Transfer A Call; Cancel A Transfer; Parking And Retrieving Calls On The Skype For Business Server - Polycom VVX Series User Manual

When you choose a default transfer type, the phone uses the selected transfer type for all calls.
Consultative is the default transfer type.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type.
The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.
Procedure
1. During a call, do one of the following
• Press Transfer to use the default transfer type.
• Press and hold Transfer to use the non-default transfer type.
For example, if Blind is the default, press and hold Transfer to perform a Consultative
transfer.
• Press Transfer > More, and select Blind or Consultative.
Depending on the default transfer type, either the Blind or Consultative option displays. For
example, if the default transfer type is Blind, then you can select Consultative.
2. Dial a number or choose a contact from the Recent Calls or a directory.
If the transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, select Transfer after speaking with your contact.

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line,
you can cancel the transfer before it is complete.
Procedure
1. Select Cancel.
The call is not transferred and becomes active.
Parking and Retrieving Calls on the Skype for
Business Server
Using the Skype for Business Call Park feature on VVX phones, you can park up to eight calls while you
continue to make calls and answer other incoming calls on your phone.
Call Park is different from call hold in that the call is placed in a call orbit on the Skype for Business
Server. Calls placed in the call orbit are given a retrieval number and can be retrieved by any Skype for
Business compatible phone with access to the orbit.
Polycom, Inc.
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