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General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting
list that follows.
I can't access the internet.
Check all of the connections to your Advanced Cable Gateway.
Your PC is connected to the USB port or your Ethernet card may not be working.
Check if each product's documentation for more information.
The Network Properties of your operating system may not be installed correctly or
the settings may be incorrect. Check with your ISP or cable company.
All of the lights are flashing in sequence.
This means the Advanced Cable Gateway is automatically updating its system
software. Please wait for the lights to stop flashing. The updating process typically
lasts less than one minute.
Do not remove the power supply or reset the Advanced Cable Gateway during this
process.
I can't get the modem to establish an Ethernet connection.
Even new computers don't always have Ethernet capabilities – be sure to verify that
your computer has a properly installed Ethernet card and the driver software to
support it.
Check to see that you are using the right type of Ethernet cable.
The modem won't register a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your
Cable Company if it has not completed this 5-step process within 30 minutes, and
note which step it is getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but if you're using a
cable other than the one your Cable Company recommends, or if the terminal
connections are loose, it may not work. Check with your Cable Company to determine
whether you're using the correct cable.
User Manual ACG905 – draft
Additional information
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