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THOMSON TG585 v8
Wireless Multi-User ADSL2+ Gateway
Setup and User Guide

Summary of Contents

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    THOMSON TG585 v8 Wireless Multi-User ADSL2+ Gateway Setup and User Guide...

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    THOMSON TG585 v8 Setup and User Guide...

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    Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trade- marks and service marks are the property of their respective owners, where marked or not. Document Information Status: v1.0 (June 2010) Reference: E-DOC-CTC-20090708-0001 Short Title: Setup & User Guide TG585 v8 R8.2.x (en)

  • Page 5: Table Of Contents

    About this Setup and User Guide ... 1 1 Installation... 3 Before you start ... 4 Installing your Thomson Gateway ... 6 1.2.1 Guided Installation ... 7 1.2.2 Manual Installation ... 9 Adding a New Computer to your Network ... 11 Connecting a Computer Using the Ethernet Cable ...

  • Page 6: Table Of Contents

    Contents 5 Internet Security ... 41 Firewall... 42 Parental Control ... 43 6 Troubleshooting ... 45 Setup Troubleshooting... 46 General Thomson Gateway Troubleshooting ... 47 Wired Connection Troubleshooting ... 48 Wireless Connection Troubleshooting ... 49 Reset to Factory Defaults ... 50 E-DOC-CTC-20090708-0001 v1.0...

  • Page 7: About This Setup And User Guide

    Terminology Generally, the THOMSON TG585 v8 Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.

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    About this Setup and User Guide E-DOC-CTC-20090708-0001 v1.0...

  • Page 9: Installation

    Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. Main features As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway.

  • Page 10: Before You Start

    Installation Before you start DSL Service The DSL service must be activated on your telephone line by your service provider. Decoupling the voice and DSL signal As soon as the DSL service is activated two kinds of signals will be available on your telephone line: Voice signals DSL signals To ensure the sound quality of your phone calls, the DSL signal must be omitted from the telephone line...

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    Wired connection If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC). Internet connection You may need the following connection details from your service provider: Your service provider’s method for connecting to the Internet (for example PPPoE) The VPI/VCI (for example 8/35) Your user name and password to connect to the Internet for PPP connections...

  • Page 12: Installing Your Thomson Gateway

    Installation Installing your Thomson Gateway Warning Do not plug in any cables or connect any devices until you are instructed to do so. Installation methods There two ways to set up your Thomson Gateway: Guided Installation The Setup wizard included on the Setup CD will guide you through all configuration aspects of your Thomson Gateway.

  • Page 13: Guided Installation

    1.2.1 Guided Installation Requirements Your computer must run one of the following operating systems: Microsoft Windows 7 or higher Microsoft Windows 7 x64 or higher Microsoft Windows Vista (SP1) or higher Microsoft Windows Vista x64 (SP1) or higher Microsoft Windows XP SP2 or higher Microsoft Windows XP x64 SP1 or higher Microsoft Windows 2000 SP4 Mac OS X 10.4 (Tiger)

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    Installation CD menu On the CD Menu, you can click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway. If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be reconfigured from scratch.

  • Page 15: Manual Installation

    1.2.2 Manual Installation Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser. Procedure Proceed as follows: Connect the Thomson Gateway to your broadband Power on the Thomson Gateway.

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    Installation Configure the Thomson Gateway Proceed as follows: Open your web browser. The Thomson Gateway informs you that you have not yet configured your Thomson Gateway. If this window does not appear browse to Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side. Click Setup my Thomson Gateway.

  • Page 17: Adding A New Computer To Your Network

    Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the computer that you want to add. When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue.

  • Page 18: Connecting A Computer Using The Ethernet Cable

    Installation Connecting a Computer Using the Ethernet Cable Requirements Both your computer and Thomson Gateway must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable. Procedure Proceed as follows: Connect one end of the Ethernet cable to one of the...

  • Page 19: Thomson Gateway Basics

    Thomson Gateway Basics In this chapter Thomson Gateway LED Behaviour Thomson Gateway GUI Backing Up/Restoring your Configuration E-DOC-CTC-20090708-0001 v1.0 Thomson Gateway Basics Topic Page...

  • Page 20: Thomson Gateway Led Behaviour

    Thomson Gateway Basics Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: Status LEDs WPS Button LED Ethernet LEDs E-DOC-CTC-20090708-0001 v1.0...

  • Page 21: Status Leds

    2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device. Power LED Colour State Green Solid on Solid on Orange Blinking Ethernet LED Colour State Green Solid on...

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    Thomson Gateway Basics Broadband LED Colour State Green Solid on Blinking Internet LED Colour State Green Solid on Blinking Solid on Description DSL line synchronised Pending DSL line synchronisation No DSL line Description Internet connectivity, no activity Internet activity Internet connection setup failed No Internet connection E-DOC-CTC-20090708-0001 v1.0...

  • Page 23: Wps Button Led

    2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network. For more information, see “3.1 Connecting Your Wireless Client via WPS” on page WPS Button LED Colour State Green Solid On Orange...

  • Page 24: Ethernet Leds

    Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Solid on Blinking Description No connection on this port Ethernet link up Data is flowing from/to this port E-DOC-CTC-20090708-0001 v1.0...

  • Page 25: Thomson Gateway Gui

    Thomson Gateway GUI Introduction The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser. Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser.

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    Thomson Gateway Basics Components All the pages contain following components: Label Description Menu Language bar Login section Navigation bar Notification area Content pane Tasks Menu The menu consists of the following menu items: Home: Allows you to go back to the home page. Thomson Gateway: Provides basic information on the Thomson Gateway.

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    Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available. Login section In this section you can see the current user name. By clicking the user name, you can: Change your password.

  • Page 28: Backing Up/restoring Your Configuration

    Thomson Gateway Basics Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems.

  • Page 29: Wireless Access

    Wireless Access Introduction With the built-in wireless access point you do no longer need a cable connection between your computer and your Thomson Gateway. What you need to set up a wireless network To set up a wireless network, you need the following components: Wireless Access Point (integrated into your Thomson Gateway) Wireless client...

  • Page 30: Connecting Your Wireless Client Via Wps

    Wireless Access Connecting Your Wireless Client via WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all your wireless settings (network name, wireless key, encryption type). Requirements Your wireless client must support WPS.

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    The WPS button LED is blinking red This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button LED is blinking orange when you start WPS on your wireless client. Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS”...

  • Page 32: Connecting Your Wireless Client Without Wps

    Wireless Access Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomson Gateway, i.e.: The Network Name (SSID) The wireless key What Network Name (SSID) is my Thomson Gateway using? If you did not change the SSID manually, your Thomson Gateway uses the Network Name that is printed on...

  • Page 33: Securing Your Wireless Connection

    Securing Your Wireless Connection Introduction By using encryption, you can protect the wireless communication between the wireless clients and your Thomson Gateway with a wireless key. This way, only clients which use the correct Network Name (SSID) and wireless key can connect to your network. Encryption types Over the years a number of encryption types have been developed.

  • Page 34: Configuring Wpa-psk Encryption

    Wireless Access 3.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on page Select Use WPA-PSK Encryption. In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters.

  • Page 35: Configuring Wep Encryption

    3.3.2 Configuring WEP Encryption Warning Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that do not support any higher encryption levels. Procedure Continuing from “Configuring the wireless encryption”...

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    Wireless Access E-DOC-CTC-20090708-0001 v1.0...

  • Page 37: Thomson Gateway Tools

    Thomson Gateway Tools In this chapter In this chapter we will take a closer look at following features: UPnP Assigning a service (HTTP, FTP,...) to a Computer Dynamic DNS Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Thomson Gateway.

  • Page 38: Upnp

    Thomson Gateway Tools UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems The following operating systems support UPnP: Windows 7...

  • Page 39: Accessing Your Thomson Gateway With Upnp

    4.1.1 Accessing Your Thomson Gateway with UPnP Windows 7/Vista If you computer runs Windows 7/Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. Thomson Gateway GUI Windows XP If you computer runs Windows XP:...

  • Page 40: Managing Your Internet Connection With Upnp

    Thomson Gateway Tools 4.1.2 Managing your Internet connection with UPnP Windows 7/Vista If you computer runs Windows 7/Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as THOMSON TGXXX). If you are currently: Connected to the Internet, click Disable to disconnect from the Internet.

  • Page 41: Configuring Upnp On The Thomson Gateway

    4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway GUI you can: Enable/Disable UPnP. Enable/Disable Extended Security. Enable/Disable UPnP Proceed as follows: Browse to the Thomson Gateway On the Toolbox menu, click Game & Application Sharing. Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP.

  • Page 42: Installing Upnp On Windows Xp

    Thomson Gateway Tools 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: In the Start menu, click (Settings >) Control Panel. The Control Panel window appears.

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    Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.

  • Page 44: Assigning A Service (http, Ftp,...) To A Computer

    Thomson Gateway Tools Assigning a service (HTTP, FTP,...) to a Computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer were connected to the outside world. Issue When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he has to send this message.

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    UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. For example, when you start a UPnP-enabled application on your computer, it will automatically create the necessary port mappings to this computer.

  • Page 46: Dynamic Dns

    Thomson Gateway Tools Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service provider.

  • Page 47: Internet Security

    Internet Security Overview The Thomson Gateway offers you various options to secure your network: Firewall Parental Control E-DOC-CTC-20090708-0001 v1.0 Internet Security Topic Page...

  • Page 48: Firewall

    Internet Security Firewall Introduction The Thomson Gateway comes with an integrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. Changing the security level Proceed as follows: Browse to the Thomson Gateway...

  • Page 49: Parental Control

    Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can www.porn.com).

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    Internet Security Deny access to a specific web site Proceed as follows: Browse to the Thomson Gateway On the Toolbox menu, click Parental Control. Make sure the Use Address-Based Filter check box is selected. Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box. In the Action list, click Block.

  • Page 51: Troubleshooting

    Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing, configuring or using your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on your service provider. Topics This chapter describes the following topics: Setup Troubleshooting General Thomson Gateway Troubleshooting Reset to Factory Defaults...

  • Page 52: Setup Troubleshooting

    Troubleshooting Setup Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: Click the Windows Start button. Click Run. In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

  • Page 53: General Thomson Gateway Troubleshooting

    General Thomson Gateway Troubleshooting None of the lights light up (Thomson Gateway does not work) Make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label of the Thomson Gateway.

  • Page 54: Wired Connection Troubleshooting

    Troubleshooting Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

  • Page 55: Wireless Connection Troubleshooting

    Wireless Connection Troubleshooting No Wireless Connectivity Try the following: Change the wireless channel. Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings). Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

  • Page 56: Reset To Factory Defaults

    Troubleshooting Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made.

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    Reset the Thomson Gateway via the Reset button Proceed as follows: Make sure the Thomson Gateway is turned on. Push the Reset button until the Power LED lights red - this will take about 7 seconds. Release the Reset button. The Thomson Gateway restarts.

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    Troubleshooting E-DOC-CTC-20090708-0001 v1.0...

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    THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem Belgium www.thomson.net © THOMSON 2010. All rights reserved. E-DOC-CTC-20090708-0001 v1.0.

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