Standard Communications TVM Series Owner's Manual page 67

INTERNATIONAL
GOLD STANDARD SUPPORT PROGRAM
This Gold Standard Support Program is designed to give international user of our commercial systems the
best possible support and service available. Here is how the program works:
• • • •
WARRANTY AND SERVICE PROGRAM
In the event of technical problems requiring SCC factory repair during the first 12 months from purchase
date, SCC will warrant the cost, including parts and labor, as specified in SCC's Satellite & Broadband
Products Limited Warranty and Service Program Policy.* SCC-manufactured equipment in use from year
two through seven will be repaired by SCC factory-trained technicians to ensure exacting performance and
specification while remaining under the maximum service charge. The maximum service charge will be
$150.00. Qualifying merchandise must be assigned a Satellite & Broadband Advance Repair number by
SCC's Customer Service Administrator. The equipment can then be shipped to SCC, freight prepaid. SCC
will return the equipment, freight prepaid. Repair charges will be applied at the out-of-warranty rate in the
event of physical or electrical abuse to in-warranty equipment. If SCC, in its sole discretion, determines
that a major engineering design change is required, SCC will supply free parts, service information, and
technical personnel to assist the customer.
• • • •
SERVICE INFORMATION
Upon request by a customer, applicable service information will be furnished for each of SCC's
International Satellite & Broadband products at no charge.
• • • •
PARTS AND PRICING
All items not considered to be receivers, LNBs, and accessories shall be considered as parts, and will be
available at the dealer's current applicable catalog price.
• • • •
RETURNED MERCHANDISE
Without the prior consent of SCC, no item purchased by customers hereunder may be returned to SCC for
refund or credit for any reason whatever.
• • • •
LITERATURE
A reasonable quantity of English language, international literature will be made available.
*
NOTE: The Warranty and Service Program is subject to change or modification without notice.