Juniper Mesa 3 Owner's Manual page 47

Services and Materials Provided Under Warranty
Analysis of problem by service technician
„
Labor and materials required to fix defective parts
„
Functional analysis performed after repair
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Shipping costs to return device to customer
„
JS strives to provide continued full repair services for our
products for 3 to 5 years from the end of life announcement
of a product model. However, in some rare cases
(depending on the repair need), it may not be possible
to perform a repair due to an unforeseen discontinuation
or lack of supplied parts from third-party vendors. Repair
support for a product may continue beyond five years if
obtaining replacement parts or tools remains economically
feasible. Our policy is that we will do what is best and most
beneficial for our customers and company.
Submitting a Repair Order
Before returning a unit, please get permission by submitting
a repair order from our website and waiting for confirmation
or by contacting a repair center directly. Be prepared to
provide the following information:
The product serial number. Information about your Mesa
„
3 is shown when you go to Settings > About tablet. The
serial number is located on the back of the unit as well.
Note: Before opening the battery door and removing the
battery, see the proper procedure in Chapter 2, Power
Management.
Name and shipping address of company/university/
„
agency.
Best contact method (phone, email, cell/mobile).
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Clear, highly-detailed description of the repair or
„
upgrade.
Credit card/purchase order number and billing address
„
(for a repair or upgrade that is not covered by the
standard warranty or an extended warranty policy).
Appendix B Warranty and Repair Information
43