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5 Troubleshooting
About
This section contains troubleshooting information to help you identify, isolate, and resolve com-
ponent and system issues.
Review the Introduction To Troubleshooting section below to learn about the troubleshooting
process, troubleshooting best practices, and other pertinent information that will help you effi-
ciently troubleshoot issues and return the equipment to service.
Introduction To Troubleshooting
Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and return
to service. The following information will help you to systematically troubleshoot and resolve
issues.
Basic Steps
1) Validate the customer reported issue:
The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
(powered units only) Always ask the customer if the unit power is connected and
l
switched ON.
Further interrogate the customer to determine if this is the real issue requiring an on-site
l
visit or possibly a different issue that can be simply resolved over the phone.
2) Verify that the console is operating correctly
®
If the Spinning
Studio Consoles is installed, verify the console and speed indicator is showing
the correct speed, refer to the console operating guide:
"Spinning® Studio Console" on page 62
57
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