Print Troubleshooting; Unable To Print; The Printed Result Is Not As Expected - Xerox PrimeLink B9100 User Manual

Print Troubleshooting

This section describes solutions for problems encountered during printing.

• Unable to print

• The printed result is not as expected

U U n n a a b b l l e e t t o o P P r r i i n n t t
Symptoms
Data remains in the printer.
If No, go to the next
symptom.
Yes/No Cause and Action
Yes Cause
Action
Cause
Action
Cause
Action
Cause
Action
Cause
Action
Cause
Action
Xerox ® PrimeLink ®
The printer is not powered on.
Power on the printer.
If the problem is not solved, go to the next Cause
and Action.
The network cable is disconnected from the
computer.
Connect the network cable to the computer.
If the problem is not solved, go to the next Cause
and Action.
The network cable is disconnected from the printer.
Connect the network cable to the printer.
For information about network settings, refer to
Xerox ® PrimeLink ® B9100/B9110/B9125/B9136
Copier/Printer System Administrator Guide.
If the problem is not solved, go to the next Cause
and Action.
The printer mode is set to Offline.
At the printer control panel, press the Machine Status
button. On the Machine Status screen, confirm the
printer mode. If the printer mode is Offline, on the
Printer Mode screen, select Online.
If the problem is not solved, go to the next Cause
and Action.
An error occurred with the printer.
Check the error details.
If the problem is not solved, go to the next Cause
and Action.
The IP address or SMB network path is
misconfigured.
Configure a correct IP address or SMB network path.
B9100/B9110/B9125/B9136 Copier/Printer
Troubleshooting
197
User Guide