Answering Call Waiting - Avaya 3730 Communications Manual

When the line is free it automatically calls the number again. This is system dependent
function.

Answering call waiting

About this task
Use this procedure to answer call waiting when you:
• Receive a short tone for another incoming call during an ongoing conversation.
• Receive a beep from the handset and a text display: Internal call for internal callers and
External call for external callers. The handset also displays the name or the phone number of
the second caller.
Note:
You can use Answer call waiting function in two different ways depending on the system setup
and configuration.
Procedure
During a call, you receive a short tone. To answer the second call, do the following:
1. Press More.
2. Select Answer call waiting.
3. Press Select.
You connect to the new call and the first call is put on hold. When the line is free, the call on
hold is automatically dialled again. This is a system dependent feature.
During a call, you receive a beep and a text display. To answer the second call, do the following:
4. Press Accept.
The system displays the text Switch briefly and transfers to the second call. The first call is
put on hold.
5. To end the call with the second caller, press More > End call.
You disconnect with the second call and connect with the first call.
6. (Optional) Press Decline to reject a second call.
The second caller hears a busy tone, and the call is logged as a missed call in the handset.
Enabling DTMF
About this task
Some systems or PBXs require that the handset sends Dual Tone Multi Frequency (DTMF) when
pressing the keys. Use this procedure to enable the DTMF.
Before you begin
You must be on a call.
July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office
Comments on this document? infodev@avaya.com
Managing Mid-call operations
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