Use Your Headset For All Calls; Reactivate Headset Memory Mode; Using Electronic Hookswitch - Polycom VVX Series User Manual

For setup information on how to connect a headset to your phone, see the Setup Sheet for your phone on
the Polycom Voice Support
Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator.

Use Your Headset for All Calls

Using the Headset Memory Mode feature, you can enable your phone so that all incoming and outgoing
calls automatically use your headset.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Headset > Headset Memory Mode and select Enabled.
3. Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated. All calls placed
or answered on your phone use your headset automatically.
Note: If you or your contacts experience audio or echo issues during calls, such as feedback of
your voice or of their own voice, you need to enable echo cancellation on your phone.
Related Links
Switch Among the Handset, Headset, and Speakerphone
Features for Hearing-Impaired Users
Features for Mobility-Impaired Users
Troubleshoot Audio and Echo Issues

Reactivate Headset Memory Mode

Switching to the speakerphone or the handset deactivates Headset Memory Mode.
Procedure
1. Press the headset key twice.

Using Electronic Hookswitch

When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end
calls by using the controls on your headset.
To use EHS, you need a headset that includes a serial control interface in addition to the standard analog
headset jack (RJ-9) interface. The serial control interface requires an EHS adapter that you can purchase
from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the
base unit wirelessly, which enables you to use your headset even if you're some distance away from your
phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the
EHS controls. Check with your headset's user guide for the precise range restrictions.
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