Lexmark MX320 Series User Manual page 79

Troubleshooting
Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
From the Quality menu on the control panel, reduce the toner
darkness.
b
Print the document.
Is the print still too dark?
Step 2
a
Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
b
Print the document.
Is the print still too dark?
Step 3
a
Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings from the Paper menu
on the printer control panel.
b
Print the document.
Is the print still too dark?
Step 4
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print still too dark?
Step 5
a
Remove, and then reinstall the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
b
Print the document.
Is the print still too dark?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Go to step 6. The problem is
solved.
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