Toshiba B-SA4TP SERIES Owner's Manual
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Toshiba B-SA4TP SERIES Owner's Manual

Toshiba thermal printer owner's manual
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B-SA4TP SERIES
Owner's Manual

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  • Page 1 TOSHIBA Thermal Printer B-SA4TP SERIES Owner's Manual...
  • Page 2 Microsoft is a registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. ® As an ENERGY STAR Partner, TOSHIBA TEC has determined that this product meets the ENERGY STAR -- Outline of the International ENERGY STAR The International ENERGY STAR promotes energy saving through the penetration of energy efficient computers and other office equipment.
  • Page 3 Waste Recycling information for users: Following information is only for EU-member states: The use of the crossed-out wheeled bin symbol indicates that this product may not be treated as general household waste. By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.

  • Page 4: Safety Summary

    Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorised TOSHIBA TEC representative for assistance. Meanings of Each Symbol This symbol indicates warning items (including cautions).
  • Page 5 • Utilize our maintenance services. After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

  • Page 7: Table Of Contents

    PRODUCT OVERVIEW... E1- 1 Introduction... E1- 1 Features ... E1- 1 Accessories ... E1- 2 Appearance ... E1- 3 1.4.1 Dimensions...E1- 3 1.4.2 Front View ...E1- 3 1.4.3 Rear View ...E1- 3 1.4.4 Operation Panel...E1- 4 1.4.5 Interior ...E1- 4 Options ...E1- 5 PRINTER SETUP ...
  • Page 8 CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification.

  • Page 9: Product Overview

    1. PRODUCT OVERVIEW 1.1 Introduction 1.2 Features Thank you for choosing the TOSHIBA B-SA4TP series thermal printer. This Owner’s Manual contains from general set-up through how to confirm the printer operation using an online test print, and should be read carefully to help gain maximum performance and life from your printer.

  • Page 10: Accessories

    1. PRODUCT OVERVIEW Accessories NOTE: As a power cord is not supplied with this printer, please purchase one that meets each country’s safety standard. For details, refer to APPENDIX 3. When unpacking the printer, please make sure all the following accessories are supplied with the printer.

  • Page 11: Appearance

    1. PRODUCT OVERVIEW 1.4 Appearance 1.4.1 Dimensions 1.4.2 Front View 1.4.3 Rear View The names of the parts or units introduced in this section are used in the following chapters. 238 (9.4) (13.1) Ribbon Cover Top Cover LCD Message Display Operation Panel Power Switch O: OFF...

  • Page 12: Operation Panel

    1. PRODUCT OVERVIEW 1.4.4 Operation Panel 1.4.5 Interior WARNING! 1. Do not touch the Print Head or around it just after printing. You may get burned as the Print Head becomes very hot during printing. 2. Do not touch any moving parts.

  • Page 13: Options

    1. PRODUCT OVERVIEW Options Option Name Type 300-dpi Print B-SA704-TPH3-QM-R Head Cutter module B-SA204-QM-R Strip module B-SA904-H-QM-R Serial Interface B-SA704-RS-QM-R Board Wireless LAN B-SA704-WLAN-QM Board RFID module B-SA704-RFID-U1-US B-SA704-RFID-U1-EU B-SA704-RFID-H1-QM Usage This print head enables a conversion of a 203-dpi print head of the B-SA4TM-GS12/B-SA4TP-GS12 model into a 300-dpi print head.

  • Page 14: Printer Setup

    2. PRINTER SETUP 2. PRINTER SETUP This section outlines the procedures to setup your printer prior to its operation. The section includes precautions, loading media and ribbon, connecting cables, setting the operating environment of the printer, and performing an online print test. Setup Flow Installation Connecting the power cord...

  • Page 15: Installation

    2. PRINTER SETUP 2.1 Installation CAUTION! A s the enclosure of this product is made from plastic, do not install the printer where it might be exposed to oil or solvent. 2.2 Connecting the Power Cord CAUTION! As a Power Cord is not supplied with the printer, please purchase an approved on that meets the safety standard of each country.

  • Page 16: Loading The Media

    2. PRINTER SETUP 2.3 Loading the Media WARNING! 1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn into the moving parts, be sure to load the media once the printer has stopped moving completely.
  • Page 17 2. PRINTER SETUP 2.3 Loading the Media (Cont.) CAUTION! Make sure that the Upper Sensor Ass’y is closed when placing the Media Holder Ass’y into the printer. If the Upper Sensor Ass’y is opened, it may be damaged. NOTE: Be careful of the orientation of the Media Holder Ass’y and the media.
  • Page 18 2. PRINTER SETUP 2.3 Loading the Media (Cont.) CAUTION! Be sure to close the Upper Sensor Ass’y before closing the Top Cover. If the Upper Sensor Ass’y is opened, it may be damaged. NOTE: Make sure that the Upper Sensor Ass’y is locked.
  • Page 19 2. PRINTER SETUP 2.3 Loading the Media (Cont.) NOTE: Be sure to align the Upper Feed Gap Sensor with the Lower Feed Gap Sensor. Failure to do this cause a paper jam error. 11. After loading the media, it may be necessary to set the position of the Media Sensor used to detect the print start position for label or tag printing.
  • Page 20 2. PRINTER SETUP 2.3 Loading the Media (Cont.) NOTES: 1. Be sure to set the Black Mark Sensor to detect the centre of the black mark, otherwise a paper jam or no paper error may occur. 2. After adjusting the Black Mark Sensor position, align the Upper Feed Gap Sensor with the Lower Feed Gap Sensor.
  • Page 21 2. PRINTER SETUP 2.3 Loading the Media (Cont.) WARNING! Be careful that your fingers, jewellery, clothing, etc., are not draw into the rollers of the Strip Unit. 12. There are three issue modes available on this printer. How to set the media for each mode is provided below.
  • Page 22 2. PRINTER SETUP 2.3 Loading the Media (Cont.) NOTE: Be sure to close the Strip Unit completely. Failure to do this may cause a paper jam. (2) Press down the Release Bar to open the Strip Unit. Release Bar Strip Unit (3) Remove enough labels from the leading edge of the media to leave 300mm of backing paper free.
  • Page 23 2. PRINTER SETUP 2.3 Loading the Media (Cont.) WARNING! The cutter is sharp, so care must be taken not to injure your fingers when handling the cutter. CAUTION! 1. When using a label stock, be sure to cut the gaps. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter quality and...

  • Page 24: Loading The Ribbon

    2. PRINTER SETUP 2.4 Loading the Ribbon WARNING! 1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn into the moving parts, be sure to load the ribbon once the printer has stopped moving completely.
  • Page 25 2. PRINTER SETUP 2.4 Loading the Ribbon (Cont.) NOTES: 1. Be sure to remove any slack in the ribbon when printing. Printing with a wrinkled ribbon will lower the print quality. 2. When a ribbon end is detected, “RIBBON ERROR” message will appear on the display and the ERROR LED will illuminate.
  • Page 26 2. PRINTER SETUP 2.4 Loading the Ribbon (Cont.) WARNING! Be sure to close the Ribbon Cover before closing the Top Cover. It is dangerous to close the Top Cover with the Ribbon Cover opened, as the Ribbon Cover slams shut. 7.

  • Page 27: Connecting The Printer To Your Host Computer

    2. PRINTER SETUP 2.5 Connecting the Printer to Your Host Computer NOTE: When using the USB interface, fix the USB Interface Cable to the printer back with the supplied Cable Clamp and the SMW-3x8 screw. Cable Clamp SMW-3x8 The following paragraphs outline how to connect your host computer to the printer, and will also show how to make cable connections to other devices.

  • Page 28: Turning The Printer On

    2. PRINTER SETUP 2.6 Turning the Printer CAUTION! Use the power switch to turn the printer On/Off. Plugging or unplugging the Power Cord to turn the printer On/Off may cause fire, an electric shock, or damage to the printer. NOTES: 1.

  • Page 29: Setting An Operating Environment

    TOSHIBA TEC service representative. For the settings this manual does not cover, please contact your nearest TOSHIBA TEC service representative, or refer to the B-SA4T Series Key Operation Specification stored in the CD-ROM. The System Mode consists of the following menus.

  • Page 30: How To Enter The System Mode

    2. PRINTER SETUP 2.7.1 How to Enter the System Mode ONLINE B-SA4T V1.0 PAUSE B-SA4T V1.0 2.7.2 Parameter Setting <2>PARAMETER SET This section describes how to enter the System Mode. 1. Turn on the printer and confirm that “ONLINE” appears on the LCD Message Display.
  • Page 31 2. PRINTER SETUP 2.7.2 Parameter Setting (Cont.) The Parameter Setting Mode contains sub menus for selecting a language and setting the communication parameters. Each time the [PAUSE] key is pressed, the sub menus are displayed sequentially. <2>PARAMETER SET [PAUSE] <2>PARAMETER SET SPEED 9600bps [PAUSE] <2>PARAMETER SET...
  • Page 32 2. PRINTER SETUP 2.7.2 Parameter Setting (Cont.) Serial (RS-232C) Interface <Reference> Properties screen of Serial (COM) port under Windows98 NOTES: 1. Choose a desired baud rate by using the [RESTART] or [FEED] key. 2. Be careful if the printer is turned off without pressing the [PAUSE] key, the selected value does not become effective.
  • Page 33 2. PRINTER SETUP 2.7.2 Parameter Setting (Cont.) Serial (RS-232C) Interface (2) Data Length This parameter is to choose a data length of the RS-232C interface. As “8 bits” has been chosen as default, change it in accordance with your [RESTART] [FEED] After making a choice, press the [PAUSE] key.
  • Page 34 2. PRINTER SETUP 2.7.2 Parameter Setting (Cont.) Serial (RS-232C) Interface NOTES: 1. When using the hardware flow control, the control signals and data must be in pairs between the printer and the PC. Printer Host → ← → ← → ←...
  • Page 35 2. PRINTER SETUP 2.7.2 Parameter Setting (Cont.) Parallel (Centronics) Interface Web Printer Function when using TCP/IP (LAN) NOTE: To enable this function, an IP address needs to be set, also. Refer to Section 2.7.3 IP Address Setting (TCP/IP). This parameter is to choose an ACK/BUSY timing of the parallel interface.
  • Page 36 2. PRINTER SETUP 2.7.2 Parameter Setting (Cont.) Plug & Play This parameter is to enable or disable the plug & play function. As “OFF” has been chosen as default, change it when this function is used. If the printer and the PC are connected by USB, plug & play will be automatically enabled, regardless of the setting of this parameter.

  • Page 37: Ip Address Setting (Tcp/Ip)

    2. PRINTER SETUP 2.7.3 IP Address Setting (TCP/IP) Power OFF While holding down the [FEED] and [PAUSE] keys, turn on the printer. <1>DIAG. Vx.x [FEED] [RESTART] <2>PARAMETER SET [FEED] [RESTART] <3>ADJUST SET [FEED] [RESTART] <4>TEST PRINT [FEED] [RESTART] <5>SENSOR ADJ. [FEED] [RESTART] <6>RAM CLEAR...
  • Page 38 2. PRINTER SETUP 2.7.3 IP Address Setting (TCP/IP) (Cont.) <1>DIAG. <7>IP ADDRESS In this section, how to set the IP address is described. First, you need to access the System Mode for system administrators. 1. While holding down the [FEED] and [PAUSE] keys, turn on the printer.

  • Page 39: Ip Address Setting

    2. PRINTER SETUP 2.7.3 IP Address Setting (TCP/IP) (Cont.) NOTES: 1. Set each 3-digit value by using the [RESTART] or [FEED] key. [RESTART] key: Increment [FEED] key: Decrement Range: 0 to 255 2. Press the [PAUSE] key to move the cursor to the next 3-digit value.
  • Page 40 2. PRINTER SETUP 2.7.3 IP Address Setting (TCP/IP) (Cont.) NOTE: After the last 3-digit value is set, press the [PAUSE] key to go to Subnet Mask Setting. NOTE: After the last 3-digit value is set, press the [PAUSE] key to go to Socket Port Setting.
  • Page 41 2. PRINTER SETUP 2.7.3 IP Address Setting (TCP/IP) (Cont.) NOTES: 1. Pressing the [PAUSE] key while “PORT ON 08000” is displayed allows you to set the port number. 2. Set a number for each digit by using the [RESTART] or [FEED] key.
  • Page 42 & ‘ < > SP = Space (Example) To enter “TOSHIBA” in Hex. code: 54 4F 53 48 49 42 41 When the system mode settings have been completed, turn off the printer. E2-29 ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment...

  • Page 43: Installing The Printer Drivers

    2.8 Installing the Printer Drivers 2.8.1. Introduction This manual describes how to install the TOSHIBA printer driver for the TOSHIBA B-SA4T bar code printer on your Windows host computer; install and delete the printer driver, the procedure for adding the LAN port, cautions and limitations.

  • Page 44: Installing The Printer Driver

    2. PRINTER SETUP 2.8.3. Installing the Printer Driver The installation procedure differs depending on the interface connected to the printer and the operation system you are using. Please install the printer driver by performing the appropriate procedure. If the previous version of the printer driver has been installed on your host computer , be sure to uninstall it before you install this printer driver.
  • Page 45 2. PRINTER SETUP Windows 95/98/Me Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (2) Double-click on the “Add Printer” icon. The Add Printer Wizard runs. Click on the [Next] button. (3) Select “Local printer”, then click on the [Next] button. The screen listing “Manufacturers and Printers”...
  • Page 46 2. PRINTER SETUP Windows NT4.0 (1) Log on to your host computer as a member who has full control access privilege concerning the printer settings. (2) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (3) Double-click on the “Add Printer” icon. The Add Printer Wizard runs. Click on the [Next] button. (4) Select “My Computer”, then click on the [Next] button.
  • Page 47 2. PRINTER SETUP Windows 2000/XP (1) Log on to your host computer as a member who has full control access privilege concerning the printer settings. (2) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (3) Double-click on the “Add Printer” icon. The Add Printer Wizard runs. Click on the [Next] button. (4) Select “Local printer”.
  • Page 48 2. PRINTER SETUP (2) USB INTERFACE Installation starts by the operating system’s plug-and-play function. Windows 95 and Windows NT4.0 do not support the USB interface. Windows 98/Me (1) Turn the printer ON, then connect it to your host computer with the USB cable. The “New Hardware Found”...
  • Page 49 2. PRINTER SETUP (3) Select “Search for the best driver for your device. (Recommended)”. Mark the “Specify a location” checkbox, then click on the [Browse] button. Specify “\driver\WinMe-9x” folder, then click on the [Next] button. (4) Check to see that the “USB Printing Support” driver is detected, then click on the [Next] button. E2-36 ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers...
  • Page 50 2. PRINTER SETUP (5) When the screen which indicates the USB Printing Support driver has been installed, is displayed, click on the [Finish] button. (6) After a while, “TEC B-SA4T” is detected as a new hardware. (7) The “Add New Hardware Wizard” dialog box is displayed. Select “Specify the location of the driver (Advanced)”, then click on the [Next] button.
  • Page 51 2. PRINTER SETUP (8) Select “Search for the best driver for your device. (Recommended)”. Mark the “Specify a location” checkbox, then click on the [Browse] button. Specify “\driver\WinMe-9x” folder, then click on the [Next] button. (9) Check to see that the “TEC B-SA4T” driver is detected, then click on the [Next] button. E2-38 ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers...
  • Page 52 2. PRINTER SETUP (10) Change the printer name if necessary, and select whether or not you use the printer as the default printer (“Yes” or “No”). Click on the [Finish] button. (11) When the screen, which indicates TEC B-SA4T has been installed, is displayed, click on the [Finish] button.
  • Page 53 2. PRINTER SETUP Windows 2000/XP NOTE: When plug-and-play printer installation in progress is stopped, be sure to delete the printer detected and displayed on the “Device Manager” tab of the “System Properties” dialog box. (1) Log on to your host computer as a member who has full control access privilege concerning the printer settings.
  • Page 54 2. PRINTER SETUP (6) Select “Search for the best driver in these locations”. Mark the “Include this location in the search” checkbox, then click on the [Browse] button. Specify the “\driver\WinXP-2000” folder in the CD-ROM, then click on the [Next] button. (7) When the dialog box below is displayed, click on the [Continue Anyway] button.
  • Page 55 2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers (8) When the “Completing the Found New Hardware Wizard” screen is displayed, click on the [Finish] button. (9) When installation is completed, the new printer icon is added in the “Printers” folder. E2-42...

  • Page 56: Uninstalling The Printer Driver

    2. PRINTER SETUP 2.8.4. Uninstalling the Printer Driver NOTE: Before uninstalling the printer driver, be sure to complete all of printing, the status monitor, and properties settings. Windows 95/98/ME (1) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (2) Right-click on the printer driver icon to be deleted, then select “Delete”.

  • Page 57: Adding/Deleting A Lan Port

    2. PRINTER SETUP 2.8.5 Adding/Deleting a LAN Port To use the LAN interface, first, you have to make the following settings in “<7> IP ADDRESS” in the system mode of the printer. (Refer to Section 2.7.3) • Set the printer IP address (“PRINTER IP ADRES”), the gateway IP address (“GATEWAY IP ADRES”), and subnet mask (“SUBNET MASK”).
  • Page 58 2. PRINTER SETUP Windows NT4.0/2000/XP (1) Right-click on the printer icon. Select “Properties” to open the printer “Properties” dialog box. (2) Select the “Ports” tab, and click on the [Add Port…] button. The “Printer Ports” dialog box is displayed. (3) Select “Seagull Scientific TCP/IP Port” from the “Available Printer Ports” list, then click on the [OK] button.

  • Page 59: Cautions

    2. PRINTER SETUP 2.8.6 Cautions (1) Printer Driver Upgrades • To upgrade the printer driver to this version, uninstall the previous version of the printer driver, before installing this printer driver. • Be sure to restart your host computer, after you upgrade the printer driver. •...

  • Page 60: Using The Printer Driver

    2. PRINTER SETUP 2.8.7 Using the Printer Driver For how to use the Printer Driver, please refer to the Help for Windows Printer Drivers screen. Open the Properties screen of the Printer Driver. Clicking on the About tab causes the following screen to appear. Click on the [Help] button.

  • Page 61: Print Test

    2. PRINTER SETUP 2.9 Print Test After your operating environment has been set, perform a print test. 1. Perform a print test by using the Printer Driver or an Issue Command. The printer driver’s Properties screen allows you to set the communication conditions, media size, and other printing conditions in accordance with your operating environment.
  • Page 62 2. PRINTER SETUP 2.9 Print Test (Cont.) When using an optional Cutter Module or Strip Module It is necessary to set the issue mode, cut/strip position, etc. for the Printer Driver or TPCL (TEC Printer Command Language) in accordance with your printing condition.

  • Page 63: Position And Print Tone Fine Adjustment

    2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment ONLINE B-SA4T V1.0 PAUSE B-SA4T V1.0 <1>RESET <3>ADJUST SET This section describes how to fine adjust a print start position, cut/strip position, reverse feed amount, print tone, and ribbon motor torque. When a fine adjustment is required, such as print start position, print tone, etc, follow the procedure below.
  • Page 64 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) <3>ADJUST SET [PAUSE] <3>ADJUST SET FEED ADJ.+10.0mm [PAUSE] <3>ADJUST SET CUT ADJ. +10.0mm [PAUSE] <3>ADJUST SET BACK ADJ. +5.0mm [PAUSE] <3>ADJUST SET X ADJUST +50.0mm [PAUSE] <3>ADJUST SET TONE ADJ.<T> +3 [PAUSE] <3>ADJUST SET TONE ADJ.<D>...
  • Page 65 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) NOTES: Choose a desired value by using the [RESTART] or [FEED] key. Pressing the [FEED] key one time causes a –0.1mm change, up to –50.0 mm. Pressing the [RESTART] key one time causes a +0.1mm change, up to +50.0 mm .
  • Page 66 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) NOTES: Choose a desired value by using the [RESTART] or [FEED] key. Pressing the [FEED] key one time causes a –0.1mm change, up to –50.0 mm. Pressing the [RESTART] key one time causes a +0.1mm change, up to +50.0 mm .
  • Page 67 2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment • Example of Strip Position Fine Adjustment When setting +3.0 mm Print Head Compared with “+0.0mm” position, the stop position Label after printing is shifted forward. Platen Stop position after Strip Plate printing...
  • Page 68 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) NOTES: Choose a desired value by using the [RESTART] or [FEED] key. Pressing the [FEED] key one time causes a –0.1mm change, up to –9.9 mm. Pressing the [RESTART] key one time causes a +0.5mm change, up to +9.9 mm .
  • Page 69 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) NOTES: Choose a desired value by using the [RESTART] or [FEED] key. Pressing the [FEED] key one time causes a –0.1mm change, up to –99.9 mm. Pressing the [RESTART] key one time causes a +0.1mm change, up to +99.9 mm .
  • Page 70 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) NOTES: Choose a desired value by using the [RESTART] or [FEED] key. Pressing the [FEED] key one time causes a –1 tone change, up to –10 tones. Pressing the [RESTART] key one time causes a +1 tone change, up to +10 tones .
  • Page 71 2. PRINTER SETUP 2.10 Position and Print Tone Fine Adjustment (Cont.) NOTES: Choose a desired value by using the [RESTART] or [FEED] key. Pressing the [FEED] key one time causes a –1 step change, up to –15 steps. Pressing the [RESTART] key one time causes a +1 step change, up to +0 steps .

  • Page 72: Threshold Setting

    2.PRINTER SETUP 2.11 Threshold Setting ONLINE B-SA4T V1.0 PAUSE B-SA4T V1.0 TRANSMISSIVE B-SA4T V1.0 To maintain a constant print position the printer uses the media sensor to detect a print start position according to the difference of voltage between a print area and a gap or black mark. When the media is pre-printed, the darker (or more dense) inks can interfere with this process causing paper jam errors.
  • Page 73 2.PRINTER SETUP 2.11 Threshold Setting (Cont.) PAUSE B-SA4T V1.0 ONLINE B-SA4T V1.0 Select the sensor to be adjusted by using the [FEED] key. REFLECTIVE B-SA4T V1.0A Black mark sensor Press and hold the [PAUSE] key until more than 1.5 labels (tags) have been issued.
  • Page 74 2.PRINTER SETUP 2.11 Threshold Setting (Cont.) <1>DIAG. <5>SENSOR ADJ. Manual threshold setting procedure If a paper jam error still occurs even after an automatic threshold setting has been performed, manually set the threshold voltage. To make a threshold value manually set in this section effective, select the Transmissive Sensor (when using manual threshold value) or Reflective Sensor (when using manual threshold value) within software commands or the printer driver.
  • Page 75 2.PRINTER SETUP 2.11 Threshold Setting (Cont.) <5>SENSOR ADJ. [PAUSE] <5>SENSOR ADJ. [H]28°C [A]28°C [PAUSE] <5>SENSOR ADJ. [REFLECT] 3.5V [FEED] and [RESTART] <5>SENSOR ADJ. [REFLECT] 4.8V* [PAUSE] <5>SENSOR ADJ. [TRANS.] 2.4V [FEED] and [RESTART] <5>SENSOR ADJ. [TRANS.] 4.1V* [PAUSE] <5>SENSOR ADJ. [PE]R0.1VT4.8V [FEED] and [RESTART] <5>SENSOR ADJ.
  • Page 76 2.PRINTER SETUP 2.11 Threshold Setting (Cont.) <5>SENSOR ADJ. [REFLECT] 3.5V <5>SENSOR ADJ. [REFLECT] 4.8V* <5>SENSOR ADJ. [TRANS.] 2.4V Voltage at a label gap Midpoint (Threshold voltage) Voltage at a print area <5>SENSOR ADJ. [TRANS.] 2.4V <5>SENSOR ADJ. [TRANS.] 2.4V* <5>SENSOR ADJ. [PE]R0.1V T4.8V (3) Press and hold the [RESTART] or [FEED] key for about 3 seconds aligning a blank part of print area with the Black Mark Sensor.
  • Page 77 2.PRINTER SETUP 2.11 Threshold Setting (Cont.) <5>SENSOR ADJ. [PE]R0.1V T4.8V Feed Gap Sensor Black Mark Sensor <5>SENSOR ADJ. [PE]R0.1VT4.8V* <5>SENSOR ADJ. <5>SENSOR ADJ. <3>ADJUST SET Storing a “No Media Level” Voltage The following is how to set a “No media level” voltage that is used to detect a paper end.
  • Page 78 2.PRINTER SETUP 2.11 Threshold Setting (Cont.) NOTE: Pressing the [FEED] key one time causes a –0.1V change, up to 0.0V. Pressing the [RESTART] key one time causes a +0.1V change, up to +4.0V. The Parameter Fine Adjustment Mode contains sub menus for adjusting a print start position, cut/strip position, print tone, etc., and setting a threshold.

  • Page 79: On Line Operation

    3. ON LINE OPERATION 3. ON LINE OPERATION 3.1 Operation Panel NOTES: 1. Flashes only when the Ribbon Near End Detection function is selected. 2. Use the [RESTART] key to resume printing after a pause, or after clearing an error. This chapter describes usage of the keys on the Operation Panel in On Line mode.

  • Page 80: Operation

    3. ON LINE OPERATION 3.2 Operation NOTE: For the meaning of error messages and actions to be taken, refer to Section 5 TROUBLESHOOTING and APPENDIX 1. 3.3 Reset NOTE: If the [RESTART] key is held for less than 3 seconds when the printer is in an error or pause state, the printer restarts printing.

  • Page 81: Maintenance

    NOTE: A Print Head Cleaner (P/No. 24089500013) is available from your authorised TOSHIBA TEC service representative. This chapter describes how to perform routine maintenance. To ensure the continuous high quality operation of the printer, refer to the following table and perform a regular maintenance routine.

  • Page 82: Covers And Panels

    4. MAINTENANCE 4.1.1 Print Head/Platen/ Sensors (Cont.) 4.1.2 Covers and Panels CAUTION! 1. DO NOT POUR WATER directly onto the printer. 2. DO NOT APPLY cleaner or detergent directly onto any cover or panel. 3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.

  • Page 83: Optional Cutter Module

    4. MAINTENANCE 4.1.3 Optional Cutter Module WARNING! As the cutter blade is sharp, care should be taken not to injure yourself when cleaning. 1. Open the Front Cover. 2. Loosen the Set Screw of the Cutter Unit to open it. 3.

  • Page 84: Optional Strip Module

    4. MAINTENANCE 4.1.4 Optional Strip Module 1. Open the Front Cover holding its right side. Front Cover 2. Press down the Release Bar to open the Strip Unit. Release Bar Strip Unit 3. Remove jammed media or backing paper, if any 4.

  • Page 85: Troubleshooting

    This chapter lists the error messages, possible problems, and their solutions. If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.
  • Page 86 [RESTART] key. ⇒ Section 2.3. of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call a TOSHIBA TEC authorised service representative. [RESTART] key. ⇒ Section 2.4. away from the source of noise.

  • Page 87: Possible Problems

    Turn the printer off, and then on again. Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative. Causes 1. Plug in the Power Cord.

  • Page 88: Removing Jammed Media

    Do not use any tool that may damage the Print Head. NOTE: If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative. This section describes in detail how to remove jammed media from the printer.

  • Page 89: Printer Specifications

    6. PRINTER SPECIFICATIONS 6. PRINTER SPECIFICATIONS This section describes the printer specifications. Item Dimension (W × D × H) Weight Operating Thermal direct temperature Thermal transfer range Relative humidity Power supply Input voltage Power During a print job consumption During standby Resolution Printing method Printing speed...
  • Page 90 6. PRINTER SPECIFICATIONS Item Available bar code types Available two-dimensional code Available font Rotations Standard interface Optional equipment NOTES: • Data Matrix is a trademark of International Data Matrix Inc., U.S. • PDF417 is a trademark of Symbol Technologies Inc., US. •...

  • Page 91: Supply Specifications

    7. SUPPLY SPECIFICATIONS 7.1 Media Please make sure that the media being used is approved by TOSHIBA TEC. The warranty does not apply when a problem is caused by using media that is not approved by TOSHIBA TEC. For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service representative.

  • Page 92: Detection Area Of The Transmissive Sensor

    7. SUPPLY SPECIFICATIONS NOTES: 1. To ensure print quality and print head life use only TOSHIBA TEC specified media. 2. The ratio of a label length to a gap length must be a minimum of 3 to 1 (3:1). 3. Backing paper must be wider than a label; the distance between the edge of the backing paper and that of a label should be at least 1.5 mm.

  • Page 93: Detection Area Of The Reflective Sensor

    7. SUPPLY SPECIFICATIONS 7.1.3 Detection Area of the Reflective Sensor The Reflective Sensor is movable from the centre to the left edge of media. The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. The Reflective Sensor should be aligned with the centre of the Black Mark.

  • Page 94: Ribbon

    7. SUPPLY SPECIFICATIONS 7.2 Ribbon Please make sure that the ribbon being used is approved by TOSHIBA TEC. The warranty does not apply to any problem caused by using non-approved ribbons. For information regarding TOSHIBA TEC approved ribbon, please contact a TOSHIBA TEC service representative.

  • Page 95: Care/Handling Of Media And Ribbon

    7. SUPPLY SPECIFICATIONS 7.3 Recommended Media and Ribbon Types (Cont.) Ribbon type Vellum wax ribbon Standard wax ribbon Smear-less ribbon (Wax resin ribbon) Scratch and solvent resistance ribbon Combination of Media and Ribbon Media type Vellum paper and label Ribbon type Vellum wax ribbon Standard wax ribbon Smear-less ribbon (wax-...

  • Page 96: Appendix 1 Messages And Leds

    APPENDIX 1 MESSAGES AND LEDS APPENDIX 1 MESSAGES AND LEDS Appendix 1 describes the LCD messages displayed on the operation panel. Symbols in the message : The LED is illuminated. 2: ****: the number of unprinted media. Up to 9999 (in pieces) 3: ###: Flash memory card remaining memory for PC save area: 0 to 895 (in K bytes) 4: &&&&: Remaining flash memory capacity for storing writable characters 0 to 3147 (in K bytes) LED Indication...
  • Page 97 APPENDIX 1 MESSAGES AND LEDS LED Indication LCD Message ONLINE ERROR SYSTEM ERROR 100BASE LAN INITIALIZING… DHCP CLIENT INITIALIZING… RFID WRITE ERROR RFID ERROR NOTE: When an error message listed above appears on the LCD message display, please refer to Section 5 TROUBLESHOOTING for solution.
  • Page 98 APPENDIX 1 MESSAGES AND LEDS NOTE: Description of Command Error • If a command error is found in a command received, 16 bytes of the command error, starting from the command code, will be displayed. (However, [LF] and [NUL] will not be displayed.) Example 1 [ESC] T20 G30 [LF] [NUL] Command error...

  • Page 99: Appendix 2 Interface

    APPENDIX 2 INTERFACE APPENDIX 2 INTERFACE NOTE: To prevent radiation and reception of electrical noise, the interface cables must meet the following requirements: • In case of a parallel interface cable or serial interface cable, fully shielded and fitted with metal or metallised connector housings.
  • Page 100 APPENDIX 2 INTERFACE Connector: nStrobe Data 1 Data 2 Data 3 Data 4 Data 5 Data 6 Data 7 Data 8 nAck Busy PError Select nAutoFd CHASSIS GND +5V (For detection) TWISTED PAIR GND(PIN1) TWISTED PAIR GND(PIN2) TWISTED PAIR GND(PIN3) TWISTED PAIR GND(PIN4) TWISTED PAIR GND(PIN5) TWISTED PAIR GND(PIN6)
  • Page 101 APPENDIX 2 INTERFACE USB interface Standard: Conforming to V2.0 Full speed Transfer type: Control transfer, Bulk transfer Transfer rate: Full speed (12M bps) Class: Printer class Control mode: Status with the receive buffer free space information Number of ports: Power source: Self power Connector: Type B...
  • Page 102 APPENDIX 2 INTERFACE Serial interface (Option) Type: RS-232C Communication mode: Full duplex Transmission speed: 2400 bps, 4800 bps, 9600 bps, 19200 bps, 38400 bps, 115200 bps Synchronization: Start-stop synchronization Start bit: 1 bit Stop bit 1 bit, 2 bit Data length: 7 bit, 8 bit Parity: None, EVEN, ODD...
  • Page 103 255.255.255.0 NOTE: MAC address of the Wireless LAN module will be necessary when setting the MAC address filtering function of an access point. Please ask a service person of your nearest TOSHIBA TEC service representative. EA2- 5 ENGLISH VERSION EO1-33048...

  • Page 104: Appendix 3 Power Cord

    APPENDIX 3 POWER CORD APPENDIX 3 POWER CORD When purchasing the power cord: Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following standard from your authorized TOSHIBA TEC representative. Certification Country Agency...

  • Page 105: Appendix 4 Print Samples

    APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33048 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES The following are the image samples of the fonts, bar codes, and two-dimensional codes provided for the B- SA4T series as standard. The size of each font may be different from the actual one. Font type and size can be specified by a command.
  • Page 106 APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33048 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES (Cont.) EA4-2...
  • Page 107 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES (Cont.) Bar codes JAN8, EAN8 Interleaved 2 of 5 UPC-E EAN13+5 digits CODE39 (Full ASCII) UPC-E+2 digits EAN8+2 digits UPC-A CODE39 (Standard) JAN13, EAN13 EAN13+2 digits CODE128 CODE93 UPC-E+5 digits EAN8+5 digits UPC-A+2 digits EA4-3 ENGLISH VERSION EO1-33048...
  • Page 108 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES (Cont.) UPC-A+5 digits Industrial 2 of 5 Customer bar code KIX Code RSS-14 RSS-14 Stacked Omnidirectional Data Matrix QR code MaxiCode UCC/EAN128 POSTNET Customer bar code of high priority RM4SCC RSS-14 Stacked RSS Limited RSS Expanded PDF417...

  • Page 109: Appendix 5 Glossaries

    APPENDIX 5 GLOSSARIES APPENDIX 5 GLOSSARIES Bar code A code which represents alphanumeric characters by using a series of black and white stripes in different widths. Bar codes are used in various industrial fields: Manufacturing, Libraries, Retail, Transportation, Warehousing, etc. Reading bar codes is a fast and accurate means of capturing data while keyboard entry tends to be slow and inaccurate.
  • Page 110 APPENDIX 5 GLOSSARIES Printer IP address A 32-bit address of a printer connected to TCP/IP network, which identifies the network printer. An IP address is written as 4 sets of numbers, separated by periods. Print head element The thermal print head consists of a single line of tiny resistive elements and when current is allowed to flow through each element it heats up causing a small dot to be burned onto thermal paper or a...
  • Page 111 INDEX INDEX Automatic threshold setting 2-1, 2-59 Backing paper 2-9, 2-54, 7-1 Bar code 6-2, A4-3, A5-1 Batch mode 2-8, 7-1, A5-1 Black mark 2-7, 7-1, 7-3, A5-1 Black mark length 7-1 Black mark sensor 2-7, 2-51, 2-62, 4-2, A5-1 Centronics 1-3, 2-14, 2-22, 6-2, A2-1 Cut mode 2-10, 7-1, A5-1 Cut position 2-53, 7-1...
  • Page 112 INDEX ENGLISH VERSION EO1-33048 INDEX Serial interface 1-1, 1-3, 2-14, 6-2, A2-4 Socket port 2-28 Strip mode 2-8, 7-1, A5-2 Strip module 1-1, 1-5, 2-8, 2-49, 4-4, 5-3, 6-2 Strip position 2-53, 2-54 Subnet mask 2-27 System mode 2-16, 2-17 Tag 2-10, 7-1, A5-2 Thermal direct 2-57, 6-1, 7-1, A5-2 Thermal transfer 2-57, 6-1, 7-1, A5-2...
  • Page 114 EO1-33048...

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