Setting The Debug Level; Downloading System Logs For Troubleshooting; Packet Capture - Multitech FaxFinder FF240-IP Administrator's Manual

Field
Hardware ID
Current License Key
New License Key
Upgrading Your License
Follow the upgrade procedures provided in the License Upgrade Kit.
Warning: Do not power off the FaxFinder during the upgrade process.

Setting the Debug Level

When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical
Support for more in-depth analysis.
1. Click System Configuration > Debug.
2. Select the logging level that Multi-Tech requests from the drop down list. Options are:
Note: Logging levels are listed in order of least information to most information. Info usually provides
enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech
Support.
3. Click Save.
Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect
FaxFinder performance.

Downloading System Logs for Troubleshooting

To download the log file for Multi-Tech Support:
1. Click Download Logs and click Save when prompted.
2. Send the zipped file to Multi-Tech Support as directed by the support representative.

Packet Capture

Packet Capture can help troubleshoot FaxFinder. To capture and download packet data:
1. Click Start to begin the packet capture process.
®
FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide
Description
Displays the Hardware ID of the FaxFinder. You will need this to generate the license
key.
Displays the license key currently in use on your FaxFinder.
If you purchase a new License Upgrade Kit, follow the steps from the kit to generate
a new license key and enter it in this field.
Emergency
Alert
Critical
Error (default)
Warning
Notice
Info
Debug
ADVANCED CONFIGURATION
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