Technical Support; Troubleshooting; A.1 Troubleshooting - Siemens SIMATIC IPC1047 Operating Instructions Manual

Technical support

A.1

Troubleshooting

This section provides you with tips on how to locate and/or troubleshoot problems which
occur.
Problem
The device is not operational.
The monitor remains dark.
The mouse pointer does not
appear on the screen.
SIMATIC IPC1047
Operating Instructions, 09/2018, A5E45118479-AA
Possible cause
There is no power supply to the
device.
Device is being operated outside
the specified ambient conditions
The monitor is switched off.
The monitor is in "powersave"
mode.
The brightness button has been set
to dark.
The power cable or the monitor
cable is not connected.
The mouse driver is not loaded.
The mouse is not connected.
Possible remedy
Check the power supply, the network cable and
•
the power plug.
Check to see if the on/off switch is in the correct
•
position.
Check the ambient conditions.
•
After transport in cold weather, wait
•
approximately 12 hours before switching on the
device.
Switch on the monitor.
Press any key on the keyboard.
Increase brightness using the brightness button. For
detailed information, refer to the monitor operating
instructions.
Check whether the power cable has been
•
properly connected to the monitor and to the
system unit or to the grounded shockproof outlet.
Check whether the monitor cable has been
•
properly connected to the system unit and to the
monitor.
If the monitor screen still remains dark after you
have performed these checks and measures,
contact your technical support team.
Check whether the mouse driver is properly installed
and available when you start the user program.
Detailed information about the mouse driver is
available in the corresponding documentation.
Check whether the mouse cord is properly
•
connected to the system unit.
If you use an adapter or extension for the mouse
•
cable, also check these connectors.
If the mouse pointer still does not appear on the
screen after you have performed these checks and
actions, contact your technical support team.
A
115