18 Troubleshooting; Problem Solving Procedure - Xerox WorkCentre 4260 Series System Administration Manual

18 Troubleshooting

This chapter contains problem solving procedures and how to further assistance. For more
information, refer to the following sections.
• Problem Solving Procedure on page 171
• Network Scanning on page 172
• LDAP on page 175
• Server Fax on page 177
• Embedded Fax on page 178
• Network Accounting on page 179
• Printing on page 180
• Connectivity on page 181
• Store Files on page 183

Problem Solving Procedure

This section enables you to identify the network-related machine problems. Use the
following steps to identify and solve the problem. If the problem is not network related, refer
to the User Guide for corrective action.
1. Resolve any local copier or fax problems first. Perform the corrective action that is
recommended by the User Guide. Do not attempt to resolve a network problem if the
local copier and fax functions are not operating correctly.
2. Check that the machine has power and it is switched on.
3. Check that the network cable is connected to the machine.
4. Check that the network cable is connected to the workstation.
5. Check that the correct print driver for the machine is selected at the workstation.
6. Check that the software application being used to send print jobs is set up correctly.
7. If printing and faxing documents are not available from a workstation, re-install a
print driver on the workstation.
8. Call the local Xerox Welcome Center, where a representative will assist in the
diagnosis and solution of the problem.
Xerox WorkCentre 4260 Series System Administration Guide 171