Chapter 9: Troubleshooting; Operational Problems - Avaya 3730 Communications Manual

Chapter 9: Troubleshooting

Operational problems

Fault
No display
No ringing
No change in time and date
setting
Cannot mute handset by long
pressing Sound off or Mute
Not possible to set the ring volume
to Silent.
Handset, with In Charger > Other
actions > Sound off enabled, is
not muted when placed in charger.
Cannot switch off handset by long
pressing On-hook.
Handset, with In Charger > Other
actions > Sound off enabled, is
not switched off when placed in
charger.
July 2017
Probable cause
The battery level is low or the
handset is defective.
Sound off is on, or ringer volume
set to silent, or the handset is
defective.
PBX dependent.
A handset restriction preventing
the user to silence the handset.
A handset restriction preventing
the user to switch off the handset.
Using 3730 DECT Handsets with Communication Manager and IP Office
Comments on this document? infodev@avaya.com
Action or comment
Charge the battery or contact
system administrator.
Sound off is on, or ringer volume
set to silent, or the handset is
defective.
Long press Sound off , or
increase volume, or contact
system administrator.
Changes in the handset appear
after a maximum of 24 hours after
a change in the system or by
turning the handset off and on
again.
Enable the parameter Possible to
turn off sound, see the handset's
Configuration Manual.
Enable the parameter Possible to
switch off handset, see the
handset's Configuration Manual.
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