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Appendix A FAQ
A.1
AT&T
Where do I buy the Sonim XPi?
What is included in the Sonim XPi
purchase price?
I have not received my confirmation
email. What should I do next?
Can I use my existing AT&T IoT
Platform account?
Why do I not see my order in Intel®
Device Management Service?
What are the data charges for Sonim
XPi?
When do I get charged for data?
How do I contact AT&T Support?
A.2
Sonim
How do I power ON the Sonim XPi?
How do I power OFF the Sonim XPi?
Sonim* XPi
User Guide
48
AT&T IoT Marketplace
Device and extension and mobile app
Contact Support at
https://marketplace.att.com/support
Yes, the same account you use to purchase the
device on IoT Marketplace
Contact Support at
https://marketplace.att.com/support
Details on subscription plans for Sonim XPi available
at
marketplace.att.com/products/sonimXpi
On a monthly basis.
Contact Support at
https://marketplace.att.com/support
To power on the device either:
• Press and release the Power Button (for half a
second or more)
• Connect the device to a power supply (5V) via the
Micro USB connector
The device takes approximately 6 seconds to boot
up. The User LED flashes WHITE 3 times when the
Firmware Application starts.
If the device was powered on using the Power Button:
• Press and hold the Power Button. The User LED
flashes RED 10 times as the device powers down.
When the LED stops flashing release the Power
Button.
If the device was powered on using power supply
either:
• Press and hold the Power Button.
OR
• Remove the power supply.
Document Number: 336569 Rev 1.0
FAQ
December 2017
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