Supervisor features
Supervisor features
The following sections describe features available to the supervisor:
•
"Using Answer Agent" on page 30
•
"Using the Agent key" on page 31
•
"Using Answer Emergency" on page 31
•
"Using Call Agent" on page 32
•
"Using Interflow" on page 33
•
"Using Night Service" on page 33
•
"Observing a call" on page 35
•
"Displaying the queue" on page 35
•
"Displaying agent status" on page 37
Using Answer Agent
Answer Agent
Use the
emergency situation.
To use Answer Agent:
AnsAgent
30
feature to receive calls from agents in a non-
1. When the LCD next to the Answer Agent
key flashes, press the
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
Answer Agent