United States and/or other countries. Other brands and product names may be trademarks or registered trademarks of their respective holders. Document Information Status: v3.0 (September 2008) Reference: E-DOC-CTC-20080118-0003 Short Title: Setup and User Guide TG576 v7 and TG585 v7 R8.2 (en)
Terminology Generally, the THOMSON TG576 v7 and TG585 v7 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.
Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. E-DOC-CTC-20080118-0003 v3.0 Installation...
Installation Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals. Public telephone lines carry voltages that can cause electric shock.
Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway.
Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to page Starting the wizard To start the wizard:...
CD menu On the CD Menu, click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway. Setup my computer to connect your computer to the Thomson Gateway network. View Documentation to view the documentation that is available for your Thomson Gateway.
Installation 1.2.2 Manual Installation Procedure Proceed as follows: Connect the cables Configure the Thomson Gateway Connect the cables Proceed as follows: Connect your computer to the Thomson Gateway as described in Network” on page Connect the Thomson Gateway to the DSL line. Connect the power supply.
Thomson Gateway Basics In this chapter Thomson Gateway LED Behaviour Thomson Gateway Web Interface Backing Up/Restoring your Configuration E-DOC-CTC-20080118-0003 v3.0 Thomson Gateway Basics Topic Page...
2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation. Power LED Colour State Green Solid on Solid on Amber Blinking Ethernet LED Colour State...
Thomson Gateway Basics Broadband LED Colour State Green Blinking Solid on Internet LED Colour State Green Blinking Solid on Solid on Description Pending DSL line synchronisation DSL line synchronised No DSL line Description Internet activity Internet connectivity, no activity Internet connection setup failed No Internet connection E-DOC-CTC-20080118-0003 v3.0...
2.1.2 WPS Button LED Introduction The WPS button allows you to add new wireless clients to your network. For more information, see Connecting Your Wireless Client via WPS LED Colour State Green Solid On Amber Blinking Blinking E-DOC-CTC-20080118-0003 v3.0 Thomson Gateway Basics WPS.
Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Solid on Blinking Description No connection on this port Ethernet link up Data is flowing from/to this port E-DOC-CTC-20080118-0003 v3.0...
Thomson Gateway Basics Components All the pages contain following components: Label Description Menu Language bar Location bar Login section Notification area Content pane Tasks Menu The menu consists of the following menu items: Home: Allows you to go back to the home page. Thomson Gateway: Provides basic information on the Thomson Gateway.
Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available. Location bar The location bar allows you to view the current position in the Thomson Gateway Web interface. Login section In this section you can see the current user name.
Thomson Gateway Basics Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configuration in case of problems.
Adding a New Computer to your Network Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured: Select No and click Next to continue.
Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Requirements Your computer must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors.
Wireless Introduction With the built-in wireless access point you are no longer bound by cables to connect to the Internet. What you need to set up a wireless network To set up a wireless network, you need following components Wireless Access Point Wireless client Wireless Access Point You can consider the wireless access point as the heart of your wireless network.
Wireless Connecting Your Wireless Client via WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all of your wireless settings (SSID, encryption,...). Requirements Your wireless client must supports WPS.
Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually.
Wireless Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SSID? If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway.
Securing Your Wireless Connection Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of encryption types have been developed.
Wireless Under Wireless, click your access point. Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps). The Wireless Access Point page appears. In the Location bar, click Configure. Under Security, you can change the Encryption. If you want to use: WPA-PSK Encryption, continue with WEP Encryption, continue with “4.3.1 Configuring WPA-PSK Encryption”...
4.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless Select Use WPA-PSK Encryption. In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters (characters from 0 to 9 and from A to F).
Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless Select Use WEP Encryption In the WEP Key Length list, click the desired key length (a higher key length offers higher security). In the Encryption key box, type a Network key of your choice. If you are using: A 64-bit key: Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters.
Getting the Most Out of Your Thomson Gateway Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Universal Plug and Play Assigning a service (HTTP, FTP,...) to a computer Dynamic DNS Feature availability Depending on the configuration offered by your Internet Service Provider (ISP), some features may not be...
Getting the Most Out of Your Thomson Gateway Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator.
Getting the Most Out of Your Thomson Gateway 5.1.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. Thomson Gateway Web Interface Windows XP If you computer runs Windows XP:...
Getting the Most Out of Your Thomson Gateway 5.1.2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as THOMSON TGXXX). If you are currently: Connected to the Internet, click Disable to disconnect from the Internet.
Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “5.1.3 Configuring UPnP on the Thomson Gateway” on page E-DOC-CTC-20080118-0003 v3.0...
Getting the Most Out of Your Thomson Gateway 5.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: Browse to the Thomson Gateway Web On the Toolbox menu, click Game & Application Sharing. Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP.
Getting the Most Out of Your Thomson Gateway 5.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: In the Start menu, click (Settings >) Control Panel. The Control Panel window appears.
Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.
Getting the Most Out of Your Thomson Gateway Assigning a service (HTTP, FTP,...) to a computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer is connected to the outside world. Problem When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he will have to send this message.
Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer.
Getting the Most Out of Your Thomson Gateway Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address.
Internet Security Firewall Changing the security level Proceed as follows: Browse to the Thomson Gateway Web On the Toolbox menu, click Firewall. The Firewall page appears. In the upper-right corner, click Configure. A list with security settings with a brief description is displayed. Select the security level of your choice and click Apply.
Web Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering you can www.porn.com).
Internet Security 6.2.1 Adding Rules For The Address Based Filter Options With the address based filter you can: Deny access to a specific Web site Allow access to a specific Web site Redirect a Web site Redirect all Web sites Deny access to a specific Web site Proceed as follows: Browse to the...
Redirect all Web sites Proceed as follows: Browse to the Thomson Gateway Web On the Toolbox menu, click Web Site Filtering. Make sure the Use Address Based Filter check box is selected. Type “*” in the Web Site box. Click Redirect in the Action list. Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box.
Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on broadband.com or contact your service provider. Topics This chapter describes the following topics: Setup wizard Troubleshooting General Thomson Gateway Troubleshooting Reset to Factory Defaults...
Troubleshooting Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: Click the Windows Start button. Click Run. In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.
General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway.
Troubleshooting 7.2.1 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.
7.2.2 Wireless Connection Troubleshooting No Wireless Connectivity Make sure that: Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain. The wireless client is configured for the correct wireless settings (SSID, security settings). Check the signal strength, indicated by the wireless client manager.
Troubleshooting Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made.
Hardware Reset Proceed as follows: Make sure the Thomson Gateway is turned on. Use a pen or an unfolded paperclip to push the recessed Reset button. Push it until the Power LED lights red - this will take about 7 seconds. Release the Reset button.