Lexmark MX320 Series User Manual page 78

Troubleshooting
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Remove any packing material left on the imaging unit.
1
Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
2
Shake the imaging unit.
3
Insert the imaging unit, and then insert the cartridge.
b
Print the document.
Is the printer still printing blank or white pages?
Step 2
a
Replace the imaging unit.
b
Print the document.
Is the printer still printing blank or white pages?
Dark print
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
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