Troubleshoot Audio And Echo Issues; Recording Issues And Solutions; Better Together Over Ethernet - Polycom VVX Series User Manual

Troubleshoot Audio and Echo Issues

In some cases when you are using your headset during a call, your contacts may experience audio or
echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during a
call when using your headset, enable echo cancellation on your phone.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Headset > Echo Cancellation and select Enabled.
Related Links
Use Your Headset for All Calls

Recording Issues and Solutions

If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
Issue
The message "USB device is full. Recording canceled"
is displayed when I pressed Start.
The recording stopped during a call.
The message "USB device removed unsafely.
Recording canceled" displayed when I removed my
USB flash drive during a call.
The message "Unsupported USB device attached"
displayed.

Better Together over Ethernet

Use the following solutions as a guide to resolve certain issues that might arise while installing the
Polycom BToE Connector or pairing your devices.
Polycom, Inc.
on page 112
Corrective Action
Check that there is sufficient space on the USB flash
drive.
If the USB flash drive becomes full during recording,
recording stops and the message "USB device is full.
Recording stopped" is displayed.
Delete previous recordings to make space on the USB
drive.
Do not remove the USB flash drive while recording. If
you want to remove the drive during a call, press Stop,
and then remove the drive.
Refer to Feature Profile 37477: Using Headsets with
Polycom Phones on
devices supported on Polycom phones.
Troubleshooting
Polycom Support for a list of USB
138