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Avaya 3730 User Manual

Wireless handset connected to avaya aura communication manager and ip office
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Using Avaya Wireless Handset 3730
connected to Avaya Aura Communication
Manager and IP Office
Release 4.7.3
Issue 1
November 2021

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Summary of Contents for Avaya 3730

  • Page 1 Using Avaya Wireless Handset 3730 connected to Avaya Aura Communication Manager and IP Office Release 4.7.3 Issue 1 November 2021...
  • Page 2 APPLICABLE AVAYA AFFILIATE (“AVAYA”). such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold Avaya grants You a license within the scope of the license types harmless Avaya, Avaya's agents, servants and employees against all...
  • Page 3 Information about Avaya’s security support policies can be found in written consent of Avaya can be a criminal, as well as a civil offense the Security Policies and Support section of https:// under the applicable law.
  • Page 4 • Consult the dealer or an experienced radio/TV technician for AC adapters shipped with the equipment or specified by help. Avaya to be used with the equipment. If you use any Radiation Exposure Statement other equipment, it may cause failures, malfunctioning, or fire.

  • Page 5: Table Of Contents

    ........................ 31 Managing call list ...........................  31 Call list .....................  34 Managing calls in absentia ........................ 34 Call services .................... 36 Managing Mid-call operations November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 6 Setting the call answering key ................... 63 Setting the call answering behavior ................... 64 Changing the menu language .......................  64 Setting the Owner ID November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 7 Regulatory Compliance Statements (USA and Canada only) .................. 78 FCC and IC compliance statements .................  79 Exposure to radio frequency signals ........................... 79 Precautions .......................... 79 Handset ...........................  80 Battery Glossary........................... 81 November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    23. • Updated Calling a contact from the central phone book on page 44. • Added Central phonebook on page 47. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 9: New Branding For The Avaya Ip-Dect Solution

    New branding for the Avaya IP-DECT solution New branding for the Avaya IP-DECT solution In Release 4.7.2, the Avaya IP-DECT solution is rebranded to Avaya Wireless Handset 3700 Series. The following table provides rebranding details of the wireless handsets, base stations,...

  • Page 10: Chapter 2: Avaya Wireless Handset 3730 Overview

    Chapter 2: Avaya Wireless Handset 3730 overview The Avaya Wireless Handset 3730 is an extremely user-friendly handset, designed to facilitate efficient and dependable communication. It is ideally suited work in office, retail and academic environments and benefit from its flexible functionality, excellent voice quality and intuitive operation.
  • Page 11 Down are used to increase and decrease the speaker volume, respectively. Color display The color display is a 1.77 inch TFT with backlighting. Table continues… November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 12: Parts Of Wireless Handset 3730

    The battery is fully charged within four hours. Functions Note: Some functions are license/system dependent or require settings in handset via WinPDM/ Device Manager. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 13: Accessories

    Easy registration Enhanced DECT Security Easy replacement of handset Dynamic output power Accessories • Desktop charger • Desktop programmer • Charging rack November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 14: Dc3 Desktop Charger And Dp1 Desktop Programmer

    Use the charger within the temperature range of +5° C – +40° C. CR3 Charging Rack The CR3 Charging Rack is used for: • Charging several handsets • Synchronizing parameters • Downloading software November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 15: Wireless Handset 373X Accessories

    • Customized headset profile: Only visible if the headset profile has been configured in the WinPDM or Device Manager. 3. Press Select. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 16: Icons And Text In The Display

    This icon is visible in the upper left corner. The number of bars shown on display depends on the signal strength. Table continues… November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 17 This icon is displayed after the soft key for Loudspeaking icon has been pressed. Pressing this icon turns off the loudspeaker. Table continues… November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 18 This icon is also visible when Avaya Wireless Base Station 3700 is connecting to BroadWorks Device Management System and Wireless Handset 3730 is subscribed to this system. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 19: Menu Icons

    This key is used for disconnecting calls and returning to main screen. A long press in standby mode switches the handset on or off. Table continues… November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 20 Central phonebook or the Contacts menu instead. The soft key is configured in the handset using WinPDM or Device Manager. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 21 • A long press on the # -key displays special characters. • A long press on the * -key opens a menu to change writing language. (Default follows the menu language setting). November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 22: Chapter 3: Menu Tree

    - Internal > - External > - No reply > - When busy > * Visible if defined in the WinPDM/Device Manager November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 23: Contacts

    - Send message > * System dependent. Note: The Call contacts menu can also be accessed by pressing the soft key in idle mode. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 24: Settings

    - Rename system > - Priority > - Software - Device info - Hardware - IPEI/IPDI - User ID * System dependant November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 25: In Call

    Microphone on/off function in the In Call menu is accessible. However, the entire In Call menu is accessible when calling from a handset with locked keypad. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 26 - DECT info** - System - General purpose 1-10* *) Visible if defined in WinPDM/Device Manager **) Visible if the Admin menu is activated. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 27: Chapter 4: Basic Operation

    ) key or the Sound off ( ) button. The status of the handset changes between ring signals on or off. The icon indicates a silenced handset. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 28: Locking And Unlocking The Keypad

    1. To lock the keypad, press the Key lock, and Upper and Lower case ( ) key. 2. Press the Lock soft key. Unlock the keypad during a call. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 29: Locking And Unlocking The Handset

    If the call is unanswered, it will revert to voicemail if the handset has been configured for voicemail. Procedure Long press the Sound off ( ) key while the handset is ringing. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 30: Chapter 5: Menu Operation

    • If you decline the call, you can still acknowledge its receipt by sending a predefined text message to the caller. Ending a call Before you begin A new call has been started during a conversation. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 31: Managing Call List

    Note: If Call list synchronization is enabled, successive calls of the same number will appear in series and is not be grouped. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 32 3. Select Call list. 4. Select a number from the call list. You can scroll the call list using the navigation key up and down. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 33 The system displays a Missed call window and the Missed calls ( ) icon. 1. To view the missed calls, press Yes. The user presses No. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 34: Managing Calls In Absentia

    The parameters are set up in the Portable Device Manager (WinPDM). Absence handling Procedure 1. Press Menu. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 35 You can set the PBX settings for the call diversion to show the Divert calls menu in the handset. 4. Select Activate. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 36: Managing Mid-Call Operations

    Adjusting the volume during a call About this task Use this procedure to increase or decrease the volume during an ongoing call. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 37 2. Select Microphone on. 3. Press Select. You can also turn the microphone on and off by long pressing the Sound off ( ) key. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 38 The End Call option is visible only when it is defined in the WinPDM. 3. Press Select. The handset ends the current call and resumes the previous call. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 39 Procedure 1. Press More. 2. Select Conference call. The Conference call option is visible only if defined in WinPDM. 3. Press Select. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 40 • Receive a beep from the handset and a text display: Internal call for internal callers and External call for external callers. The handset also displays the name or the phone number of the second caller. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 41 RF link and system parameters as part of a troubleshooting or site survey procedure. This option is only visible if the Admin menu is activated. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 42: Managing Outgoing Calls

    Use this procedure to dial a number from the call list when the handset is in the idle mode. Procedure 1. Press Menu. 2. Select Calls. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 43: Calling A Number From Contacts

    4. Select a contact from the list, or search a name or a number by entering the characters in the Search field. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 44: Calling A Contact From The Central Phone Book

    8. (Optional) To view the last search results, select Central phonebook > Last result. 9. Press Call or the Off-hook ( ) key to call the contact. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 45: Managing Contacts

    You can include a tone or a pause in the phone number by pressing the Space key five times or seven times. In the display, a tone is indicated by a “T” and a pause by a “P”. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 46 You cannot edit a company phonebook contact. These contacts are indicated by the icon before their name. 5. Select any of the following: • Name • Work number • Mobile number November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 47 1. Select Central phonebook. 2. Select Search by name. 3. Enter First name or Last name, or both in the search field. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 48: Messaging

    Depending on the model of handset that is used, it can receive text messages with a maximum of 12 characters. When a text message is received, the message alert signal sounds. The message is displayed in a popup window. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 49: Voice Mail

    If the system displays the following message Voice mail number not defined the voicemail number needs to be configured to the voicemail button. Contact your system administrator. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 50: Chapter 6: Advanced Functions

    You can set a parameter through the WinPDM or Device Manager to clear messaging lists and call lists that has been stored in the handset. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 51 This feature can be useful during administration of handset for new users. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 52: Chapter 7: System Handling

    Updating handset message. You can dismiss the message by pressing OK. Figure 5: Handset update while in charger November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 53 When the update is complete, the handset displays the Handset is updated message. You can close the message by pressing OK. Figure 6: Update completed while in charger November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 54: Chapter 8: Operation Notice

    ) key , or When re-entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 55: Chapter 9: Troubleshooting

    Handset, with In charger > Other actions > Sound off enabled, is not switched off when located in charger. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 56: Error Or Warning Messages

    Enter the required PIN code. If activated. PIN code lost enter new via PDM/ Device Manager or do a factory reset via PDM/Device Manager. Table continues… November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 57 3. Make sure that you have entered correct password. Ask the system administrator if you have forgot the password. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 58: Chapter 10: Customizing Avaya 3730 Handset

    Setting different ring signals for calls About this task Use this procedure to set different ring signals for calls. Procedure 1. Press Menu. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 59: Setting The Vibrator Alert

    5. Select vibrating alert. 6. Press Select. 7. Press Back to save the settings. Setting the key sound Procedure 1. Press Menu. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 60: Time And Date Settings

    Time and Date Settings Time and date settings The Avaya Wireless Base Station 3700 is responsible for providing the correct time to the handset. You cannot change the time and date displayed on the handset, you may only change the format.

  • Page 61: Setting The Date Format

    The Auto lock time parameter specifies the time after which the handset is automatically locked. The shortest value is five seconds and the longest is three minutes. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 62: Activating Automatic Phone Lock

    Note: If you forgot the PIN code, it can be reset by your distributor. Changing the PIN code Procedure 1. Press Menu. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 63: Call Answering Settings

    4. Select any of the following: • Automatically • Loudspeaking 5. Press Change to change the setting. The check box is selected. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 64: Changing The Menu Language

    4. Enter the name or identity. 5. Press Save. In Charger Additional In charger actions can be configured in the handset through the WinPDM or Device Manager. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 65: Changing The System

    To subscribe to Wireless Handset 3700 DECT system manually, you require the Portable Access Right Key: (PARK) and Authentication Code: (AC) related to the system. Procedure 1. Press Menu. 2. Select Connections. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 66: Unsubscribing The System

    Procedure 1. Press Menu. 2. Select Connections. 3. Select System. 4. Select Unsubscribe. 5. Select the system to unsubscribe. 6. Press Yes. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 67: Renaming The System

    4. Select Priority. 5. Change the priority by using the navigation key to scroll up and down. 6. To save the priority, select Back. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 68: Display Settings

    Changing brightness Procedure 1. Press Menu. 2. Select Settings. 3. Select Display > Brightness. 4. Select one of the following: • Normal November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 69 Display Settings • Power save 5. Press Select. 6. Press Back. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 70: Chapter 11: Maintenance

    A filled battery ( ) icon indicates a fully charged battery. Note: Only use the prescribed chargers for charging. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 71: Attach The Hinge-Type Clip

    Figure 8: Screw the hinge-type clip into position Attach the swivel-type clip Attach the swivel-type belt clip as described in the illustration. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 72: Easy Replacement Of Handset

    The following settings are not replaced during the easy replacement: • Call list Starting Easy Replacement Procedure About this task This task suggests necessary requirements before starting easy replacement procedure. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 73 The handset can either be switched on or off. If the CR3 Charging Rack is used, the left charging slot must be used for both handsets. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 74 Error indication during Easy Replacement. Put back old handset in charger. Red, flashing (900 ms on, 100 ms off) Error during Easy Replacement. Service needed for both handsets. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 75: Chapter 12: Energy Efficiency

    • If the charger is not used for a longer period of time, remove the power adapter to the charger. • Do not put the handset in charger when charging is not required. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 76: Chapter 13: Related Resources

    Chapter 13: Related resources Documentation You can download the documents you need from the Avaya Support website at http:// support.avaya.com/. Installation and Operation Title Description Audience Installation and Operational Describes the procedures for Deployment engineers, solution Manual installing the Avaya Wireless architects, and support personnel.

  • Page 77: Appendix A: Safety Precautions

    EU (ETSI): 1880-1900 MHz/250mW USA/Canada (FCC): 1920-1930 MHz/100mW Note: Product Designator for regulatory purposes of the Avaya Avaya Wireless Handset 3730 is DH6. Regulatory Compliance Statements (EU and EFTA) Exposure to radio frequency signals...

  • Page 78: Regulatory Compliance Statements (Usa And Canada Only)

    • Reorient or relocate the receiving antennas. • Increase the separation between the equipment and receiver. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 79: Exposure To Radio Frequency Signals

    SAR testing is made with no separation, to approve the device to be carried close to the body. This device must not be co-located or operating in conjunction with any other antenna or transmitter. Use of non-Avaya approved accessories may violate the FCC and IC guidelines for RF exposure and should be avoided. Related links...

  • Page 80: Battery

    • Power off the handset before removing the battery. Note: Defective batteries must be returned to a collection point for chemical waste disposal. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

  • Page 81: Glossary

    Also known as WinPDM. Unite Connectivity A unit module that manages users, communication interfaces, message Manager routing, activity logging, and essential messaging services. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 82 ....deleting a contact ............call ..................charging rack ..............call answering behavior setting ................call answering key setting ................date format November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 83 ..............71–74 handset hinge clip ..............description ..............replacement ............73, easy replacement ............swivel clip ..............parts ................12 maintenance of batteries ............. November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 84 ............voicemail ...............49 turning audible signal ............27 renaming system ................replacement ................. replacement procedure ............73 November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...
  • Page 85 Viewing the time of a call ..........32, voicemail receiving ............... volume adjusting during a call ...........36 wireless handset 373x accessories ..............15 November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office Comments on this document? infodev@avaya.com...

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