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Avaya 3701 User Manual

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IP Office
3701 Phone User Guide
15-601083 Issue 01c - (03 October 2008)

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Summary of Contents for Avaya 3701

  • Page 1 IP Office 3701 Phone User Guide 15-601083 Issue 01c - (03 October 2008)
  • Page 2 Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support. 3701 Phone Page 2 IP Office...

  • Page 3: Table Of Contents

    Contents Contents Avaya 3701 Telephone Important Safety Information 2.1 Sensitive Electronic Environment ..............10 2.2 Power Supply ..............10 2.3 Safety Precautions ..............10 2.4 Usage ..............10 Installation 3.1 Location ..............12 3.2 Commissioning your Telephone ..............12 3.3 Installing the Charger ..............

  • Page 5: Avaya 3701 Telephone

    Chapter 1. Avaya 3701 Telephone 3701 Phone Page 5 IP Office 15-601083 Issue 01c (03 October 2008)
  • Page 7 Avaya 3701 Telephone: 1. Avaya 3701 Telephone This phone is only supported on the IP DECT system. IP DECT phone features include: Speakerphone · Illuminated display (green) · SOS (Emergency) key for speed dialling an emergency number · Phone number lists and Voicemail indication ·...

  • Page 9: Important Safety Information

    Chapter 2. Important Safety Information 3701 Phone Page 9 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 10: Sensitive Electronic Environment

    Like all other cordless phones, this phone uses radio signals which do not guarantee a connection set-up under all circumstances. Generally, you should not rely exclusively on cordless phones when making indispensable calls (e.g. medical emergencies). 3701 Phone Page 10 IP Office...

  • Page 11: Installation

    Chapter 3. Installation 3701 Phone Page 11 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 12: Location

    (1) and pressing it down until it clicks into place (2). Note · If the batteries are inserted incorrectly, the phone will not function, and may be damaged. 3701 Phone Page 12 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 13: Installing The Charger

    Connect the cable on the plug-in AC adapter to the terminal on the bottom of the charger and plug the AC adapter into the mains socket. Mains plug 3701 Phone Page 13 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 14: Important Battery Information

    When the batteries’ capacity is almost exhausted, an acoustic warning is given in the form of 3 short ”beep” signals (only during a call). Upon receiving the beep approximately 5 minutes of talk time is left. 3701 Phone Page 14...

  • Page 15: Initial Setup And Operation

    Chapter 4. Initial Setup and Operation 3701 Phone Page 15 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 16: The Handset

    The phone can be manually registered on up to 5 different DECT systems. To do so, it has to be registered to each IP DECT system. Telephone Registration Register the telephone on the Avaya IP DECT system as described in Menu: System 4.1 The Handset 4.2 Display Arrangement 3701 Phone Page 16 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 17: Icons

    Flashing: Phone has an incoming call On: Handsfree is activated Flashing: Message in voicebox Flashing: One or more missed calls in the caller list Charge status of the batteries On: Keypad is locked 3701 Phone Page 17 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 18: Text Line/Softkey Line

    4.5 Illumination The display is automatically illuminated when there is an incoming call or a key is pressed. The display illumination is automatically switched off after 10 seconds if no key is pressed. 3701 Phone Page 18 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 19: The Softkeys

    (OFF), a ”-” appears at the end of the line. Softkey: Menu Using the Menu softkey on the left, you can access the main menu of the 3701 phone. Softkey: Options Using the Options softkey on the left, you can perform actions on the selected item in the menu you are currently in.
  • Page 20 The arrow keys can be used to shift the input position (cursor) to the left or right. Additional characters are always added in front of the flashing cursor. Press OK to confirm your entry, deletes individual characters or the complete entry (press for a longer period). 3701 Phone Page 20 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 21: Using The Telephone

    Chapter 5. Using the Telephone 3701 Phone Page 21 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 22: 5. Using The Telephone

    During a call, you can deactivate the microphone of your phone using the Options softkey. Select Mute with the arrow keys and press OK. To activate the microphone again, press Unmute. 3701 Phone Page 22 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 23: Making A Call

    . The pre-dial mode is terminated by pressing Esc. You can call directly from the redial list or transfer a phone number to the telephone book (see Menu: Redial list 3701 Phone Page 23 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 24: Making A Call From The Telephone Book

    This phone can be used to send emergency calls to a certain phone number. The number is stored in the Menu: Telephone Option. To make the emergency call, press SOS-/ for longer than 2 seconds. 3701 Phone Page 24 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 25: Answering A Call

    · Mute switches off the microphone in the phone. · Caller List opens the Caller List. · Redial opens the Redial List. After holding the call: Retrieve switches back to the call on hold. 3701 Phone Page 25 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 26: Consultation Call

    In case the phone is switched off, is out of coverage or is in the charger while ”silent charging”, the message waiting indication is updated after the phone is logged to the IP DECT system. 3701 Phone Page 26 IP Office...
  • Page 27 If the Voicemail Box number is configured, you are notified via the text "Voice Message" in the idle state and the flashing info key. You can access your voicemail by pressing the Info key and selecting Voice Box. Press OK to connect to your voicemail. 3701 Phone Page 27 IP Office...

  • Page 29: The Menus

    Chapter 6. The Menus 3701 Phone Page 29 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 30: Operating Procedures

    Now enter the name. To confirm, press OK. Instructions on entering the name can be found at ”Entering characters/ names”. Menu Timer The menu activation is time-monitored. If no entries are made within 60 seconds, then the menu is automatically quit. 3701 Phone Page 30 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 31: Menu: Telephone Book Settings

    When entering the name, the keypad keys are automatically switched over to character input. A name consists of maximum 16 characters. Editing an Entry select entry Options Edit OK short / long new digits OK short/long new characters OK 3701 Phone Page 31 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 32: Deleting All Entries

    When entering characters and numbers, the arrow keys can be used to shift the entry position to the left or right. The Esc softkey cancels the entry. 3701 Phone Page 32 IP Office...

  • Page 33: Menu: Redial List

    (as shown on the display). Calls can be answered in the normal way when the key lock is active and all keys can be used. The key lock is activated again after the call has been terminated. 3701 Phone Page 33 IP Office...

  • Page 34: Menu: Caller List

    Predial places the highlighted phone number into pre-dial mode. Press to make the call. · Delete OK Sure? OK deletes the selected entry. · Delete All OK Sure? OK deletes all entries. · 3701 Phone Page 34 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 35: Menu: Ringer Settings

    Hands-Free Volume Settings Hands-free Menu OK or 0…7 OK The voice volume of the loudspeaker can be changed in 7 steps via digits 1…7 or the arrow keys. 3701 Phone Page 35 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 36: Menu: System

    Thus, your phone is automatically ”logged-in” to another of your registered DECT systems, as soon as you move out of the effective range of the current system. This function is disabled if a specific system is selected by the select option. 3701 Phone Page 36 IP Office...
  • Page 37 Local Phone number OK You can select a system and then edit the name of the system and your phone number. Equipment ID IPEI You can read the international phone identification. 3701 Phone Page 37 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 38: Menu: Telephone Options

    When the function is enabled, you can answer incoming calls when the phone is placed in the charger, e.g. by lifting it off the charger. The ” ” is shown when activated. The call is ended and the phone goes on hook by placing it on the charger again. 3701 Phone Page 38 IP Office 15-601083 Issue 01c (03 October 2008)
  • Page 39 ”Silent Charging” when placed into the charger. While on Silent Charge calls are directed to Voicemail (if configured). Calls are signalled again once it is taken out of the charger. Display Contrast Disp. Contrast The display contrast can be changed via the arrow keys. 3701 Phone Page 39 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 40: Menu: Security Functions

    For additional security, the new PIN must be entered twice. The numbers of the PIN are displayed as ****. Read Only · Read-Only If read only is active ” ”, all features in the menu can be checked. The settings cannot be changed. 3701 Phone Page 40 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 41: Menu: Shortcuts

    (for registering/de-registering the phone with the DECT system). · Toggles the Ringer Menu toggles the ringer on/off. · Key Lock on Menu switches the key lock on. · 3701 Phone Page 41 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 43: Appendix

    Chapter 7. Appendix 3701 Phone Page 43 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 44: Accessories

    7. Appendix 7.1 Accessories Battery: NiMh (Nickel-Metal Hydride) re-chargeable AAA battery of 800 mAh, 1.2V (Not available from Avaya) · Avaya 3701 and 3711 Desktop Charger: · Avaya 3701 Phone Charger Rack: · A maximum of eight phones can be charged simultaneously. The charger rack is designed for desktop use and for wall mounting.

  • Page 45: Care And Maintenance

    Clean the charge contacts on the phone and the charger by means of a fluff-free cloth. · If the phone or one of the accessory parties does not function perfectly, please contact your supplier‘s customer · service. 3701 Phone Page 45 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 46: Menu Tree

    Telephone number Attention Tones Key Click Confirm tones End of menu Battery alarm Coverage Warn Charger Answer Silent Charging Disp.Contrast Security Default settings Clear phonebook Change PIN Read only 3701 Phone Page 46 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 47: Ip Office Shortcodes

    *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID The table shows the shortcodes available to all users on IP Office. 3701 Phone Page 47 IP Office 15-601083 Issue 01c (03 October 2008)

  • Page 49: Index

    Display Contrast Caller List Emergency Call SOS Number Key Lock Silent Charging Operating Procedures User Name Redial List Voice Box Ringer Settings Toggles the Ringer - Shortcut 41 3701 Phone Page 49 IP Office 15-601083 Issue 01c (03 October 2008)
  • Page 50 Transfer 26 Unpark 26 User Name - Shortcut 41 voicemail 26, 47 volume 35 3701 Phone Page 50 IP Office 15-601083 Issue 01c (03 October 2008)
  • Page 51 3701 Phone Page 51 IP Office 15-601083 Issue 01c (03 October 2008)
  • Page 52 Avaya Unit 1, Sterling Court 15 - 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England. Tel: +44 (0) 1707 392200 Fax: +44 (0) 1707 376933 Web: http://marketingtools.avaya.com/knowledgebase 3701 Phone Page 52 IP Office 15-601083 Issue 01c (03 October 2008)

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