Lucent Technologies MLX-5 User Manual
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Lucent Technologies MLX-5 User Manual

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Download this manual See also: Operator's Manual
Document #: 555-660-124
Comcode: 108196247
Issue 1, February 1998
MERLIN LEGEND
Communications System
MLX-5
and MLX-10
®
User's Guide
Contents
Your MLX-10 Nondisplay Telephone ............................................... Inside Front
Describes the phone buttons
Understanding Your Telephone ................................................................ 1-2
Line Buttons, Line Button Lights .............................................................. 1
Tones, Rings ...................................................................................... 2
Feature Finder .................................................................................... 3-4
Use to choose the right feature for the activity you want to perform.
Headsets .............................................................................................. 5
Headpieces, Headset Features
Call Handling ......................................................................................... 6
Making & Answering Calls, Transfer, Hold, Conference
Messaging ......................................................................................... 7-8
Leaving Messages, Receiving Messages .................................................... 7
Posting Messages, Signaling & Notify ....................................................... 8
Using Features ....................................................................................... 9
Activating Features, Feature Codes
Often-Used Features .......................................................................... 10-16
Account Codes, Authorization Codes ....................................................... 10
Auto Dial, Callback & Line Request ......................................................... 11
Call Waiting, Camp On, Coverage ........................................................... 12
Last Number Dial, Night Service, Paging .................................................. .14
Park & Paging, Personal Speed Dial, Pickup, Privacy .................................. 15
Programming Buttons & Settings .......................................................... 17-18
Programming Buttons, Programming Settings ............................................ 17
Programming Codes ............................................................................ 18
®
Nondisplay Telephones
®

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  • Page 1: Table Of Contents

    Document #: 555–660–124 Comcode: 108196247 Issue 1, February 1998 MERLIN LEGEND Communications System MLX-5 and MLX-10 ® User’s Guide Contents Your MLX-10 Nondisplay Telephone ... Inside Front Describes the phone buttons Understanding Your Telephone ... 1–2 Line Buttons, Line Button Lights ... 1 Tones, Rings ...

  • Page 2: Your Mlx-10 Nondisplay Telephone

    (see p. 1); blank line buttons can be programmed with features (see p. 17). MLX-10 has 10 Message line buttons MLX-5 has 5 line buttons WXYZ Message Light The red LED is lit to indicate a waiting message (see pp. 7–8).

  • Page 3: Understanding Your Telephone

    Understanding Your Telephone -Line Buttons- All Telephones NNN-XXXX Make/receive outside calls only. Telephones with ICOM Buttons ICOM Ring Make/receive inside ringing calls and receive inside voice-announced calls. ICOM Voice Make inside voice-an- nounced calls and receive inside ringing and voice-announced calls.

  • Page 4: Tones, Rings

    Understanding Your Telephone -Tones- Tone Dial tone (steady) Busy (slow repeating tone) Fast busy (fast repeating tone) Error (alternating high-low tones) You dialed a number or used a feature incorrectly. Confirmation (double break in dial tone followed by steady tone) Callback (5 short beeps) Call Waiting (1 or 2 beeps) Rings-...

  • Page 5: Feature Finder

    Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 17). Calling If you want to ...

  • Page 6: Covering Calls

    Feature Finder Covering Calls If you want to ... Have a co-worker answer your calls. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others. Stop your outside calls from going to your company’s voice mail system (or send your calls to voice mail).

  • Page 7: Headsets

    Headsets Headsets for MLX telephones allow one-touch operation, hands-free. Touch a button to answer a call then touch it again to disconnect. Use the features below to control headset operation. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button.

  • Page 8: Call Handling

    Call Handling -Making & Answering First, review the first three pages of this book to find out about the buttons, lights, tones, and rings on your telephone. In this guide, instructions for using features may not include all the possible ways you can make a call. To make a call , lift handset, use a headset, or press the Speaker button.

  • Page 9: Messaging

    Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, a message appears on the telephone display of the person you are calling. If you wish to leave a message for a person who does not have a display telephone, leave a voice mail message, if possible, or ask the system operator to take a message for the person.

  • Page 10: Posting Messages, Signaling & Notify

    Messaging Posting Messages To program: See Programming Buttons & Settings, p. 17. To post messages, you must program a Posted Messages button. A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone.

  • Page 11: Using Features

    Using Features There are two ways to activate a feature: • Directly, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 17) Activating Features To use a feature: 1. Press the Feature button. 2.

  • Page 12: Often-Used Features

    Often-Used Features Account Codes To program: See Programming Buttons & Settings, p. 17. In some companies you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls.

  • Page 13: Auto Dial, Callback & Line Request

    Often-Used Features Auto Dial This feature must be programmed on a line button; it dials an inside or outside number. Use inside Auto Dial buttons to: • Dial other extensions or groups. • Page groups (see Paging, p. 14). Use outside Auto Dial buttons to: •...

  • Page 14: Call Waiting, Camp On, Coverage

    Often-Used Features Call Waiting If Call Waiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers.

  • Page 15: Direct Voice Mail, Do Not Disturb, Forward & Follow Me

    Often-Used Features Direct Voice Mail* To program: See Programming Buttons & Settings, p. 17. Direct Voice Mail allows an inside caller to call directly or transfer a call to another user’s voice mail. You can also use the feature after you have dialed the extension;...

  • Page 16: Last Number Dial, Night Service, Paging

    Often-Used Features Last Number Dial To program: See Programming Buttons & Settings, p. 17. This feature automatically redials the last number you called. You should program Last Number Dial on a button. To use: 1. Press the same type of line button used to place the first call (for example, ICOM or SA).

  • Page 17: Park & Paging, Personal Speed Dial, Pickup, Privacy

    Often-Used Features Park & Paging To program: See Programming Buttons & Settings, p. 17. Park puts a call on a special kind of hold so that it can be answered from any phone in the system. While a call is parked, use Paging to summon the co-worker who should answer.

  • Page 18: Reminders, Saved Number Dial, System Speed Dial, Voice Announce

    Often-Used Features Reminders To program: See Programming Buttons & Settings, p. 17. Use Reminders to set a time when your phone will ring like an alarm clock. You can set only one reminder, and it must be for the day you set it.

  • Page 19: Programming Buttons & Settings

    Technologies will not be responsible for any charges that result from such unauthorized use. Copyright © 1998, Lucent Technologies. MERLIN LEGEND, MLX-5, and MLX-10 are registered trademarks of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks of Plantronics, Inc.

  • Page 20: Programming Codes

    Programming Codes Account Code Entry Authorization Code Entry Auto Dial inside outside Callback automatic callback off• automatic callback on• selective callback Call Waiting• Camp-On Coverage Coverage inside on• Coverage inside off• Buttons for covering calls Primary Cover Secondary Cover Group Cover Buttons for sending calls Coverage Off Coverage VMS Off...
  • Page 21 Button 6 of an MLX-10 telephone. If it is not deleted, calls will continue to ring on this line but there will be no call appearance on the MLX-5 telephone. The Extension Information Report will show “MLX-10” as the “Type” for an extension with an MLX-5...

  • Page 22: Special Characters

    Feature Codes Account Code Entry Authorization Code Entry Callback Call Waiting pick up call waiting call Camp-On Direct Voice Mail Follow Me Forward inside outside Forward and Follow Me cancel from all extensions cancel from one extension cancel from your phone Last Number Dial Release 3.0 and later systems only.

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Mlx10

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