General Thomson Gateway Troubleshooting - THOMSON TG587n v2 Setup And User Manual

6.2

General Thomson Gateway Troubleshooting

None of the lights light up (Thomson Gateway does not work)
Make sure that:
The Thomson Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Thomson Gateway device.
The power requirements for your Thomson Gateway are clearly indicated on the
identification label on the bottom of the Thomson Gateway. Only use the power
adaptor supplied with your Thomson Gateway.
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
The DSL cable is correctly connected. For more information, see
Gateway".
The DSL service is enabled on your telephone line. For more information, contact your Internet
Service Provider.
The Internet LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1 Browse to the Thomson Gateway
2 On the Broadband menu, click Internet Services.
3 Under Internet, click View More.
4 Check your user name
5 I your password was correct, re-enter your password.
6 Click Connect.
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset
to factory defaults as described in
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in
or as instructed by the Service Provider.
E-DOC-CTC-20090105-0001 v0.1
GUI.
"6.5 Reset to Factory Defaults" on page
6 Troubleshooting
"1.2 Installing your Thomson
54.
"1 Installation" on page 3
51