Technical Support; Service And Support - Siemens SIMATIC IPC427E Operating Instructions Manual

Technical support

A.1

Service and support

You can find additional information and support for the products described on the Internet at
the following addresses:
• Technical support (https://support.industry.siemens.com)
• Support request form (http://www.siemens.com/automation/support-request)
• After Sales Information System SIMATIC IPC/PG (http://www.siemens.com/asis)
• SIMATIC Documentation Collection (http://www.siemens.com/simatic-tech-doku-portal)
• Your local representative
db/en/Pages/default.aspx)
• Training center
services/training-services/sitrain.html)
• Industry Mall (https://mall.industry.siemens.com)
When contacting your local representative or Technical Support, please have the following
information at hand:
• MLFB of the device
• BIOS version for industrial PC or image version of the device
• Other installed hardware
• Other installed software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
download area is available on the Internet at the following link:
After Sales Information System SIMATIC IPC/PG (http://www.siemens.com/asis)
114
(http://www.automation.siemens.com/mcms/aspa-
(https://new.siemens.com/global/en/products/services/digital-enterprise-
Operating Instructions, 02/2021, A5E37454814-AE
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SIMATIC IPC427E