITY switch or with System 75.

  • Page 86: Transfer

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Transfer To send the present call to another extension or outside number Press Transfer Present call is put on hold, and the green light next to the held call flutters You are given a new call appearance Dial the number that the call is to be transferred to Remain on the line and announce the call;...

  • Page 87: Display Feature Procedures

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 79 Display Feature Procedures This section includes the procedures for seven display features you may use with the 8410 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features.
  • Page 88 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 80 When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown. The display remains in Normal (call-handling) Mode until you activate one of the other display or softkey features.

  • Page 89: Directory

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Directory You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens.
  • Page 90 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To place a call to the name shown on the display Pick up the handset While the name is shown, press or, if you do not have Exit and then dial the number using the dial pad You can also leave your handset on-hook.

  • Page 91: Exit (Normal)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Exit (Normal) To exit any display feature and return to Normal (call-handling) Mode display Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens.
  • Page 92 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To see who’s on hold while on a call Press and then press the softkey below Inspt Menu or, if Inspt is not available on your display, press Inspect Press the call appearance button of the held call Information is shown on the display screen;...

  • Page 93: Message Retrieval

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) To return a call to the message sender To erase a message To see a coworker’s messages (can be during call with your coworker)
  • Page 94 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Note: You must first be designated as a systemwide message retriever by your system manager. To return a call for a coworker to displayed extension (while on call with coworker) To erase a message Press to see the first message...

  • Page 95: Normal (Exit)

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Normal (Exit) To exit any display feature and return to Normal (call-handling) mode display Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens.
  • Page 96 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To see the number stored as a list item Press Menu and then press the softkey below View or Press Stored Press the selected Pers List or Dial the appropriate AD List code: List 1 __________ List 2 __________ List 3 __________...

  • Page 97: Time/Date

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 To see the number you last dialed Time/Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens.

  • Page 98: Timer

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Timer You can access this feature with the softkeys only if your voice terminal has a display and if the feature name, Timer, appears on the second line of one of the feature option screens.

  • Page 99: Tones And Their Meaning

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. 2 rings —...
  • Page 100 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 92 call waiting ringback tone — A ringback tone with a lower-pitched signal at the end; indicates the extension called is busy, and the called party has been given a call waiting tone.

  • Page 101: Troubleshooting

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Problem A feature doesn’t work as noted in this guide. There are no feature access codes written in the appropriate blanks in this guide. Troubleshooting Solution Reread the procedure and try again. For many features you must lift the handset before you can use the feature.
  • Page 102 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Problem There’s no dial tone. Solution Check with your system manager to be sure your voice terminal is administered correctly. Make sure the handset and line cords at your voice terminal are securely connected at both ends.
  • Page 103 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Problem The telephone doesn’t ring. The lights do not go on next to the buttons. Solution Make sure the ringer is turned on. Set the ringer volume to a higher level. Place a test call from another extension to your extension.

  • Page 104: System 75 Version Notes

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 System 75 Version Notes If you have Version 1 or 2 of System 75, some features may work a little differently than noted in this guide. The following list explains the slight differences in these procedures. Note: If you are uncertain what version of the System 75 software your business is using, check with your system manager.

  • Page 105: Key Words To Know

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 97 Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’...
  • Page 106 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 98 DEFINITY Enterprise Communications Server (ECS), Release 5 The switch to which you may be connected. (Your voice terminal may be connected to a DEFINITY Generic 1 or Generic 3 or to System 75 instead.) The DEFINITY ECS, DEFINITY Generic 1 or Generic 3, and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network.
  • Page 107 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 99 group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item.
  • Page 108 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 100 reset the speakerphone Press Shift and then Speaker to perform an acoustic test of the surrounding environment and adjust the speakerphone for optimal performance. (At power-up, press the softkey below Begin to start the Reset Speakerphone feature.) Note: You can use the Reset Speakerphone feature only if Reset Spkr label appears under the button.
  • Page 109 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 101 Generic 3, a DEFINITY Enterprise Communications Server (ECS), Release 5, or a System 75. system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager.
  • Page 110 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 102...

  • Page 111: Quick Reference Lists

    DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Quick Reference Lists Feature ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back FEATURE ACCESS CODES Code LAST NUMBER DIALED LEAVE WORD CALLING PRIORITY CALLING Feature Code...
  • Page 112 DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Abbreviated Dialing* Personal List 1 Personal List 2 Item Name * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior) switches, each list can have either 5 or 10 items.

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