Making An Attended Transfer - Avaya J169 User Manual

3. To complete the transfer, perform one of the following actions:
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• Press the Complete softkey.
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• On-hook the handset.
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• Press the Speaker button.
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Making an attended transfer

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About this task
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An attended transfer is when you put an active call on hold and establish a second call with the call-
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transfer recipient before transferring the call.
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Procedure
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1. On an active call, press or tap the Transfer softkey.
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The phone displays the Enter transfer destination screen.
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2. Enter the phone extension number or the SIP URI on the Destination line or select from one
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of the following options:
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• Held Call: Displays the held call line appearances as an option and switches to the Select
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Transfer Method screen.
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• History: Displays the recent call history as an option and switches to the Select Transfer
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Method screen.
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• Contacts: Displays the contacts list as an option and switches to the Select Transfer
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Method screen.
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• Cancel: Terminates the call transfer.
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• More: Displays more options related to call transfer.
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• Priority: Displays Precedence selection screen.
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You can also use Favorites to transfer the call.
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3. Select Transfer softkey.
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Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More
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for more options. Symbol, Clear, 123, and Cancel are displayed when you select More
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option.
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The active call is put on hold, and the second call starts ringing. The call transfer-recipient
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answers the call.
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4. To complete the transfer, press the Complete softkey.
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The phone transfers the call to the selected number.
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October 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Using Avaya J169 / J179 IP Phones SIP
DRAFT—October 27, 2017—11:10 AM (UTC)
Making an attended transfer
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