Lexmark MX320 Series User Manual page 77

Troubleshooting
Print jobs do not print
Action
Step 1
a
From the document that you are trying to print, open the Print
dialog, and then check if you selected the correct printer.
b
Print the document.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
Step 3
a
Check if the ports are working, and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Print the document.
Is the document printed?
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Print the document.
Is the document printed?
Step 5
a
Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b
Print the document.
Is the document printed?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
77
customer