Making A Blind Transfer Of A Call; Making An Attended Transfer Of A Call - Avaya E129 User Manual

Incoming calls
The deskphone puts the first call on hold and moves to the second call.

Making a blind transfer of a call

Before you begin
You must answer the call before transferring the call to another phone.
About this task
A blind transfer is when you transfer an active call to another phone without announcing the
call transfer. The phone to which you transfer the call displays your number instead of the
transferred-call number.
Procedure
1. Press Transfer.
2. Perform one of the following tasks:
3. Press Call.

Making an attended transfer of a call

Before you begin
• Your administrator must enable the auto-attended transfer feature for your phone.
• You must answer the call before transferring the call to another phone.
About this task
A attended transfer is when you transfer an active call to another phone only after announcing
the call transfer.
Procedure
1. Press Flash.
2. Use the keypad to enter the number to which you want to transfer the call.
18 Using Avaya E129 SIP Deskphone
• Use the keypad to enter the number to which you want to transfer the call.
• Select the number from the phone book.
Your phone transfers the call to the selected number and disconnects.
The phone puts the active call on hold.
Comments? infodev@avaya.com
September 2013