Monitoring Other Extensions At A Glance; Sla Mon ™ Overview - Avaya J169 User Manual

progress on that call appearance from your deskphone. You can also make outgoing calls on a
1
bridged call appearance when the bridged call appearance is not in use.
2
3

Monitoring other extensions at a glance

4
About this task
5
If your job requires that you cover or monitor phones for others, your system administrator may set
6
up "busy indicators" so that you can see whether an extension you cover is idle or busy at a glance.
7
Extensions you can monitor with busy indicators show the word "Busy" next to the extension
8
number.
9
Procedure
10
1. From the Phone screen, gain access to the System Numbers menu.
11
2. If necessary, scroll to the line button for the extension you want to check. If that extension is
12
in use, the busy indicator displays next to the word Busy.
13
3. To call a monitored extension, scroll to the applicable line and press the line or OK button
14
associated with that extension.
15
16
™
SLA Mon overview
17
™
SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate
18
advanced diagnostics. The deskphones support SLA Mon
19
Diagnostic Server (ADS). SLA Mon
20
diagnostic functions, such as:
21
• Endpoint Diagnostics
22
- The ability to remotely control IP phones, to assist end users with IP phone configuration
23
and troubleshooting.
24
- The ability to remotely generate single and bulk test calls between IP phones.
25
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
26
diagnose IP phone network traffic.
27
• Network Monitoring
28
- The ability to monitor multiple network segments for performance in terms of packet loss,
29
jitter, and delay.
30
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
31
For more information on Avaya Diagnostic Server, see Administering Avaya Diagnostic Server with
32
™
SLA Mon . For information on SLA Mon
33
9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP.
34
October 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
™
server controls the SLA Mon
™
related parameters, see Administering Avaya
Using Avaya J169 / J179 IP Phones SIP
DRAFT—October 27, 2017—11:10 AM (UTC)
™
agent which works with a Avaya
™
agents to execute advanced
About Features
47