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Juniper mesa 2 Owner's Manual

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O W N E R ' S M A N U A L
o w n e r ' s m a n u a l
o w n e r ' s m a n u a l

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Summary of Contents for Juniper mesa 2

  • Page 1 O W N E R ’ S M A N U A L o w n e r ’ s m a n u a l o w n e r ’ s m a n u a l...
  • Page 2 Microsoft Corporation in the United States and/or other countries. Bluetooth word mark is owned by the Bluetooth SIG, ® Inc. Any use of such marks by Juniper Systems, Inc. is under license. Adobe Acrobat and Adobe...

  • Page 3: Table Of Contents

    Optional Features and Accessories GPS/GNSS Camera 4G LTE Data Modem Barcode Imager RFID Reader RS-232 Port Office Docking Station Battery Charger Storage, Maintenance, and Recycling Storing the Mesa 2 and Battery Pack Protecting the Touchscreen Recycling the Mesa 2 and Batteries Contents...
  • Page 4 Warranty and Repair Information Limited Product Warranty Complete Care Service Plans Warnings, Regulatory Information, Licensing 59 Product Warnings Certifications and Standards Licensing Information Specifications Index Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 5: Getting Started

    Getting Started...
  • Page 6 Getting Started The standard features for the Mesa 2 Rugged Tablet™ from Juniper Systems include a 7” display, capacitive touchscreen, keypad, Bluetooth, and Wi-Fi. Standard accessories include a lithium-ion battery pack, AC wall charger, hand strap, connector port cover, a fine tip capacitive stylus and tether, and a foam tip stylus for use in wet conditions.

  • Page 7: Perform Initial Tasks

    10 11 12 Note: Your Mesa 2 might look different than these images. Perform Initial Tasks When you receive your Mesa 2, perform the tasks outlined in this section before first use. Review Documentation The owner’s manual, quick start guide, and Microsoft ®...
  • Page 8 Push the battery lock switch in, slide it to the unlocked position, and remove the door. CAUTION: The Mesa 2 is not sealed against water and dust when the battery door is not installed. 2. If you are using a micro SD card for additional memory...
  • Page 9 5. Attach the appropriate plug for your country into the AC wall charger and plug it into a wall socket. Plug the other end into the DC power jack on the Mesa 2. Note: Use the AC wall charger that came with the Mesa 2 or an approved charger.
  • Page 10 Perform Set Up 1. Press the power key . The tablet powers on and begins the startup process. The first time the Mesa 2 is turned on, a Getting ready screen comes up with a progress indicator. This process can take a few minutes 2.
  • Page 11 A hand strap, fine tip capacitive stylus, and tether are included with the Mesa 2. To attach the hand strap and tether to the Mesa 2, follow the diagrams below. You can attach them to the right or left side of the tablet: 1.

  • Page 12: Operating System Languages And Document Updates

    Mesa 2 operating system features. Other languages are also available, however the unique Mesa 2 operating system features are shown in English and not the language selected. From the Start screen, go to Settings > Time & Language >...

  • Page 13: Standard Features

    Standard Features...

  • Page 14: Windows 10 Pro Operating System

    Mesa 2 Rugged Tablet. Windows 10 Pro Operating System The Mesa 2 has the Windows 10 Pro operating system. If you are not familiar with this operating system, we recommend that you go to the Start menu > Get Started (you need internet access to do this).
  • Page 15 Mesa 2 to recognize touch gestures, making it easy to use a finger to make selections and navigate. You can also use the fine tip capacitive stylus included with the Mesa 2 or optimize it for wet conditions (see Touchscreen Profile Settings in the next section).

  • Page 16: Keypad Features

    The hard-tipped stylus will not work. Other third party styli might work with the Mesa 2 touch profiles, but we cannot guarantee it. Calibration Tool - Do Not Use The calibration tool in Windows 10 is for a resistive touchscreen.
  • Page 17 You can make the backlight brighter by moving the slider to the right or turn it down by moving the slider to the left. Dimming the keypad backlight saves battery power when the Mesa 2 is in use. Chapter 2 Standard Features...

  • Page 18: Power Management

    Power Management The Mesa 2 runs on battery power, using a rechargeable, Li-Ion battery pack. A non-removable, internal battery pack is an option. The tablet operates on either or both battery packs. Battery Status and Management To find out how much battery life you have left, tap on the battery icon at the bottom of the desktop screen.
  • Page 19 CAUTION: Only use batteries designed for the Mesa 2 from an approved vendor. Use of non-approved batteries may void your product warranty. The Mesa 2 must be returned to the factory for replacement of the optional internal battery, although the internal battery pack is designed to last the life of the tablet.

  • Page 20: Led Activity Indicators

    LED Activity Indicators LED activity indicators are located on the front of the Mesa 2 in the upper-left corner. Red LED, solid: 1) When the Mesa 2 is put to sleep or „ powered off by pressing the power key , the red LED is Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 21: Light Sensor

    (see the sun icon). SD Cards The Mesa 2 has a slot for a micro SD card located in the battery compartment. The card slot and flexible card holder are designed to hold the card securely in place so it will not come out or disconnect if the tablet is dropped.
  • Page 22 CAUTION: The Mesa 2 is not sealed against water and dust when the battery pack and battery door are not installed properly. CAUTION: Always power off the tablet before removing the battery. Failure to do so may cause loss of data or damage to the tablet.

  • Page 23: Connector Ports

    Connector Ports The Mesa 2 has the following jacks and connectors: 1 Connector Ports 2 Connector Protector 3 12 V DC Power Input Jack 4 USB Host, Full Size 5 Connector Protector Retainer 6 Microphone/Speaker Jack 7 Storage Slot for Fine Tip Stylus The connector protector is removable and replaceable.

  • Page 24: Sleep, Reset, Hibernate, Power-Off, And Recovery

    Hibernating the Mesa 2 The Mesa 2 can be set up to hibernate, which powers down the Mesa 2. The state of the tablet is saved to a special file. When the tablet is powered up, the unit boots, sees the special file, and restores everything to the state it was in before it hibernated.
  • Page 25 Powering Off and On the Mesa 2 To preserve battery power, we recommend you power off the Mesa 2 if it will not be used over a long weekend or several days. CAUTION: Be aware that when the Mesa 2 is powered off, it closes all programs and powers down all system components.

  • Page 26: Sensors

    Mesa 2 is Locked Up If the Mesa 2 is completely stuck and won’t respond or you cannot get to the Start menu, hold the power key down for five seconds to see if that solves it. If that doesn’t work, hold it down for 10 seconds.

  • Page 27: Bluetooth ® Wireless Communication

    Bluetooth, but the other device might not.) 3. Make Bluetooth discoverable on both devices. Bluetooth on the Mesa 2 is off by default. To activate it, open the Action Center and press and hold the Bluetooth icon. Select Go to settings.
  • Page 28 The Mesa 2 remembers the Wi-Fi network connections created. Wi-Fi can be turned off and on and settings can be managed from this set up screen. Note: Windows 10 does not support shared key WEP. Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 29: Optional Features And Accessories

    Optional Features and Accessories...

  • Page 30: Gps/Gnss

    GNSS receiver with external antenna is not available in combination with the barcode imager or the RFID reader. GPS/GNSS Mesa 2 Geo models use an integrated GPS/GNSS receiver with an internal antenna to provide position information. Use Maps to see your location and ensure that the receiver is working.
  • Page 31 The Geode Connect utility allows you to configure the internal u-blox GPS/GNSS Receiver. From the Start menu, select All apps > Juniper > Geode Connect. A screen is shown that lists all of the devices discovered. Select Internal GNSS. A screen like the following is shown:...
  • Page 32 Do not put your hand or another object over this area. Accuracy could be reduced. The more items between the antenna and the satellites, the lower the accuracy. Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 33: Camera

    Camera Mesa 2 Geo models have a front facing camera that is 2 MP and a rear facing camera that is 8 MP. The camera app is accessed from the Start menu, All apps > Camera. There is also a camera tile in the Start menu. You can set up a programmable key to launch the camera app if you desire.
  • Page 34 To remove the SIM card, gently pull it out with tweezers or a piece of tape. Note: If the modem was on before shutting the Mesa 2 down to insert the SIM card, you are prompted to configure the data connection when you reboot.

  • Page 35: Barcode Imager

    Barcode Imager The Mesa 2 Rugged Tablet with a barcode imager allows you to read 1D and 2D barcodes and easily import barcode data into custom or standard programs running on the Mesa 2. Barcode Connector Utility The Barcode Connector utility is a barcode wedge ™...
  • Page 36 You can also do a Scan Test with the current settings. Note: When you do a Scan Test, tap the Scan button on the screen. You can also use the scan button on the Mesa 2 (P2 is the default). Put the cursor in the Scan Data box first. After a successful scan, the Barcode Scan Symbology and Scan Data are shown on the screen.
  • Page 37 Note: For information about a specific setting, select Description if it is available as shown in the next screen under Picklist Mode. Chapter 3 Optional Features and Accessories...
  • Page 38 2. Open an application or document to receive the barcode data and put the cursor where you want the data to be placed. 3. The barcode imager is located on the top of the Mesa 2 when in portrait mode. Aim the barcode imager at the barcode.
  • Page 39 4. The distance required between the barcode and Mesa 2 varies depending on the barcode being read. There is a red aiming LED that helps you aim at the correct barcode. Press the scan button. When the barcode is successfully scanned, the barcode information is placed in your document.
  • Page 40 Sample Barcodes 1D Barcodes Code 39 Code 128 UPC-A Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 41 2D Barcodes Aztec Maxicode MicroPDF417 QR Code Chapter 3 Optional Features and Accessories...

  • Page 42: Rfid Reader

    RFID Reader The Mesa 2 Rugged Tablet with an RFID reader allows you to read UHF RFID tags, and easily import data into custom or standard programs running on the Mesa 2. RFID Connector To open the RFID application, go to the Start Menu and select All Apps >...
  • Page 43 Options Prefix, Suffix 1, and Suffix 2 combo boxes: Allow you to „ pick from one of the following: none NULL Line Feed Carriage Return Date Time If set to something besides “none,” these are prefixed or suffixed to the data that is scanned. For example, if you have Prefix set to ‘#,’...
  • Page 44 Open a document to receive the tag data and put a cursor in the proper location. For best read performance, hold the Mesa 2 with the display facing you, and the tag directly away from the back of the Mesa 2. The RFID reader is internal and roughly 2”...

  • Page 45: Rs-232 Port

    Antenna for RFID Reader The antenna is a circularly polarized antenna. This has reduced range, but allows the Mesa 2 to be held in any orientation (linear antennas can have longer range if held in the right orientation). For the EU and Australia: When the RFID is in use, cellular is disabled.
  • Page 46 Configure RS-232 Signals: Select Always enabled to „ have the RS-232 output signals driving and input signals enabled when the Mesa 2 is running or in sleep mode. Select Disabled during sleep to have the RS-232 output and input signals disabled automatically when the tablet is in sleep mode.
  • Page 47 This can allow the RS-232 device to conserve battery power in sleep mode. If your app and/ or RS-232 device experiences communication failures when the Mesa 2 enters or exits sleep mode, then leave this option unchecked. Chapter 3 Optional Features and Accessories...

  • Page 48: Office Docking Station

    The Ethernet port is used for networking (an Ethernet „ cable is not included). HDMI Port Some early Mesa 2 models require the use of a USB to HDMI dongle in order to use the HDMI feature. Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 49 The HDMI port on the dock can be used if the Mesa 2 has three rows of docking pin contacts. A dongle is required for HDMI if the Mesa 2 has two rows of docking pin contacts. Plug the USB connector on the dongle into a USB port on the dock, then plug the HDMI cable into the dongle.
  • Page 50 6. The Mesa 2 charges more quickly if the power settings are set up to allow the Mesa 2 to enter a low power mode when it is not in use, but is plugged in. To adjust this setting, go to the Start menu, then Settings > System >...

  • Page 51: Battery Charger

    32°F (0°C) or above 122°F (50°C). Power the Battery Charger by using the AC wall charger provided with your battery charger kit or your Mesa 2. Slide the battery pack into the battery charger, orienting it so that the battery contacts meet the charging contacts in the battery charger.
  • Page 52 Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 53: Storage, Maintenance, And Recycling

    Storage, Maintenance, and Recycling...

  • Page 54: Storing The Mesa 2 And Battery Pack

    We recommend charging the tablet each night or weekend when it is in a sleep state. If the Mesa 2 is not charged while in a sleep state and the battery reaches a low charge, it automatically hibernates to prevent further drain on the battery.

  • Page 55: Protecting The Touchscreen

    Recycling the Mesa 2 and Batteries When the Mesa 2 reaches the end of its life, it must not be disposed of with municipal waste. It is your responsibility...
  • Page 56 Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 57: Warranty And Repair Information

    Warranty and Repair Information...

  • Page 58: Limited Product Warranty

    Warranty and Repair Information Limited Product Warranty Two Year Warranty Juniper Systems, Inc. (“JS”) warrants that the Mesa 2 Rugged Tablet and optional internal battery shall be free from defects in materials and workmanship, under normal intended use, for a period of 24 months from the date of...
  • Page 59 (vi) the defect or malfunction results from misuse or accident, (vii) the serial number on the product has been tampered with or removed, or (viii) the product has been opened or tampered with in any way (such as the tamper evident VOID label indicating certified IP [Ingress Protection] seal area has been tampered with or removed).
  • Page 60 Warranty. You can evaluate and order service plans, check warranty status, and view warranty terms and conditions. To obtain warranty repair, paid upgrade, or service on the Mesa 2, submit a Repair (RMA) Request Form on our website https://www.junipersys.com/design/junipersys/rma_ request.php and fill out or contact an authorized repair center within the applicable warranty period.

  • Page 61: Complete Care Service Plans

    Loaner product option when an expedited repair is not „ enough Priority support through a personal account specialist „ For more information about our Complete Care service plans, go to our website at http://www.junipersys.com/ Juniper-Systems-Rugged-Handheld-Computers/support/ Warranty. Appendix B Warranty and Repair Information...
  • Page 62 Repairs, Upgrades, and Evaluations CAUTION: Do not attempt to repair the Mesa 2 yourself. This action voids the warranty. Information about repairs, upgrades, and evaluations is located on our website at http://www.junipersys.com/ Juniper-Systems/support/Repairs. You can locate a repair center, submit a repair order, check repair status, view terms and conditions, get shipping instructions, and view lead times.

  • Page 63: C Warnings, Regulatory Information, Licensing

    Warnings, Regulatory Information, Licensing...

  • Page 64: Product Warnings

    Warnings, Regulatory Information, Licensing Product Warnings Follow the warnings listed below to use the Mesa 2 and accessories safely. Battery Warnings WARNING! This device comes with a lithium-ion rechargeable battery pack. To reduce the risk of fire or burns, do not disassemble, crush, puncture, short external contacts, or expose the battery pack to fire.
  • Page 65 12 VDC and a minimum 1.67 A, and be certified or listed by a nationally recognized testing laboratory. The AC wall charger provided with the Mesa 2 meets these criteria. Using any other external power source can damage your product and void your warranty.

  • Page 66: Certifications And Standards

    Certifications and Standards There are North America and European Union versions of the Mesa 2, with different certifications and standards. United States In compliance with the FCC rules 47 CFR 15.19(a)(3), the statements that follow must appear on the device or in the user documentation.
  • Page 67 must be notified that changes or modifications to the Rugged Tablet that are not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Only approved accessories may be used with this equipment. In general, all cables must be high quality, shielded, correctly terminated, and normally restricted to two meters in length.

  • Page 68: Licensing Information

    This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual patent portfolio licenses for the personal and non-commercial use of a consumer to (i) encode video in compliance with the above standards Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 69 (“Video Standards”) and/or (ii) decode AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a consumer engaged in personal and non-commercial activity or was obtained from a video provider licensed to provide such video. None of the licenses extend to any other product regardless of whether such product is included with this product in a single article.
  • Page 70 Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 71: D Specifications

    Specifications...
  • Page 72 Portrait or landscape orientation „ Touchscreen Capacitive multi-touch interface for „ use with gloves, small tip stylus, and in wet conditions Chemically-strengthened „ Dragontrail™ High Ion-Exchange (HIE™) coverglass for impact and scratch resistance Touchscreen profile options „ Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 73 FEATURE SPECIFICATION Keyboard Programmable keys „ Backlit keys „ Batteries Rechargeable Li-Ion battery pack, „ 3.65 VDC 10600 mAh, 38.7 Whr Run time of up to 20 hours „ Charging time 4 to 6 hours „ Built-in battery intelligence „ User-replaceable „...
  • Page 74 Bluetooth SIG qualification „ IP68 waterproof and dustproof „ Designed to MIL-STD 810G „ RoHS 2 compliant „ Warranties 24 months for Mesa 2 „ 90 days for accessories „ Extended service and maintenance „ plans Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 75 FEATURE SPECIFICATION Software Alarms & Clock „ Included Calculator „ Calendar „ Camera „ Cortana „ Device Info (config/control) „ File Explorer „ Geode Connect „ Groove Music „ Keypad (config/control) „ Magnifier „ Mail „ Maps „ Messaging „ Microsoft Edge „...

  • Page 76: Video Capture

    Does not support voice calls or SMS „ Supports 3G UMTS, HSUPA, HSDPA, „ HSPA, HSPA+, WCDMA, EVDO, LTE See more details at the end of this chapter Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 77 FEATURE SPECIFICATION GPS/GNSS (Geo 2 to 5 meter typical accuracy „ models) u-blox NEO-M8N GNSS receiver and „ integrated antenna Integrated real-time SBAS receiver „ (WAAS, EGNOS, etc.) 72 GNSS tracking channels „ Optional upgrade: u-blox NEO-M8T „ with post-processing data output and external GNSS antenna connection for sub-meter accuracy UHF RFID (Geo...
  • Page 78 - Input: 100-240 VAC, 50/60 Hz, 0.5 A - Output: 12 VDC, 1.67 A Capacitive fine tip stylus with tether „ Quick Start Guide „ Owner’s Manual (on our website) „ Two year warranty on Mesa 2 „ Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 79 FEATURE SPECIFICATION Optional Internal extended battery, 3.65 V „ Accessories @5300 mAh, 19.3 Whr Li-Ion Integrated UHF RFID Reader and „ Antenna Integrated RS-232 9-Pin, D-Sub „ Communication u-blox NEO-M8T GNSS receiver and „ external antenna connection Survey/GPS pole clamp and mount „...
  • Page 80 GSM 850, EGSM 900, DCS 1800, PCS 1900 EU/ROW GSM 850, EGSM 900, DCS 1800, PCS 1900 CDMA 1xRTT/ North America BC0, BC1, BC10 EV-DO Rev A Note: ROW = Rest of World, or Non-North America Mesa 2 Rugged Tablet Owner’s Manual...

  • Page 81: Index

    Index...
  • Page 82 SIM Card Installation 29 Accessories Optional 75 Standard 74 Action Center 10 , 14 , 61 AC Wall Charger 5 Anatomy of the Mesa 2 2–3 Audio Features 19 Audio Jack 19 Microphone 19 Speaker 19 Barcode Connector Utility 31 Barcode Scanner 31...
  • Page 83 Camera 29 Specifications 72 Care and Maintenance Cleaning 51 Storage 50 , 17 , 30 , 51 , 58 Cautions 16 Certifications and Standards 62 Canada 63 CE Marking, European Union 64 Licensing Information 64 Radio Frequency Safety 64 United States 62 Cleaning 51 Compass 22 Configurations 72...
  • Page 84 , 69 Microphone 19 Office Docking Station 44 , 68 Operating System 10 Install Languages 8 Updates 8 Physical Features 68 Powering Off and On 21 Power Management Battery Pack 15 Charging Battery Packs Mesa 2 Rugged Tablet Owner’s Manual...
  • Page 85 Power Off 21 Product Warnings 60 Recovery Image 22 Recycling the Mesa 2 and Batteries 51 Removable Battery Pack 3–5 Repairing 58 System Information 58 Repairs, Upgrades, and Evaluations 58 Reset 21 Restore 22 RFID Reader 38 , 69 RS-232C Port 41...
  • Page 86 Wall Charger Warnings 61 Warranty 54–57 Exclusions 54 Limitation of Liability 56 Remedy 55 Repairs 56 Services 57 Warranty Exclusions 54 Wi-Fi Wireless Communication 23 Connecting to a Wi-Fi Network 23 Windows Start Menu 10 Mesa 2 Rugged Tablet Owner’s Manual...

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