Ip Images - Panasonic AK-UCU600P Operating Instructions Manual

IP Images

Symptom
Images are not displayed
The images are blurry
Images are not updated
The images do not update or display
properly
H.264 images are not displayed
The images are distorted
● Is the plug-in viewer software installed? (Windows)
• Install the plug-in viewer software.
● If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, IP images may not appear in the
[Live] screen.
● Perform the procedure below.
1. Select [Tools] - [Internet Options] in Internet Explorer.
2. Click the [General] tab, and click the [Settings] button under [Browsing history].
3. In the [Temporary Internet Files and History Settings] dialog box, select the [Every time
I visit the webpage] option under [Check for newer versions of stored pages].
4. Click the [OK] button.
● IP video cannot be transmitted when [CCU MODE] is set to [2160/23.98p], [2160/23.98psf],
[1080/23.98p], or [1080/23.98psF].
● Is the focus properly adjusted?
• Check the focus adjustment.
● The images may not be updated and other problems may occur depending on your
web browser and its version.
● The images may stop depending on the network congestion, the level of access to
the unit, etc.
● If the IP video settings of the unit were changed, the image display may stop
temporarily.
• Check the state of access to the unit and stop unnecessary access. Afterward, press
the [F5] key on the personal computer's keyboard to request the settings to be acquired.
(Windows)
• Check the state of access to the unit and stop unnecessary access. Afterward, press
the [Command] + [R] keys on the personal computer's keyboard to request the settings
to be acquired. (Mac)
● Perform the following to delete the temporary Internet files (cache). (Windows)
1. Select [Tools] - [Internet Options] in Internet Explorer.
2. Click the [General] tab, and click the [Delete] button under [Browsing history].
3. In the [Delete Browsing History] screen, select the [Temporary Internet Files]
checkbox, and then click [Delete].
4. Click the [OK] button.
● Perform the following to delete the temporary Internet files (cache). (Mac)
1. Select [Safari] - [Empty Cache] in Safari.
2. Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.
● A port of the unit may be being filtered by, for example, the firewall function of the
antivirus software.
• Change the HTTP port number of the unit to a port number that is not filtered.
● If the "Network Camera View 4S" plug-in viewer software is deleted in an
environment where the "Network Camera View 3" plug-in viewer software is
installed, display of H.264 images will become impossible. In such cases, delete
"Network Camera View 3" before installing "Network Camera View 4S".
● Is the camera connected to the personal computer via the Internet?
• Set [Internet Mode(over HTTP)] to [On].
● The images may be distorted if the transmission path is congested and proper
transmission is not possible.
• Consult your network administrator.
● The images may be distorted if video packet shuffling occurs on the transmission
path.
• Switching to an identical Internet service provider for both the camera and the personal
computer may prevent this problem. Consult your network administrator.
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Cause and Measure
Troubleshooting