General Thomson Gateway Troubleshooting - THOMSON TG797n Setup And User Manual

11.2 General Thomson Gateway Troubleshooting

None of the LEDs light up (Thomson Gateway does not work)
Make sure that:
 The Thomson Gateway is plugged into a power socket outlet.
 You are using the correct power supply for your Thomson Gateway device.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson
Gateway.
 The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
 The DSL cable is correctly connected. For more information, see
to your Service Provider's
 The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
The Internet LED does not light up
If you must authenticate to connect to the Internet, make sure that your user name and password are correct.
Proceed as follows:
1 Browse to the Thomson Gateway
2 On the Broadband menu, click Internet Services.
3 Under Internet, click View More.
4 Check your user name
5 Re-enter your password.
6 Click Connect.
Thomson Gateway unreachable
If you can not access your Thomson Gateway via your web browser or the Setup wizard, you might consider
a hardware reset as described in
DMS-CTC-20101208-0018 v1.0
Network".
GUI.
"11.6 Reset to Factory Defaults" on page
"3.1 Connecting the Thomson Gateway
105.
Support
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