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Juniper Mesa Pro User Manual

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U S E R ' S M A N U A L

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Summary of Contents for Juniper Mesa Pro

  • Page 1 U S E R ’ S M A N U A L...
  • Page 2 Part Number 31082-00 Trademarks Juniper Systems® is a registered trademark of Juniper Systems, Inc. Mesa Pro™ is a recognized trademark of Juniper Systems, Inc. Windows, Windows 11, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    1.2 The Anatomy of the Mesa Pro ........
  • Page 4 4.1 Store the Mesa Pro and Battery Pack ....... 43...
  • Page 5 5.3 Repairs, Upgrades, and Evaluations ....... . 50 5.4 System Information for your Mesa Pro ......51 6.
  • Page 6 Getting Started...

  • Page 7: Getting Started

    1. Getting Started 1.1 Overview The Mesa Pro Rugged Tablet™ from Juniper Systems has the Windows 11 IoT Enterprise or Windows 11 Pro operating system. Standard features include a 10-inch display, capacitive touchscreen, hot-swapable battery, keypad, Bluetooth, Wi-Fi, and front and rear cameras. Standard accessories include lithium- ion battery packs, an AC wall charger, hand strap, and a fine tip capacitive stylus and tether.

  • Page 8: Connector Ports

    6. Battery Door Stylus tether attachment point 1.2.2 Connector Ports 4. USB 3.1, Gen 2 RS-232 (optional) 5. USB 3.1, Gen 2 2. 19 V DC input port 6. 3.5 mm audio jack 3. USB-C Mesa Pro Rugged Tablet User’s Manual...

  • Page 9: Perform Initial Tasks

    1.3 Perform Initial Tasks When you receive your Mesa Pro, perform the tasks outlined in this section before first use. 1.3.1 Review Documentation This user’s manual and other documents like release notes are available on our website: https://junipersys.com/support/mesa- pro/documentation. View, download, and print documents as desired, either on the Mesa Pro or another computer with an internet connection.
  • Page 10 Plug the other end into the DC power jack on the Mesa Pro. Note: Use the AC wall charger that came with the Mesa Pro or another approved charger from Juniper Systems. If you use a USB-C charger ensure it can deliver 20 V with a minimum of 60 Watts.

  • Page 11: Perform Set Up

    1.3.3 Perform Set Up The first time the tablet is powered on, Windows setup options are shown. Here you can set up the Mesa Pro for work or school, or with a personal account. Follow the prompts to set up your unit as desired. For additional help setting up your Mesa Pro, see https://junipersys.com/...

  • Page 12: Attach The Stylus Tether

    5. Place the stylus into the stylus storage slot located on the back side of the Mesa Pro by lining up the notched end of the stylus with the stylus catch on the Mesa Pro. Mesa Pro Rugged Tablet User’s Manual...
  • Page 13 1 Getting Started...
  • Page 14 Standard Features...

  • Page 15: Standard Features

    Action Center by tapping the Wi-Fi, volume, or battery icon on the desktop. 2.2 Camera The Mesa Pro has a 13 MP rear facing auto-focus camera and 2 MP front facing camera. You can capture both still images and videos using the camera application.

  • Page 16: About Screen

    SSD model, SSD capacity, cell type, barcode type, expansion ID, and battery status of your unit. You can also find the regulatory information for the Mesa Pro here. 2.3.2 Keypad Screen The Keypad screen in Device Settings allows you to customize the keypad backlight brightness, program 8 of the keypad buttons, or restore keypad defaults.
  • Page 17 User(s) Settings. The first keypad option is the Keypad Backlight Brightness. Use the drop-down menu to the right to select a brightness of 0%, 25%, 50%, 75%, or 100%. Dimming the keypad backlight extends battery life when the Mesa Pro is in use. 2 Standard Features...
  • Page 18 Programmable Keys The Mesa pro has a power/suspend key, Windows key, and eight programmable keys (P1–P8). The default function of each programmable key is indicated on the key. P1, Volume up P2, Volume down P3, Enter (return) P4, Up arrow P5, Down arrow.

  • Page 19: Touchscreen Profiles

    When either of the Wet touchscreen profiles are in use, the Mesa Pro must be held at a minimum 30 degree angle. While third party styli may work with the Mesa Pro touchscreen, performance may vary.

  • Page 20: Light Sensor

    > System > Display > Brightness. Check “Change brightness automatically when lighting changes.” 2.6 I/O Connector Ports The Mesa Pro has a 19 V DC power input jack, two USB 3.1 Gen 2, one USB-C, and a 3.5 mm audio jack. 2.6.1 I/O Port Cover The I/O Port Cover is removable and replaceable.

  • Page 21: Micro Sd And Nano Sim Cards

    2.7 Micro SD and Nano SIM Cards The Mesa Pro has a slot for an SD card and a SIM card located in the battery compartment. The card slot and tray are designed to hold the card securely in place so it will not come out or disconnect if the tablet is dropped.

  • Page 22: Audio Features

    Push the card tray back into place. 8. Replace the battery pack and return the battery door. 2.8 Audio Features The Mesa Pro has the following audio features: ■ Speaker The speaker can provide audible indicators and program feedback in loud environments. You can listen to audio files and watch videos.

  • Page 23: Usb-C

    Open an app that uses the compass. 2. Move the Mesa Pro around in the air so that it is oriented in different directions and angles. An effective way to assure this is properly done is to move the Mesa Pro back and forth making a sideways figure eight for approximately 30 seconds.

  • Page 24: Pair A Bluetooth Device

    Bluetooth, but the other device might not.) 3. Make Bluetooth discoverable on both devices. Bluetooth on the Mesa Pro is on by default. If you need to activate it, open the Action Center by tapping on the Wi-Fi, volume, or battery icon.

  • Page 25: Power Management

    (68°F or 20°C). They will not charge if too hot or too cold. CAUTION: Only use the AC wall charger that came with your Mesa Pro. The Mesa Pro requires a 60 W or higher power supply with a 19 V output. This is required to power the tablet and charge the batteries simultaneously within 3–4 hours.

  • Page 26: Battery Life

    The tablet does not depend on the battery to store the data for extended periods. To take the Mesa Pro out of hibernation, plug it in with the AC wall charger. You will see a warning to keep the charger connected until the charge is sufficient.

  • Page 27: Power Off The Mesa Pro

    5. Take out the removable batteries and store them in a cool, dry location. 6. When you are ready to power on the Mesa Pro, replace the battery packs. Before powering the unit on, plug in the AC wall charger and connect it to the Mesa Pro.

  • Page 28: View Task Manager

    2.16 Mesa Pro is Locked Up If the Mesa Pro is completely stuck and won’t respond or you cannot get to the Start menu, hold the power key down for five seconds and wait for at least five minutes for the system to show the “Slide to shut down your PC”...
  • Page 29 2 Standard Features...
  • Page 30 Optional Features and Accessories...

  • Page 31: Optional Features And Accessories

    3.1 RS-232 Port An RS-232 9-Pin D-Sub connector is an optional feature for the Mesa Pro. Depending on the settings, it will provide either 5 V DC or 12 V DC on pin 9. The Device Settings app allows you to configure the behavior of the RS-232 port.

  • Page 32: Lte Data Modem & Gnss

    3.2 4G LTE Data Modem & GNSS The 4G LTE data modem is an option for the Mesa Pro, adding Wireless Wide Area Network data modem capability. This modem supports all major service providers in North America, Europe, and many other regions of the world.

  • Page 33: Install The Sim Card

    SIM card (slot on the right in the left battery compartment). 5. Use the card tray eject pin that came with your Mesa Pro to pop out the card tray. 6. Place your SIM card in the tray.

  • Page 34: Gps/Gnss

    3.2.4 GPS/GNSS Accuracy The GPS/GNSS antenna in the Mesa Pro is at the top under the Mesa Pro label. It is intended to work in both portrait and landscape view. Do not put your hand or another object over this area;...

  • Page 35: Barcode Imager

    3.3 Barcode Imager The Mesa Pro Rugged Tablet with a barcode imager allows you to read 1D and 2D barcodes and easily import barcode data into custom or standard programs running on the Mesa Pro. It is accessed through the Barcode Connector Utility.

  • Page 36: Read A Tag

    2. Open an application or document to receive the barcode data and put the cursor where you want the data to be placed. 3. The barcode imager is located on the top of the Mesa Pro when in landscape mode. Aim the barcode imager at the barcode.
  • Page 37 LED that helps you aim at the correct barcode. Press the scan button. When the barcode is successfully scanned, the barcode information is placed in your document. The Mesa Pro barcode imager can read all of the barcode types shown below. 1D Barcodes...

  • Page 38: Troubleshoot The Barcode Imager

    3. Use the Reset Settings button on the User page of the Barcode Connector to restore the settings of the Barcode Connector program. 4. Close the Barcode Connector program. 5. Launch Barcode Connector and verify that correct functionality has been restored. Mesa Pro Rugged Tablet User’s Manual...

  • Page 39: Battery Charger

    32°F (0°C) or above 122°F (50°C). Power the Battery Charger by using the AC wall charger provided with your Mesa Pro. Slide the battery pack into the battery charger, orienting it so that the battery contacts meet the charging contacts in the battery charger. The red LED will flash slowly, indicating that the battery pack is charging.

  • Page 40: Office Stand

    3.5 Office Stand The Office Stand is freestanding and enables you to use your Mesa Pro as a desktop computer When you receive the office stand, screw the two pieces together with the four screws and lock nuts included as shown in the picture to the left.
  • Page 41 3 Optional Features and Accessories...
  • Page 42 Storage, Maintenance, and Recycling...

  • Page 43: Storage, Maintenance, And Recycling

    Charge the tablet each night or weekend when it is in a sleep state. If the Mesa Pro battery reaches a low charge, it automatically hibernates to prevent further drain on the battery. For more information, see 2.13.2 Battery Status and Management on page...

  • Page 44: Recycle The Mesa Pro And Batteries

    4.4 Recycle the Mesa Pro and Batteries When the Mesa Pro and Li-ion battery packs for your Mesa Pro reach the end of their service life, they must not be disposed of with municipal waste. It is your responsibility to dispose of your waste equipment by handing it over to a designated electrical equipment recycling collection point.
  • Page 45 4 Storage, Maintenance, and Recycling...
  • Page 46 Warranty and Repair Information...

  • Page 47: Warranty And Repair Information

    5. Warranty and Repair Information 5.1 Limited Product Warranty 5.1.1 Two Year Warranty Juniper Systems, Inc. (“JS”) warrants that the Mesa Pro Rugged Tablet and optional internal battery shall be free from defects in materials and workmanship, under normal intended use, for...

  • Page 48: Remedy

    JS shall in no event be liable for special, incidental, or consequential, indirect, special or punitive damages of any kind, or for loss of Mesa Pro Rugged Tablet User’s Manual...

  • Page 49: Governing Law

    Sale of Goods. The courts of Utah shall have exclusive personal jurisdiction in case of any disputes arising out of or in connection with this warranty. 5.1.7 Warranty Repairs Warranty information for the Mesa Pro Rugged Tablet is located on our website at https://junipersys.com/support/mesa-pro/my- product in the Warranty section.

  • Page 50: Complete Care Service Plans

    Warranty/Complete Care Options or Warranty/ Complete Care Terms and Conditions. 5.3 Repairs, Upgrades, and Evaluations CAUTION: Do not attempt to repair the Mesa Pro yourself. This action voids the warranty. Information about repairs, upgrades, and evaluations is located on our website at https://junipersys.com/support/mesa-pro/...

  • Page 51: System Information For Your Mesa Pro

    5.4 System Information for your Mesa Pro You might be asked to provide additional information about your Mesa Pro when you contact a repair center. To view information like the operating system edition, OS build, and serial number, open Device Settings. You can find additional information under Action Center and select All Settings >...
  • Page 52 Warnings, Regulatory Information, and Licensing...

  • Page 53: Warnings, Regulatory Information, Licensing

    6. Warnings, Regulatory Information, Licensing 6.1 Product Warnings Follow the warnings listed below to use the Mesa Pro and accessories safely. 6.1.1 Battery Warnings WARNING! This device comes with a lithium-ion rechargeable battery pack. To reduce the risk of fire or burns, do not disassemble, crush, puncture, short external contacts, or expose the battery pack to fire.

  • Page 54: Wall Charger Warnings

    19 V DC and a minimum 3.16 A, and be certified or listed by a nationally recognized testing laboratory. The AC wall charger provided with the Mesa Pro meets these criteria. Using any other external power source can damage your product and void your warranty.

  • Page 55: Canada

    to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ■...

  • Page 56: Radio Frequency Safety

    6.2.5 UKCA Marking The UK Declaration of Conformity is available at: http:// www.junipersys.com/doc This device is restricted to indoor use when the WLAN radio is operating in the 5150 to 5350 MHz frequency range. Mesa Pro Rugged Tablet User’s Manual...

  • Page 57: Restricted Materials Conformity

    6.2.6 Restricted Materials Conformity The Mesa Pro conforms to the following restricted materials regulations: ■ RoHS 2011/65/EU ■ RoHS 2015/863 ■ REACH 1907/2006 (33) ■ REACH 1907/2006 (67) ■ POP 2019/1021 ■ Proposition 65 ■ Canada Prohibition of Certain Toxic Substances ■...
  • Page 58 Windows 11 is automatically updated, which is always enabled. ISP fees may apply. Additional requirements may apply over time for updates. Cortana experience may vary by device. Mesa Pro Rugged Tablet User’s Manual...
  • Page 59 6 Warnings, Regulatory Information, and Licensing...
  • Page 60 Specifications...

  • Page 61: Mesa Pro Specifications

    7. Mesa Pro Specifications Note: Specifications are subject to change without notice. FEATURE SPECIFICATION • Microsoft® Windows 11 IOT Enterprise or Windows 11 Pro Operating • Multiple languages supported System (English, French, German, Spanish, and Portuguese) • Intel® 11th Generation Core™ i5...
  • Page 62 • Optional second Li-ion battery, 43.2 Whr (depending on configuration) • Removable batteries, easily Batteries changeable in field • Optimized for strong performance in cold temperatures • Excellent life-cycle performance • Hot-swap capability (one battery at a time) Mesa Pro Rugged Tablet User’s Manual...
  • Page 63 FEATURE SPECIFICATION • 19 V DC power input jack • USB-C (x1) • USB 3.1 (x2) • 3.5 mm audio and microphone jack Ports • Optional RS-232 9-pin D-sub connector with 5 V DC or 12 V DC power output •...
  • Page 64 Method 500.5 Low Pressure (altitude) Method 501.5 High Temperature Method 502.5 Low Temperature Method 503.5 Temperature Shock Method 506.5 Rain Method 507.5 Humidity Method 510.5 Sand and Dust Method 512.6 Immersion Method 514.6 Vibration Method 516.6 Shock Mesa Pro Rugged Tablet User’s Manual...
  • Page 65 • PTCRB certification • AT&T Network Ready with FirstNet • Verizon • Security chip TPM (v2.0) • NIST BIOS Compliant • 24 months for Mesa Pro • 90 days for accessories Warranties • Extended service and maintenance plans 7 Specifications...
  • Page 66 • OneNote • Photos • Snipping Tool • Sticky Notes • Task Manager • Voice Recorder • Windows PowerShell • Windows Speech Recognition Software on individual units may vary from list based on the model. Mesa Pro Rugged Tablet User’s Manual...
  • Page 67 FEATURE SPECIFICATION All models and features for the Mesa Pro are configured for United States/Canada, European Union or Australia. Mesa Pro is offered in the following models: • Intel® 11th Generation Core™ i5 (Standard) • Intel® 11th Generation Core™ i7 •...
  • Page 68 • Barcode Connector™ Utility: Wedge and configuration, SDK support available • RS-232C 9-pin D-sub connector RS-232 • Software configurable for either 5 V @ (optional) 600 mA or 12 V @ 390 mA available on pin 9 Mesa Pro Rugged Tablet User’s Manual...
  • Page 69 • Capacitive fine tip stylus with tether Accessories • Quick Start Guide • Connector port dust cover • User’s Manual (on our website) • Two year warranty on Mesa Pro Optional • Integrated RS-232 9-Pin, D-Sub Accessories Communication • Survey/GPS pole clamp and mount •...
  • Page 70 B1, B3, B5, B7, B8, B20, B28, B32, B38, B40, B41 WCDMA/ North America B2, B4, B5 HSPA WCDMA/ EU/Australia/ROW B1, B3, B5, B8 HSPA FirstNet North America CBRS North America Note: ROW = Rest of World, or Non-North America Mesa Pro Rugged Tablet User’s Manual...
  • Page 71 7 Specifications...
  • Page 72 Index...
  • Page 73 Index Symbols 4G LTE Data Modem Audio 20, 22, Barcode 8, 35, 36, 38, 67, 1D Barcodes 37 2D Barcodes 38 Barcode Connector 35, 36, barcode imager 35, 36, 38, Read a Tag 36 Battery 7, 9, 10, 15, 17, 21, 24, 26, 33, 39, 43, 47, 50, 53, 61, 62, 68, Battery Charger 39 Battery Door 8, 9, 21, 22, 33, 43,...
  • Page 74 Per User Settings Restore Defaults 17 Display resolution 62 Documentation 9 GNSS 7, 15, 32, 34, accuracy Hand strap 8 IP68 64 Keypad 7, 15, 16, 17, programmable buttons Label 8 battery compartment label 33 Mesa Pro Rugged Tablet User’s Manual...
  • Page 75 Software 66 Specifications 61 Standard Features accelerometer 23 compass 23 gyroscope 23 hand strap 7, 11, light sensor stylus 7, 12, 19, 62, Storage Store the Mesa Pro 43 Stylus 8, 12, Touchscreen 7, 15, 19, touchscreen profiles 8 Index...
  • Page 76 USB-A 20 USB-C Warranty 46, 47, 49, Limitation of Liability 48 Repairs Wi-Fi 24, 63, Windows 11 7, 15, 19, 58, Windows Setup 11 Mesa Pro Rugged Tablet User’s Manual...

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